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When we were installed support created Holiday custom rules under Phone System / General Settings / "location" (we are a multi-site environment) / Site Call Handling / Custom Rules. What I am unsure about is why they pointed the Custom Rule to a "RingGroup" which immediately points to the Holiday IVR. I cannot see any reason why the Custom Rule wasn't pointed to the IVR directly. Could there be something that I'm missing?

Hi all, I currently want to implement the ringcentral embeded widget to a project, so I started to test it with a project that is hosted on github, which is as follows: https://github.com/ringcentral/ringcentral-embeddableI tried it and everything works perfectly, but I can't find how to answer an incoming call, I only see the option to hang up.Where can I or what should I add to be able to answer the call without the need to install programs?, I want to answer the call in the same widget.

We have a couple of desk phones that are configured as hot desk phones.This phones now are unable to login or logout and unable to make or receive calls.basic troubleshooting had already been done. e.g. power cycle, connect to a different LAN port. still the same.there is a total of 5 phones having this issue.

After our app graduated to production I created a profile for listing in the App Gallery. I submitted the profile, however, did neither receive a confirmation e-mail nor do I see the profile in my console.Is this normal as the profile has not been approved, or do I have to assume that something went wrong when submitting the profile ?

Hello,I have been with RC for over 5 years now. We are a very small company trying to use it for basic phone/attendant/voicemail services. I have never used it to make outgoing calls. It has only been used to incoming control.Well, now, I would like to set a new employee up at a computer and make outbound phone calls to our customers. We have RC Desktop installed and a headset with Mic. How in the world do we turn off RingOut??? It is ringing to my cell phone and then ringing out to the destination number after pressing 1. Very very frustrating that this is not obvious. We should simple be able to dial and number and make the call. When I click on call in RingCentral Desktop, it opens up RingCentral Phone App. makes me enter the phone number and 'my location'. HELP!!!!!! Also, when we have incoming calls, we should be able to answer the calls on this softphone. Some basic guidance would be appreciated.thxMike

Guys, could you please explain how https://developers.ringcentral.com/api-reference/Call-Log/readCompanyCallLog Get Company Call Log Records Date Filter Window works? Seems the dateFrom and dateTo are filtering on the startTime field instead of endTime (startTime + duration) and because of that its possible to miss some calls if we just set the dateFom on the next collection to the previous dateTo + 1ms.My questions:1. Does this API filter by

Created JWT and trying to use this.App I am using is the only App in Production for sending SMS.Using Rest Client with C#restClient = new RestClient( "RC_CLIENT_ID", "RC_CLIENT_SECRET", "https://platform.ringcentral.com"); var jwt = @"REMOVED FOR SECURITY"; var tokenInfo = await restClient.Authorize(jwt);Response: StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers: { Server: nginx Date: Fri, 11 Nov 2022 23:44:07 GMT Connection: keep-alive Vary: Origin Vary: Access-Control-Request-Method Vary: Access-Control-Request-Headers RCRequestId: bbd807d0-621a-11ed-884a-0050568d7d0d Pragma: no-cache Cache-Control: no-store AceRoutingKey: iad41-c01-ace01-f7db789cc-xzsz9_10.120.155.210 RoutingKey: SJC01P13 Content-Type: application/json Content-

Looking for an experienced developer to complete a fax service app in python I started. Having difficultis wit the new OA2 and json token authentication exchange. Successful completion will likely lead to more work with further integrations.

Hello everyone, I have this problem and I don't know how to solve it, the thing is that I made a widget with Ring Central for zoho CRM, I made it based on the official Zoho documentation: https://www.zoho.com/developer/help/extensions/ringcentral-widget.htmlAnd it works fine, I can make calls and I can even put notes finishing them.The problem is that when someone calls me, it doesn't appear, it doesn't show a message or a warning to answer the person.How could I do so that when someone calls me, Zoho shows me that someone is calling me and allows me to answer or not?

Looking for some documentation on how to implement a Screen Pop to a URL when a customer receives a call to their Soft Phone. If anyone has any links or PDFs they could forward that would be much appreciated.

My iPad is cellular capable, but how do I make RingCentral my iPad's cell carrier? (I would like to make and receive phone calls from my iPad without having to get an iPhone. Thanks to anyone who replies.)

