Ask The Community

I work off a Google Chrome Box and have the Ring Central App for Google. Too many times I am typing a text message and my text disappears, sometimes it's just partial, sometimes the whole thing disappears (multiple times on the same text). There are no incoming calls or texts when this happens. But it is very frustrating. Any information would be appreciated. TYIA

When registering for The Campaign Registry, it was clear that, even with conversational texting, we need to provide a way to opt out of texting. If someone opts out of conversational texting, there appears to be no way to block the texting feature on a number without blocking the calling as well. Does anyone have any insight here?

I'm not able to send SMS messages from our account. Please help

SCIM Create User "License limit has been reached" in sandbox, how to solve this?

Can anyone explain how the TCR text messaging function works? The customer service has been absolutely HORRIBLE. Three weeks and no one can explain in plain terms how it works, how we launch it, etc.

Hello, When using the RingOut API to initiate a call, is it possible to specify an extension (eg. 105) as the 'from' number, rather than a full number?Or is a full number/direct dial number required in order to use the RingOut API?Thanks,Jonathan

when I make an appointment on (video meeting) it tells me that the video meeting is successfully scheduled, however the meeting does not appear in my upcoming meetings area so i can join. Where does the meeting join button go to? (I do not have it connected to any calendar or does this new update consider you to have a calendar so it can appear on your screen?)

First I am unable to get even my own personal voicemail transcriptions using this method. It find the transcription record but I can't see any parameters with the transcription string.Second how will I change this to access a Group's voicemail transcription?Thanks.using System; using System.Threading.Tasks; using RingCentral; namespace Account { class Account { static String SERVER_URL = "https://platform.ringcentral.com"; static String CLIENT_ID = "************"; static String CLIENT_SECRET = "********"; static String JWT_TOKEN = "************"; static RestClient restClient; static void Main(string[] args) { restClient = new RestClient(CLIENT_ID, CLIENT_SECRET, true, "VoiceMailTranscriptionGet"); restClient.Authorize(JWT_TOKEN).Wait(); GetMessage().Wait(); }

WE use Mitel 6930 phones and are not able to conference in more than one caller. We need to be able to do this as not all users have the app installed . Help! Not an issue on Mitel before acquisition of Ring Central.

Texts are coming in broken and out of order. You literally have to "connect the dots" to figure out what is being said.Is this a way to charge us more with the new SMS charges? It's not very professional and if we have to submit this as a legal document, we have to "alter" it to make sense of what is being stated - which is not acceptable with legal discovery documents.

Hi, i need to get access to the information of the inbound call receiver. In the API response we just get the phonenumber. With this i cannot join it with my main table because of the duplicates (One phone number used by more than 2 people). So how may i get acceess to it ? Should i use the LEG attribute in the Detailed API and get it from there ?Help please. Thanks

For instance if I want to get the list of subscription either on dev/prodhttps://developers.ringcentral.com/api-reference/Subscriptions/listSubscriptionsChangeApp -> Select NEV & App -> AuthorizeI've got:

We're using the Hubspot integration and haven't found a way to add our call log to our user reports dashboard to track the calls that they are making. Our users are also Contacts in the system in Hubspot. Has anyone else found a way to make this work?

Is there a RC forum community for buying/selling used equipment?

HiI'm extracting the information from the Call Logs API. We need to get the information of the Call gaps time between calls, but the result is not accurated because there are missing data for the Direction = Internal. is there any way to get it ?Thanks

Hi, I'm getting data hourly from the API filtering it by date. The systom don't shown any error, but when i'm going to compare the logs from an specific hour between the data sent to my database and the analytics portal, the Total Calls are different. Around (5 or 15 calls) is the difference between both in some of the hours. Why could it be happend ?Note: i'm aware that if the call hasn't finished end, it's not accessible with the API. So that's why i wait aproximately 1.5 hours to get the information of the datarage.Thanks,

What is the reason the RC Meetings is being retired in favor of RC Video? I'm not opposed to the upgrade, I'm just curious why its happening and forcing me to do the uninstall/reinstall process. We are a small, 100% remote company and don't currently employ any device management technologies that would allow me to do this remotely (and automated) for our workforce.

Trying to setup a heartbeat to keep the Notification websocket listener app that I am developing from crashing...I am subscribing for session events and processing them in python just after time the app will fail with the above message. I wonder what is the best way to do this... platform.refresh?should I re-recreate the subscription on timeout vs sending a ping? heartbeat_interval = 30 # in seconds async def heartbeat(platform, interval): while True: try: platform.refresh() except ConnectionClosed: break await asyncio.sleep(interval)

Is there a way that Topics can be added to the "Topics" section of this form. More times than not I am unable to find the topic that I am looking for and am unable to add my own.For example this question that I am asking doesn't apply to any topic and there isn't a General Question topic. I also just asked a question regarding a ring group and there was no ring group topic listed.Any help would be appreciated.Thank you,

The ring central documentation says that the error code means RC filters marked the sms as spam. However, I want to know if in this error case receivers are marking our sms as spam or does the RC filters think that there is a spam content in those SMS.

According to this Desktop App support page, I can disable the Use Standalone Window For Phone Calls option in Settings. You can see by the below image that the option does not appear in my Desktop App Settings.How do I disable the Use Standalone Window For Phone Calls option?

No issues dialing out, but if I reach an auto-attendant, it does not hear my number selections. Only happens via my desktop app. RC tech support has not been able to help. Checked to make sure I've got most up to date version. Has anyone experienced this?

I want to create a lobby phone, and it is requesting a unique email, which we don't want to waste a Microsoft license. Is there another way to set this up?

I am the receptionist for our firm. How do I transfer calls for people I know are on vacation directly to their voicemail from the Poly VVX450 desktop telephone?

We have our CRM which is developed in asp.net core. Now we want to integrate RingCentral with our CRM so all users of RingCentral can send or receive SMS, MMS, and Fax from CRM.So in the start, I created an app using 3-legged authorization in the console which only allow