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The First Step
November 19, 2020
Question

XML Upload Alert Error:

I am getting an error when I try to upload xml file to update existing IVR menus. I'm pretty confident that my file structure is good. Am I hitting a limit?screen-shot-2020-11-18-at-35443-pm.png

    1 reply

    The First Step
    November 19, 2020

    Few things you can check:

    The browser.. try doing it with different browser maybe with chrome or firefox

    Check the roles of the user.

    Also it maybe a temporary issue with the server.

    Some references of the same error here:

    https://community.ringcentral.com/questions/20793/service-web-error-109-we-are-sorry-your-request-ca.html

    https://community.ringcentral.com/questions/1560/cant-delete-users-from-the-sandbox.html