Ask The Community

RING CENTRAL'S FAILURE TO BLOCK SPAM CALLS AND FAXESI plan to look for another service provider that will address the ongoing problem of spam calls and faxes. Businesses expect the phone service should have measures in place to block spam call and faxes. Comcast use a DO NOT CALL FEATURE TO BLOCK SPAM CALLS. I strongly suggest the Ring Central take the complaints of its customers and address this problem. Why do you have a community post, if you don't intend to listen to your customers. Ignoring customer's complaints guarantees that you will eventually lose them.

i was testing my python code (to send sms) i was using to similuate but using the data from the main database but i did created the variables with giving my sandbox as sender and my main number as reciever number but in other part of code due to looping part the code might have picked up the data fromthe main database.so should i be worried about the msgs going to real numbers or as it is sandbox account the msgs will not be sent?

No SMS-enabled phone number on Sandbox In my sandbox, the number 19294586085 does not have "SmsSender" in its features. How can I enable SMS?Thanks

I get a message box every time our phones go down that says, "Error - Line Unregistered". When I click on details, I get a message that says my line is (not registered). This is happening to all 6 of our phone lines. Calls are dropping and we are losing customers.

Have a bit of a weird one. Have a client that directs their incoming faxes to their main Call Queue. They have a handful of employees who login with the RC Phone app to the Call Queue account to manage the fax queue. Then they login to their personal RC accounts in the desktop RingCentral App. But suddenly, all faxes started routing to the Super Admin. We checked the settings, and faxes direct to the Company Default Fax Recipient, which is the IVR which directs to the main Call Queue extension. So we set the fax destination explicitly to the main Call Queue extension. Now the first person in the Call Queue list gets the faxes. They don't show up in the Call Queue account. I know RC Phone is going away, so that may be why. But how can we keep their functionality (directing faxes to multiple people) I saw multiple feature requests for this but no real direction. Sending Fax Notifications via email to a shared email box would work - but their email provider doesn't support shar

customer from canada gets an error"sms not enabled for sms" on the ringcentral automator app how can i fix this issue?

We've integrated RingCentral with Zoho. As a result, I can hover over the Phone icon in a CRM record, and the phone icon will change to the icon and the word, "Call" when I hover over the icon.However, when I hover over the phone icon for the mobile number field, it only provides the "Call" option, not a "Text" option. Accordingly, I have two questions.1. How can I initiate a text message from Zoho CRM and have it record the call record, just as it does if I were to initiate a phone call from within CRM?2. When using the Mac version of the RC desktop client, I can't search for the names of contacts in my CRM to initiate a text message, only an RC message. Is such integration possible?Texting from RC by transcribing the mobile number fro CRM to RC seems archaic and error-prone. If telephone calls are integrated, I expect text messaging to be, too.

Ring central fax handling-How to assign different fax number to different practice. Can we have a superadmin that can access all faxes

Hi, I've noticed this twice now that I will be looking for an old text, and it will be gone, and so will every text from a certain date and back. Are they going into an archive somewhere? Is there a way to make this stop? Its vital to have records of conversations via text as most of our communication is done via text, and when they disappear without notice, its incredibly disruptive. Can anyone help? :)

One of our agents is not appearing as available in any of her call queues. She has her availability set correctly and has set herself as able to take queue calls, but none of the queues she is a member off show her as available

So I know that there is an API to create a call queue1. Create call queue extension. Specify the type=Department2. Use the newly created extension id (call queue extension) to call this API to assign queue members3. Update the call queue if needed.is there an API that can assign a new number or

We are developing an app which will use the RingCentral API to send/receive faxes (no voice, sms, ...)We will have a pool of RingCentral fax numbers under one RingCentral account.We signed up with RingCentral and started testing using the dev sandbox.In this context, I am trying to understand the setup of accounts/users/extensions/direct numbers,caller id, etc..So we have a Main Number which also seems to be our account login username - is this normal ?When sending faxes, we will pick a number from the pool of RingCentral fax numbers in our account and send a fax FROM that number to an external fax number.How do we setup the multiple fax numbers that we will need ?The users/extensions/direct numbers,caller id, etc.. is not very clear to me.

