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The First Step
January 27, 2026
Question

AppConnect does not connect to Clio

Please help me connect RingCentral to Clio. For three months, the app has been unable to log calls or connect. 

3 replies

dakong
Community Manager
Community Manager
January 28, 2026

​@GCG_Team Could you elaborate on the issue? Some screenshots or screen recordings would be super helpful. Feel free to directly send email to da.kong@ringcentral.com if you prefer. I usually reply within a day.

GCG_TeamThe First StepAuthor
The First Step
January 30, 2026

“Could not load user information” after clicking on “Allow Access”

dakong
Community Manager
Community Manager
February 2, 2026

​@GCG_Team Have you tried uninstall and re-install the extension? Maybe it’s some cache issue. If that doesn’t work, we may want to have a quick meeting to live debug it.