Zapier integration issues

Hello @Sara McDaniel! I would highly suggest opening a case HERE for integrations issues, and our support will contact you as soon as possible. Thank you!

you figure out a resolution to this? I'm having the same problem.

you figure out a resolution to this? I'm having the same problem.

I too am having the same issue.

Zapier has told me that the issue with Ring Central is tied to sending data to another source like Google Drive.

I'm having a related issue with Zapier - the duration of the call continues to show up in "seconds" not HH:mm:ss. I got it to work once and thought it was fixed, but it reverted back to the old format after running once.

I'm trying to set this up with Zapier's API Request but I'm running into issues. Zapier gives me a "Raw request failed." error

I tried created a test app in a sandbox account which seems to work thru the "Try it out" option on RingCentral but I can't get it to work on Zapier.

Thank you for letting us know about this issue, I've forwarded this to our product team to review and investigate. If you have not already submitted a support case, I would also recommend doing so using the link provided by Jenn - https://support.ringcentral.com/contact-support.html

The output is below:

_full_response_data_
REDACTED
request:
method: POST
url: https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/address-book/contact
querystring: null
headers:
accountid: REDACTED
extensionid: REDACTED
clientid: REDACTED
body: {
"firstName": "REDACTED",
"lastName": "REDACTED",
"nickName": "REDACTED",
"company": "REDACTED",
"email": "REDACTED",
"webPage": "",
"notes": "Created via Zapier Integration",
"homePhone": "REDACTED",
"homeAddress": {
"street": "REDACTED",
"city": "REDACTED",
"state": "REDACTED",
"zip": "REDACTED"
}
}


response:
status: 403
headers:
connection: close
content-language: en
content-length: 369
content-type: application/json
date: Sun, 12 Mar 2023 03:18:58 GMT
rcrequestid: a09fb710-c084-11ed-bd5d-0050568de9f3
routingkey: SJC01P01
server: nginx
www-authenticate: :censored:168:4b9f865eb8:
x-rate-limit-group: heavy
x-rate-limit-limit: 60
x-rate-limit-remaining: 59
x-rate-limit-window: 60
data:

errorCode: InsufficientPermissions
message: In order to call this API endpoint, application needs to have [Contacts] permission
errors: 1
errorCode: CMN-401
message: In order to call this API endpoint, application needs to have [Contacts] permission
permissionName: Contacts
permissionName: Contacts
body: {
"errorCode" : "InsufficientPermissions",
"message" : "In order to call this API endpoint, application needs to have [Contacts] permission",
"errors" : [ {
"errorCode" : "CMN-401",
"message" : "In order to call this API endpoint, application needs to have [Contacts] permission",
"permissionName" : "Contacts"
} ],
"permissionName" : "Contacts"
}