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9571 Questions

sarabchianNew Participant

asked in Developer Platform, APIs, & Integrations

There is an SDK already available for developers to schedule a video meeting. However, I am wondering if likewise there is an SDK to give my custom application the capability to join a video conference by copying and pasting a RingCentral meeting link. To be more precise, I do not need to schedule a video meeting and be the organizer. I am only interested in a scenario where my app can have the user join the video meeting by only asking for the meeting link. Thanks in advance for the answers.

nikolaichashchinParticipating Frequently

asked in Developer Platform, APIs, & Integrations

Cannot sign in RingCentral WebPhone

Hi Community,When I try to sign in WebPhone I end up with the error 504. Please check pics below:It surely worked some time ago. Is there any problem with it?Best,Nikolai Chashchin

trtjapkes23New Participant

asked in RingEX: Phone, SMS, & Fax

Number of answered outbound calls

LOB Analytics gives me the number of inbound calls answered, and the number of outbound calls connected. I'm looking for the number of outbound calls that were answered. Where do I find that number?

chishunNew Participant

asked in Developer Platform, APIs, & Integrations

Inbound call event To party extension

Hi, I have a subscription to the telephony events of my client, who is the Five9 customer. On the events I received via the webhook, for inbound calls, in the "to" party object, some have and extensionId, which I gather identifies the agent, and is what I need. However, some do not have extensionId, and I wonder what that means. For those, I do still have the called phone number, but not the extensionId.Thanks!

neil-1New Participant

asked in Developer Platform, APIs, & Integrations

503 - Service Temporarily Unavailable C# SDK

Attempting to do a basic Auth using the C# SDK (RingCentral.Net -Version 5.17.0)RestClient rc = new RestClient("RC_CLIENT_ID", RC_CLIENT_SECRET, RC_SERVER_URL) await rc.Authorize(JWT);I am receiving the below error.Response: StatusCode: 503, ReasonPhrase: 'Service Temporarily Unavailable', Version: 1.1, Content: System.Net.Http.StreamContent, Headers: { Connection: keep-alive Date: Thu, 18 Aug 2022 14:04:00 GMT Server: nginx Content-Length: 190 Content-Type: text/html } Content: <html> <head><title>503 Service Temporarily Unavailable</title></head> <body> <center><h1>503 Service Temporarily Unavailable</h1></center> <hr><center>nginx</center> </body> </html>This seems to have been going on for most of today? Are you aware ?Thanks.

Chris2509256036New Participant

asked in RingEX: Phone, SMS, & Fax

I am looking for a report on the number of faxes sent/received by all users within the last year. I can't find where this is reported other than the list by the user's names. Which does not have a time frame associated with the numbers.

Mitchell144180031New Participant

asked in RingEX: Phone, SMS, & Fax

RingCentral Video meetings lock up Intel MacBook Air computers

We've been seeing that RingCentral Video meetings make Intel MacBook Air computers freeze and lock up after turning on video or sharing a screen. I started hearing reports from employees in my account last month. It hasn't gotten any better. Has anyone else noticed this or seen this issue? The RC support teams close the tickets for my team about 5 seconds after the employee reports their video meeting isn't locking up their system after they reinstall the RC App. However, after reinstalling the app on their computer, the issue reappears after one or two meetings. This issue does not affect any MacBook Air computers running on Apple's M1 chips.

zgoforthNew Participant

asked in Admin Portal & Account Management

The destination you have dialed is disabled for your account

When trying to dial a freeconferencecall.com conference line, the following message is received "the destination you have dialed is disabled for your account". When users go to their blocked calls settings, there is nothing mentioned any blocked numbers? How can this be undone.

Kelly2512338036Participating Frequently

asked in Developer Platform, APIs, & Integrations

New Zapier MMS Integration

I noticed that there is now the ability to do MMS texting through Zapier. Does this include the ability to send a text to 2 people? If so, how do you do that?

jay-broussardNew Participant

asked in Admin Portal & Account Management

ringcentral for windows silent install

Is it possible to deploy or silently install the Ringcentral for Windows desktops application?

annereneNew Participant

asked in Developer Platform, APIs, & Integrations

Quick Start for High Volume SMS Campaign

I am seeking clear direction on how & what to select to start a High Volume SMS Campaign.

darrinbonikowskyNew Participant

asked in Developer Platform, APIs, & Integrations

Automatically and intelligently processing SMS attachments?

Hi there.Newbie here, so please be kind :)Is it theoretically possible to setup a phone number with an associated process in place to receive SMS messages that contain attachments, and to use the sending mobile number to automatically save those attachments to a specific local folder related to said sending number?Thanks!

heikostumpfNew Participant

asked in RingEX: Phone, SMS, & Fax

Zweiten Anrufer direkt auf die Voicemail

Guten Morgen zusammen,ich hätte eine kleine Frage. Wir nutzten seit kurzem die Software Unify und logischerweise auch die dazugehörige Anlage.Wir haben allerdings aktuell folgendes Problem.Das Szenario ist wie folgt:User 1 telefoniert, sobald ein zweiter Anruf allerdings eingeht, klingelt es bei dem Anrufer einfach durch, sprich es gibt kein Besetzzeichen.Gibt es eine Möglichkeit das umzustellen?Sonst müsste man bei jedem Anruf ja theoretisch händisch auf die Option "nicht stören" gehen und dies ist nicht gerade praktikabel.Vielen Dank und Viele Grüße

