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Hello, I already purchased phoneNumbers, can I assign them to an extension via API?

In call queue, is there a way to set up the Primary and Overflow Members without changing the call handling preference to Rotational of Sequential? If my front line staff are not available to answer the call I would like for it to ring to another group at the same time for any of them to pick up. Trying to prevent our customers from waiting for someone to answer.

Bonjour,Dans la partie messages de RC (Ordinateur: 22.4.34.6382 Windows (x64) 2023-02-01 03:50:19) je ne reçois pas les messages que je reçois bien sur l'app Android (version 23.1.20.17037)

Hello, I'm trying to create a company greeting from a Python API request with no luck, this is ,y account is +16503821005, and Client ID 2t_GjKN9QtSvmt6czAVkEw.Thanks.

After adding a monitored extension to my phone and enabling my phone to ring when that extension is dialed, their is only 1 audible ringm then the line extension just flashes. (Actually, just a half of a ring). Can the number of audible rings be increased?

Other than my boss' email address, can we add my email address in the contact information to receive monthly statement of the account? I'm handling admin tasks for the office including monitoring such bills. Thank you.

How can my mobile users see the entire company call log through the mobile app?

There's a lot of features I do not want my users to have access to. Is there a way to remotely limit them? Like I don't need tasks or calendar abilities on the mobile app.

I have the ring central-embeddable unpacked from the tar.gz - but I see accesses to various resources remotely - why? Thanks.e.g.https://ringcentral.github.io/ringcentral-embeddable/app.css

How does the system come up with number of transfers?

Thankful to have found this RingCentral Community Forum. I tried to get my question answered via the TCR Registration dedicated phone support but I had them confused I believe. I am assuming I only need to register the phone number we and our customers use, and not the "Company Main" number (not published anywhere) we received when we enrolled in RingCentral. Is that correct?Also, we only us conversational texts and I have seen multiple questions about that. Customers reach out to us in this manner first and we respond accordingly. I am understanding we still need to create opt-in and opt-out messages and procedures, but am sure hoping not. Could you provide guidance on this?I have registered for your March 8th webinar on this topic but worry I am running out of time to meet the March 31 deadline.Thank you!

We have setup a dedicated HR Fax line to receive inbound faxes using its own number.Is there a way that HR employees can send out faxes using the "HR Fax" line as the outbound number? We are trying to avoid confusion when sending outbound faxes, as they show up as the individual user's fax number at the moment.Also, if the above is not possible, are there any other recommendations on how to accomplish something similar?

We previously applied for HV SMS with two numbers, and now we want to turn off HV SMS in one of them(end with 3316) so that we can send normal SMS in the RingCentral app.

Hi, We are recieving no body in webhook trigger from a subcription to telephony presence/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true.Note that this was working fine till yesterday and we haven't touched anything.Are there any recent changes that might have caused this? How should I verify that my webhook url is recieving all the data in body that I need.

Is there the ability to send a text to more than 10 numbers at a time? I don't want them in a group text, but would like to be able to send a mass text to all of my families at once instead of in groups of ten. (RingCentral App)

Do I need to setup a campaign if I am not sending texts and only receiving them? I did the TCR registration. That should be enough. Do I need to worry about sms getting disabled without a campaign?

Hello, I would like to add a second phone number to my account that can be accessed and used by several people in my organization. I would like this phone number to have capability to send and receive texts (calling optional). Is there a way to enable this in RingCentral?

I have a client with vertigo and noise sensitivity they need phone calls to be transcribed into text live. Is there a way to do that or can we do it in the future?

Hello All,I have RC App deployed on my desktop (PC), hard phone (poly) in the office, mobile phone (iPhone) and mobile (iPad). For the most part, I have no issues. However, I have noticed strange behavior on the mobile (iPad) several times.If a call rings all my devices (i.e. a Queue Call), even if it gets answered by another agent (or myself), the call keeps ringing my mobile (iPad) until I pick it up. I will not time out. It just keeps ringing (even if the call is gone).If a fax comes to my extension, often I may get 1 ring and it moves on to connect to fax. However, even those calls continue to ring on my mobile (iPad). I have waited up to 2-3 minutes and it just keeps ringing.In both call types, it appears that the mobile (iPad) is not made aware of a call termination.Has anyone else experienced this issue?

If I have the RingOut call "ID", how can I get the full call log so that I can retrieve recordings?Is the "ID" the same as "SessionID"?

Hi Mr. @Phong Vu Could you please help me with the API which allows me to listen to the ongoing/active call from another extension? I could find "Supervise" API but that works only for Soft/Hard phone. Appreciate your help. Thanks!

Can we have multiple numbers on the same account? Or, are separate numbers considered separate accounts?

Has anyone had luck reactivating their SMS after the registration?? The amount of customers who are complaining that they cannot reach us is growing, and I cannot get anyone on the phone to help me out. I submitted the form and a ticket but no word back. All while I am paying for this service!!

Confused on the registration. Is Ring Central charging $40 do facilitate the registration process of registering my SMC? They provided me the attached form to fill out for the registry process. Is this all I need to do? is fill out that form and send it to Ring Central. Also, why can't I just submit the form to the csp.campaignregistry.com or should I use Ring Central because there advantages of using you guys to facilitate this process.

After registering your SMS phone number business name with the registry, Will consumers now have caller id when you text them to see who is calling. For instance if your company name is Billy Bang Shrimp company. Will the customer automatically see that name when receiving a text. I do not want my callers to see the company name because I use one phone to service three of my companies and it would confuse them to get a caller id call form a different company