We have set up a call queue for our office with our main company number. We've made a custom voicemail for that queue, however when you call that number and it goes to voicemail, the default voicemail still plays. How can I fix this? We have another queue for an office with a separate phone number and that one works perfect.

I am the receptionist for our company using a Yealink phone in conjunction with the RC desktop app. We have always used warm transfers. A call comes in on the general line asking for User 1. I hit the transfer key and then User 1's extension. I can hear it ring. If User 1 does not pick up and the voicemail begins, I end the transfer and speak to the caller. I alert the caller to the fact that I will transfer them to voicemail (since they have the option to speak to another rep). Here is the problem: When I begin the second transfer by hitting the transfer hot key, the caller is immediately transferred into what seems to be dead space or they are transferred to User 1's voicemail without the announcement resulting in a long voicemail with just background noise or conversation. Is this a setting issue or user error? Thank you!

Is there anyway to see who deleted a voicemail from a queue? We have queues set up for our departments and multiple staff work their departments voicemails as a group. Our number one compliant from customers is they have left multiple messages with no call back. I can see they did indeed leave messages, but I have no way of seeing who went in and deleted the voicemail. I cannot hold staff accountable if I cannot prove this.

Hello. I've created a notification in my company's IVR system that will alert a set group of employees of API failure return code 100. When this happens, we are required to investigate. These emails are being sent almost every minute. How can I create a limit to have the IVR check if these notifications were sent in the last 10 minutes? If they were already sent, do not send another notification? If they were not sent in the last 10 minutes, send another notification. Thanks

I created an Oauth app and applied for production a week ago. but it is still not approved yet. My app's ClientId is : vtV4pcl7TOWmtPr0WQNvhA

In the settings for the app I have "Webhook Subscriptions" checked, but all I get is application permission denied. I am missing something and I do not know what. Can some one point me in the correct direction. var bodyParams = new CreateSubscriptionRequest(); bodyParams.eventFilters = new[] { "/restapi/v1.0/account/~/extension/101/presence?detailedTelephonyState=true" }; bodyParams.deliveryMode = new NotificationDeliveryModeRequest() { transportType = "WebSocket", address = "ws://127.0.0.1:7890", }; bodyParams.expiresIn = 3600; var resp = await _restClient.Restapi().Subscription().Post(bodyParams);

We would like to setup call queues. These queues should always ring a group of desk phones.The agents rotate shifts and only want their mobile app to ring when they are on-shift.What would be the best way to set this up?

Hi all,I am currently using the RC API to create an app and I'm making a contact list component. It lists all contacts and all favorite contacts on the page, and I'm trying to add functionality where you can add/remove contacts from favorites. I'm using the PUT method on the /restapi/v1.0/account/~/extension/~/favorite with the body:{records : [ { id: `${contactId}`, contactId: contactId }]} i.e. using the contact id as a unique ID. however when I list the favourites, the id field resets to 1 for some reason? I'm only adding one favorite at a time, and when I try to add another one, it will replace the previous one, presumably because the ID is the same. Just wondered if there's any way around this, whether there's a better way to do this or whether there's a potential bug with the API ?Really appreciate any feedback and if you need more detail please

Hi @Phong Vu ,You've helped me before. I think I'm having the same issue with not having permissions for SMS API. Can you please help me activate the sandbox number?Thank you!

While RingCentral Desktop shows I successfully MERGED two calls to do a conference call, the 1st person I called before I added the 2nd person isn't on the conference call after I merged the two calls.

Hello Everyone,I'm using the RingCentral desktop app for calling. But in my organisation, some users are facing call breakage issues when they are calling. So, can anyone help resolve this issue...?

I am using ringcentral SDK to authenticate and retrieve the call report. I am trying to get the detailed call report from the past six months for all users (I created the sandbox credentials and I am super admin as well), I need both inbound and outbound calls.. Below is a snippet of the code I am using to retrieve the call report, however, when I run my code I encounter that no call records are being retrieved. This is the cod

Please enable SMS for Sandbox account