Ask The Community

I am spending 4 weeks in the UK and will be working remotely while I'm there. Am I able to take my Ring Central desktop phone with me and plug it into my wifi, and use it through my computer? Will this allow phone calls to come in from the US and allow me to call the US as if i was still in the States, or will there be extra charges associated? On that same note, if this is something I can do, would I be able to still use the call forwarding feature to send phone calls to my mobile phone while in the UK? I am trying to avoid any extra charges and I can't find detailed information about a situation like this.

Hi,We keep getting "Too Many Requests" when using the RingCentral APIs (https://platform.ringcentral.com/restapi/v1.0/account/~/extension?page=1&perPage=1000).I found a few posts about this error, but didn't find a solution for this. Can you please suggest a few resolutions (other than changing the API rate limit plan) for this error?

i was trying to download a recorded voice mail using the desktop app and every time i do so a webpage open and display the mentioned error i have already tried clearing the cache and cookies , restarting the device. update the browser

I am a USA customer, about to travel internationally. I will only be making calls to USA numbers and receiving calls from USA numbers. As long as I am connected to wifi: will there be any additional charges?

I am able to do the single-sign on but after it signs me in, i am presented with a grey screen that says "sign in failed. please try again (error code 5101) but this is after I sign in? Not sure how to proceed.

Since the new phone view, I've had several issues where it takes almost a full minute for the phone tab to load at all, and sometimes 2 or 3 minutes for a recent call to show up in the list. It used to be instant. Is there a way to restore the previous version?

How can I have the extra line switched over to a new employee?

If we are currently up and running with the sms feature, should we anticipate losing the feature for a while after submitting the TCR form?

Hello,We recently transitioned to RingCentral from Mitel. We've basically been dealing with two major issues that I'd like to ask the community about.1. With the Polycom VX 250 and 350 phones, we cannot get the extension to display anyone on the phone. Has anyone seen this or been able to find a solution for this?2. The corporate directory on the phone is pretty bad. Searching the phone directory is very difficult for users because of the way you have to hit so many keys to get the letters you're looking for. Does anyone experience this same thing? If so, what did you do for a solution?Thanks in advance,Joey

We are looking for a way to install the Ring Central App onto our Windows 10 PCs so that the installation is installed for not only the original user profile but for all previously existing and all future user profiles on the Windows PC. Is this possible and if so please let us know how we can accomplish this.

Why does extension-to-extension missed calls affect the total number of missed calls?

I see the Polycom OBI 302 on the RC site listed, but wondering if the OBI 300 is also compatible as I only need one line for fax machine.

HI, I work in IT support for a small CRM, and we are testing out RC with our CRM. The issue we are having is that two users, my boss and I, cannot be logged into RC and making calls at the exact same time. Even with separate logins it will only allow one user to be logged in at a time. Can anyone shed light onto why this could be happening?

Are calls sent directly to a user's voicemail considered a missed call in reports?

We are getting more than one disconnected event for the inbound call. How to know that the call is actually got disconnected.Thanks in advance.

Hi,New to RingCentral. I am trying to create the app in the Getting Started link RingOut Quick Start (ringcentral.com) . Running the 'node ringout.js' gives me the following output in my Windows console window:Call placed. Call status: InProgressHowever I am not receiving any calls. I have tried setting the 'from' and the 'to' to mobile numbers I have access to. But nothing seems to happen, I do not hear any calls going out/in. What am I doing wrong?I have tried in both JavaScript as well as C#. Both have the status as InProgress, but no callsThanks

HI. We are presently writing an integration for our product to use RingCentral as a way to send SMS for our customers. Our web based application is primarily send SMS for Appointment Reminders. As part of the flow for integrations, our customers will be redirected to the RingCentral oAuth.. and once that is complete, then they will choose which phone number to use. I have 2 Questions:1) Why is there an inconsistance in the phone number "features". When I call `/restapi/v1.0/account/accountId/extension/extensionId/phone-number ` I get a list of phone numbers for that account/extension.. of which each one has a `features` array, which I check that it has `SmsSender` in it so it is good to use for SMS. This property ('features') only shows up on that endpoint. If I call the GetPhoneNumber single end point (`/restapi/v1.0/account/accountId/phone-number/phoneNumberId `) or the `ListCompanyPhoneNumbers' (/restapi/v1.0/account/accountId/phone-number ) endpoint it doesn

I'm making a call to the Calls Agregation Data Endpoint in the line of bussiness analytics API, I'm trying to get the total call time for each user with the all calls timer using "sum" aggregation type, but when I go to the RingCentral Analytics and Reporting in the Performance Report, I search all the calls a user made in a day and then request the same data with the aggregation data endpoint, but the value returned by the API is less than the total calls lenght shown in the Performance Report

Hi. I'm trying to follow the SMS Quick Start guide using node.js. I created an app, put in all the credentials in a .env file, and added my mobile phone number as a recipient. But when I run node sms.js nothing happens and I'm not getting any text messages on my phone. Am I doing any part of the process wrong? I followed it step by step

from time to time RC is being logged out in salesforceis there an option to make it logged in always?i tried to take from devtolls network the api call from salesforce when login to ring central , im getting 200, but when refresh the sf page it seems that rc is still logged out

I get emails from ring central that I have new fax messages coming in, but when I go to view them on the ring central app on my computer I can't view any messages after I July of 2022. Why is this happening and how can I fix this? It's very concerning that I can't view and am potentially missing important fax messages.

Hello,I heard there was an update to ring central in Q4 2022 for background noise reduction for desktop? But I can't seem to find any tutorial on how to enable this, only for mobile.

We utilize texting by texting other business' who agreed to receive text messages from us via a business contract. We are a transportation company who texts drivers if they fail to provide updates on the loads they are handling. If the business doesnt want to receive text/call, we do not do business with them.The issue is understanding how to fill in the TCR as we don't have any Opt in/out messages nor do we qualify for any high volume texting. How do we fill out that portion of the document as we are really handling the approval prior to receiving the phone number. It seems the document is geared towards consumer protection but fails to address any business to business related text messages.

During an implementation a senior trainer pointed me to a 3rd party website for text to speech. I was not the wideo.co that is often used. I believe it had a 6 character domain name beginning with an I - does anyone know what site that is. I need to update a script and don't have the site link.

Can you set up different Ring Tones for when they are receiving a call directly vs being sent from the front desk main line?