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Where to find DeviceID of RingCentral App. (Not the softphone)

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Hello,

I am able to find the all of the DeviceID's assigned to an extension by calling this endpoint:

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/device

I can then use these DeviceID's to place a call using my chosen device by calling this endpoint and supplying the DeviceID:

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out

My question:

How do I find the DeviceID of the RingCentral App?

https://www.ringcentral.co.uk/desktop-app.html

The /extension/~/extensionId/device EndPoint only returns the ID's for Softphones and Hardphones

Thank you

PhongVuAnswer

Community Manager

Unfortunately, right now the RingCentral desktop app and the RingCentral mobile app do not register their device id. Thus, you cannot get the device Id of those "phones".

I have not further info as when or if we are going to support this. But once I have the info, I will be more than happy to share with developers.

Show previous replies

A

adrianellison

Participating Frequently

With the notifcation that the RingCentral Phone desktop app has been retired, can we get the deviceId for theunified desktop app? How do we use the CallOut endpoint now?

https://platform.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out

PhongVu

Community Manager

With the notifcation that the RingCentral Phone desktop app has been retired, can we get the deviceId for theunified desktop app? How do we use the CallOut endpoint now?

https://platform.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out

A new solution will be available soon. I will let you know when it’s released.

A

adrianellison

Participating Frequently

With the notifcation that the RingCentral Phone desktop app has been retired, can we get the deviceId for theunified desktop app? How do we use the CallOut endpoint now?

https://platform.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out

A new solution will be available soon. I will let you know when it’s released.

Thank you, hopefully it will be released soon.

Are there any interim solutions or new API endpoints available that will allow us to contnue our CRM click-call functionality? We use the deviceId to set the correct outbound caller Id, then place the call.

PhongVu

Community Manager

With the notifcation that the RingCentral Phone desktop app has been retired, can we get the deviceId for theunified desktop app? How do we use the CallOut endpoint now?

https://platform.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out

A new solution will be available soon. I will let you know when it’s released.

Thank you, hopefully it will be released soon.

Are there any interim solutions or new API endpoints available that will allow us to contnue our CRM click-call functionality? We use the deviceId to set the correct outbound caller Id, then place the call.

If your CRM uses/embeds the RingCentral embeddable for voice calls, then it’s possible to use the embeddable device Id to implement the call out.

Another workaround solution is to make an outbound call manually and detect the device ID from the telephony session event. But this is a weak solution as the user first needs to make a call, and the dynamic device ID may change.

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