I have a keyboard with media controls (volume, play, pause, next track, previous track, etc...) Recently I realized that the play button stops working correctly after I receive a call with Ring Central, it can be a phone call or a video call, but the thing is once I get a call the button stops working correctly. Supposedly, according to some things I've seen online, I can use the play button to answer the call. Once I end Ring Central's process and start it again the button behaves normally until I get another call. I realized the button would also work if I press the windows key along with the play button, but if I just press "Play" nothing happens until I restart Ring Central. This has happened on 3 different machines, 2 of them with a completely new installation of windows one with windows 10, and one with windows 11. I haven't tried just using the web version, but I would like to keep using the desktop version and be able to use my keyboar

I am testing Ring Central API to determine if it is a good fit for our company.I am getting around 6 second second response times for subscription notifications in the development environment. Is this normal? Or is it because I am located in Australia?I am listening for: /restapi/v1.0/account/~/presenceWhen I change my status, or start a call using the RC Phone app, it takes about 6 seconds before the event is triggered. I have tried using PubNub and WebHooks and get the same result. The code that I have is just subscribing to the event, then logging to console when triggered. I am using this API for nodejs: require('@ringcentral/subscriptions').Subscriptions

How do we create an administrator role capable of administering two or three specified teams?

Hello everyone, I'm making a widget for Zoho CRM using RingCentral Call, I'm basing myself on this guide to do it. https://www.zoho.com/developer/help/extensions/ringcentral-widget.htmlIn order to try it, first I download the official demo version from the guide, the github is https://github.com/ZohoDevelopers/RingCentralWidgetSo I just downloaded it without modifying anything, I uploaded it to Zoho Sigma and it works fine, the problem arises that when I log in, after entering the credentials, the widget stays frozen, that is, I finish entering credentials, the pop up closes and the widget window still stays on login, I tried to find the solution but I can't find what can cause it.

Ring Central and iPhone/Outlook calendar integration - problem. when a meeting is booked in my outlook calendar, but accessed for click "click and join" on an iPad, Ring Central seems to assume that I wish to have the link be a telephone access and shows/links to the dialin number, when I would prefer to have the "click and join" link (i.e. open the safari browser to join) be to internet as iPad visual and audio connection is preferred (and not just telephone); is there a way to change this behavior/assumption that RingCentral seems to be trying to force on me?

Is there a way to set up auto-reply for texts?

We have set up the Dynamics-RC integration. How can we customize the side panel to give users the option to mark the phone call activity as 'complete'? This is very frustrating for users without the option as it leaves Activities marked as 'open'. Thanks.

Our company would like the ability to have multiple office extensions to use our main company number to send and receive text messages from our employees on the road (truck drivers). We currently use another product, with another number, and would like to consolidate to remove confusion.

Is it possible to get a speaker timeline for calls recorded on Ringcentral using API? Or even get recording for each speaker on separate channels

I am having trouble developing with rate limits in mind. Is there a way to simulate the rate limits being exceeded for sending sms and getting messages?

Sorry if this is a duplicate, the last post disappearedWe have an internal api that sends faxes directly from our database using php mailer. it sends both email and fax. for internal control purposes we need to continue to use this method rather than a new API just for faxes. It sends the fax / cover page, but does not send the pdf attachment.PHP: $fax = "888-812-6909"; $mail = new PHPMailer(true); // Passing `true` enables exceptions $mail->SMTPOptions = array('ssl' => array('verify_peer' => false, 'verify_peer_name' => false)); $mail->CharSet = 'UTF-8'; $mail->Encoding = "base64";

With other apps such as webex, I can start the meeting on my desktop, and then join it on my phone, such as when I need to step away from my desktop while the meeting is in progress. If I try to join, it only saysThis seems like an odd limiitation?

Requirement: On a custom object list view I need to display a phone number field as a Ring Central Phone number link.How can I make a formula field on a custom object that connects the call to ring central. Currently using a formula field set to a phone url link like HYPERLINK("tel:" + Contact__r.Phone, Contact__r.Phone, "_self"). Is there a U

I am not getting all of my inbound text messages. This has been going on for a few days. I sent myself separate text messages today in this order: "1, 2, 3, 4, 5, 6" ... I only got 1, 4, 6 (out of order) and 5 .. I have had clients commenting that I have not responded to their text messages. I have not received them, nor have I received the notification emails from RingCentral.