Ask The Community

We have been waiting for completion of our TCR application that was submitted on 2/6/23. If our TCR application isn't processed before 3/31/23, will all users lose SMS capabilities?

This TCR is a bit confusing. I understand some compaigns like to use SMS for sending bulk advertisement. We don't use it for that at all. We only use occassionaly texting between clients or people we work with. These are not "campaigns". Do we still have to register for all this or is there a simpler registration for less complicated use?

Hello ,I use the Outlook Windows App and i install the Vodafone Ring Central Addin for Outlook .Is there an solution that the Vodafone Ring Central Addin starts automatically on Outlook Start.Means , now when i start Outlook i have to choose the Ring Central App in the Menu Bar every Time i start Outlook .ThanksMichael

Hi,I am integrating the RingCentral Embeddable widget to our web app. We want to make & receive calls using the widget. Is there any way to include custom metadata when making a call?According to docs, these are 2 ways how to make a call (working OK for us):1)document.querySelector("#rc-widget-adapter-frame").contentWindow.postMessage({ type: 'rc-adapter-new-call', phoneNumber: `phoneNumber`, toCall: true, }, '*');2)RCAdapter.clickToCall('phoneNumber')We are listening to call events this way:window.addEventListener('message', (e) => { // process e.data })

I have a new account, and have manually provisioned mu Grandstream GRP2612w. I can receive incoming calls but can not make outgoing calls or calls to mobiles. Does anyone know what settings I should check that might be causing this? (and what should I put in the field to correct this)

Hi! I have an API script which creates a new user account and assigns an unused extension to a new user. Since our users come from all over they want a area code that reflects their location. Most of the time the area code requested in not in inventory. I am trying to find a API call to purchase new numbers or exchange existing numbers. Any help would be appriciated.Thanks!

SMS is still not working for new requests/numbers. I have two tickets opened and neither are being updated with any type of response from RingCentral Support. We are being billed for SMS but it is not working. We submitted the appropriate TCR forms well over a month ago and I confirmed with RingCentral last month that the form was received. This TCR rollout has been an absolute nightmare and the support we have received has been even worse. Regretting that we ever moved our phone system over to RingCentral.

I am looking at this section of the Embeddable Widget "Third Party Service in Widget" documentation. It implies that contact lists should always be synced down to LocalStorage by the widget and documents a /contacts endpoint to do so.

Some of our faxes are smudged, it appears ATT cant read faxes that come in in lower font and not sure why as Comcast was able to do it. It is a fax VOIP line

Not able to edit or add new notification in notification plus. Error that comes up is RC Api error Resource parameter (subsciptionID) is not found

I have no Enhanced Business SMS > 10DLC Registration under phone system. How do I go forward and set up my brand? RingCentral's support is the WORST ever! No response and no help at all.

I need to forward my RC to another fax number to receive the fax into my electronic medical record(emr).The receiving Fax is also digital. This seems like an easy fix? Thank you

The call log on my iphone app is 4 days delayed, voicemails don't show up, and calls don't ring on the app. How can I fix this?

We do not plan on creating mass marketing campaign, only person 2 person messaging. Do we need to have consent from recipients from outside our organization ?

Hello! We submitted PDF version of TCR registration Feb 2nd following the example forms and responses, and were advised to follow to a tee which I did. While PDF was still in limbo, we did self registration in Admin Portal as directed by Ring Central. Just received an email today with comments regarding two issues on our PDF (case # 17441147) and directing me to self register in Admin Portal which I already did ths past Monday. Are the PDF reviewers not looking at the pending Admin Portal registration info which is more thorough and up to date? I thought the portal registration would override the PDF anyway? Thank you!

Hello, we're trying to send SMS through Ringcentral's API but we get the following error message:Failed to send message: Client error: `POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms` resulted in a `403 Forbidden` response:{ "errorCode" : "FeatureNotAvailable", "message" : "The requested feature is not available", "errors" : [ { "e (truncated...)The application was previously tested in sandbox and passed all the validation requirements and is now in production. We have also registered our company's campaign with TCR and we got approved 2 days ago, but we still get that "403 forbidden" error. We are using all the production environment credentials. The phone number used for this is: 18004674112

I am an attorney. Typically, I send and receive less than 100 texts per month. I am not using SMS for marketing purposes. Usually, an existing client texts me a question. I text a response. A potential client may text and request representation/legal services. Does RC want a sample of these types of texts in order to authorize my continued use of Ring Central SMS?

All inbound calls are greeted with "thank you for calling (business name), one of our agents will be with you momentarily". How do I change it so that inbound callers only hear a conventional ring tone? We are a 3-person family business rather than some mega corp.

I am working with the library ringcentral-web-phoneand I am trying to use the fromNumber parameter to initialize a call with a specific number, but it only dials with the company number.const session = this.webPhone.userAgent.invite(this.numberValue, { fromNumber: `${this.selectedNumber}`, homeCountryId: "1", // Optional, the value of, });

Can we play a hold message to a caller in queue, and allow the caller to dial a digit to transfer out of the queue ?

First of all I wanna tell that I've been using RingCentral Video for 2 years instead of Zoom and it's pretty amazing. ;)My question: can I block acces to write on whiteboard only for moderators and admins? I can't find this option - can do it for screen sharing and writing on the chat but not for the whiteboard. Is it possible? If not, can you consider implementing option like this?

With a previous phone system we could dial an extension, leave a VM, then add additional extensions as recipients to the VM. Is there a way to do this with RIngCentral?

Clients are contacting us indicating they left messages for various users (we have 30 users and this has been conveyed to me for 2 users). Nothing present in the mobile app, desktop app nor have we received those voicemails. Those two lines are receiving other calls and voicemails that are being delivered without issue. Settings are configured to deliver by email and email address is valid. Any suggestions?

We do not want to use the SMS text feature. We've tested and if someone texts us it looks like the text has been received, even though we do not receive it. Is there a way to reject inbound texts or send back a failed delivery notice?

We do not use SMS for marketing. We only use SMS for regular daily client conversation. Do we need to signup and pay for campaign ?