kamronclarkParticipating Frequently

asked in Developer Platform, APIs, & Integrations

Request to create custom user greeting returns socket hang up error

I am attempting to migrate the part of my app for creating a custom user greeting from using a local file to using a file publicly hosted online. Here is my current code:async function create_greeting() { try { let FormData = require('form-data'); formData = new FormData(); let body = { type: "Introductory", answeringRule: {id: "3839201036"} } formData.append('json', new Buffer.from(JSON.stringify(body)), { filename: 'request.json', contentType: 'application/json' }); formData.append('binary', fs.createReadStream('URL_to_file')); let resp = await platform.post('/restapi/v1.0/account/~/extension/2896037036/greeting?apply=true', formData); let jsonObj = await resp.json() .then(() => console.log(JSON.stringify(jsonObj))); } catch(e) { console.log(e.message) } }

evelyndelaneyNew Participant

asked in Contact Center & RingCX

Promise Keeper - Contact Centre

Hi,Im a just wondering if anyone can assist with understanding the Promise keeper report for the contact centre. We are seeing alot of what looks like callbacks under the Skilled Promise section and they are coming back as being broken but we do not seem to have callbacks being missed.

tsandorNew Participant

asked in RingEX: Phone, SMS, & Fax

iPhone app instability

I have several users with T-Mobile iPhones with the RingCentral app. The Internet connection and wifi are all stable. However, multiple users have repeated instances where the RC app shows that it is reconnecting, frequently while the user is trying to take or make a call. The iPhones are all on wifi, have the latest version of iOS, and the latest version of the RC app. When a user has this issue, we reboot their iPhone, but it doesn't always help. Any ideas or thoughts? Thanks.

tganttNew Participant

asked in RingEX: Phone, SMS, & Fax

I have the RC App on my IPhone. I can not see HUD or an option for it in the IPhone app.

I have the RC App on my IPhone. I do not have an option for HUD in the more options. Does HUD not work on an IPhone. I know it works on other models.

rarchardNew Participant

asked in Admin Portal & Account Management

Unattended installation,Unattended remote installation

After we deploy the RingCentral App using the MSI unattended (silent) install with the Windows SYSTEM account, the app is launched. There is no reason for this to happen. It's a non-user. It just wastes computer resources.,We deploy the RnugCentral App via an unattended (silent) install with the SYSTEM account on Windows. Yet, the RingCentral app is launched during after the install. There is no need for this and it just uses computer resources. I have verified it happens multiple times on various deployments using the MSI.

xvandvoipdevNew Participant

asked in Developer Platform, APIs, & Integrations

How to send SMS via RingCentral API to other extensions

We need to develop an application that should send SMS to several users in our company via RingCentral API.We registered new App in "RingCentral Developers" console and granted "SMS" in "App Permission" section of App in "RingCentral Developers" console.Our application connects to RingCentral API using Password-based auth flow(with Extension shown in "Credentials" section of App in "RingCentral Developers" console).But when the app tries to send SMS to a number belongs to another extension, it receives following error:"In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted with extended scope to the authorized user."We investigated "RingCentral Community" in order to understand what is the cause of this error or how to avoid it.All topics we found co

jonathan-rubis-ext-New Participant

asked in RingEX: Phone, SMS, & Fax

Salesforce Integration Automated SMS

Hello,Would it be possible to create a "drip" SMS campaign via Salesforce using RingCentral?

jcaleNew Participant

asked in Analytics & Reporting

How can you schedule a report to be sent via email on calls made in a given time period?

Trying to setup a recurring/scheduled report to be sent via email (.exls format) to a set email address on a weekly basis. Total calls, inbound, outbound, etc. Can this be done with an MVP plan? If so, how?

chris-9New Participant

asked in Admin Portal & Account Management

How do you file share with the free version?

I am unable to attach a file in the free version on ringcentral. Why is that? Is there a file size limit? I have looked inthis community and gone under the Administration tab but file sharing isn't a setting I can adjust. Please help!

jhartNew Participant

asked in RingEX: Phone, SMS, & Fax

Failed Login - 401

I started out trying to get my mobile android app to work on my pixel 6 pro, but it keeps failing to login. I then tried to open a support ticket for help with that, but it says I need to login. When I try to login I get Failed Login - 401 every time (see picture). I tried chat and that didn't have anything remotely close to what's happening here. I reset my password and that didn't help. I cleared all my cookies and cache because that was something I found in the community here and that didn't work. I can login to the admin portal in chrome on windows 10 with my credentials, so I know they are correct, they just won't work in the RingCentral support area. Can anyone here give me any other ideas how to proceed with getting support from RingCentral? Thanks in advance.

chris-redmond1New Participant

asked in RingEX: Phone, SMS, & Fax

Setup Operator/Receptionists

We are a mid-size company. We currently have 1 Operator that manages their own extension, as well as a Operator extension, both using MVP accounts. We are about to add a 2nd Operator, so having an Operator MVP account is no longer the way to go.We also have a few hundred Toll-Free, Addtl Local Numbers, and Extensions that all forward to that Operator MVP account.What is the best way to have 2 employees share Operator/Reception duties both simultaneously, as well as on schedules? We looked into Call Queues and I recently saw a Bridge Operator Console.

mps1New Participant

asked in Developer Platform, APIs, & Integrations

Cloud PBX for Teams

I am trying to setup the Direct Routing Cloud PBX for teams integration. My account manager and Tier 2 support have both confirmed I have the right licensing. When I try and log into the PBX admin portal, Admin Portal (ringcentral.com), it says:Unknown AccountWe can't find any accounts for user mps1@mpslegalservicesgroup.com. If you have not yet received an invite to the service please contact your administrator.It says this no matter which account I am trying to log in with, including the Super Admin. I am not sure how I am supposed to invite myself to the PBX portal, there is no way to do so in the Admin console for Ringcentral. Support seems to have no idea what the problem is. Anyone have this problem?

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