SoftPhone isn't ringing after calling RingOut with API
Hi All,
For some reason, my soft phone isn’t ringing when using the RingOut Endpoint.
What am I missing?
With this url:
https://platform.ringcentral.com/restapi/v1.0/account/~/extension/{{extensionId}}/ring-out
And these headers:
--request POST
--header "Authorization: Bearer {{accessToken}}"
--header "Content-Type: application/json"
--data {{payload}}
And this payload (properly quoted, of course):
{
"from": { "phoneNumber": "{{fromNumber}}" },
"to": { "phoneNumber": "{{toNumber}}" },
"playPrompt": true
}
I get this (encouraging) response:
{
"uri" : "https://platform.ringcentral.com/restapi/v1.0/account/**********/extension/**********/ring-out/s-a...",
"id" : "s-a...",
"status" : {
"callStatus" : "InProgress",
"callerStatus" : "InProgress",
"calleeStatus" : "InProgress"
}
}