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Hello,I am wondering to see if there is a KPI or some analytics to see what the line capacity is being used during peak hours for a call center. I would like to see if all the agents are available to answer calls and the load capacity. Also, it would help to see if agents are not answering the calls during this peak period. How would you get this data? Thanks!

I am not a developer, and it appears the only way to get audit history for text messaging is to use the API. Anyone have advice for how a rookie may accomplish this? We are in a highly regulated industry and sometimes need to pull audit logs for litigation.

Hi there,I need to find a way to either know what prompt a user is listening to on the IVR or where he is in the IVR system. What is the best way to use webhooks to figure this out, so I always know where they are in real time?Thank you in advance,Chady

I understand that the Linux desktop app is "not official" and therefore doesn't get the same level of support. I ran the binary installer on Kubuntu 22.04. It works amazingly well. Only one catch, I have a very strange bug. About half the time, once a call has ended, I'll hear the RingCentral call ringing sound. This can also happen after I transfer a call from the desktop app to the mobile app.It's not exactly a deal-breaker, but still would be nice to see if the developers can have a look and see if they can fix that bug.

Hello,we have one PC station with this problem. Outlook deactivated the RingCentral AddIn. Backstage -> Options -> AddIns -> Checkbox RingCentral and it will appears again. Every morning. :(

Hello , I'm using ringcentral-web-phone/index.js at master · ringcentral/ringcentral-web-phone (github.com) this code that is working fine with sandbox credentials. It means that when I try to call outside to any US number, the call gets connected, but when using production credentials to try to call any US number, I'm not able to make the call, even though the number that I'm using has the digital line to it.It's worth noting that when I use the production credentials to call the number in the user's extension (service account -> users -> Users with Extensions), the call is connected to that number.@Tyler Liu @Phong Vu

Hi,My team members are seeing sharing glitches when I share my app or screen on linux.Regards,Jon

There is this note on the ringcentral site stating: "NOTE: You can join from the web browser. When prompted to open the RingCentral Meetings app or to download the app, click Cancel, then click join from your browser. Enter your name, then click Join."

How to add a country to call? For example, I only call Argentina but now I also want to call Bolivia.

Hello. I have a question in regards to the way Ring Central records calls whether soft phone, app on PC and mobile app.I was needing to listen to a call that was just over 18 minutes in length. It was an incoming call to an employee that is working remotely and using either the mobile app or the app on their computer. Not a soft phone. The nature of our work involves us having to do a conference call with 2 additional people (external). I was only able to listen to the first 2 minutes. Up until the point the employee switched lines to add an additional person to the call.Is automatic call recording supposed to record the entire length of the call including any hold times, conferences, transfers etc?

From both my desktop and phone RingCentral apps, I am unable to text three in-organization RingCentral numbers (which happen to be my staff's numbers). I can message those numbers, but I just can't text them. I can, however, text other RingCentral numbers in our organization. Can anyone help?

If we dial main company number we get hook for outgoing and incoming both.

App id: S4O_9gqvRyiPajHso0z1cAAll requests have been filled for app graduation, however, SMS and SMS Volume test aren't available.

I originally had a webhook setup in Azure for receiving RingCentral event subscriptions, but this no longer works due to some issue with Azure HTTP functions being unable to handle chunked encoding in requests.To replace the webhook, I have tried using the RingCentral SDK for Python to setup a PubNub subscription that listens for the same events. I have got it setup so that it successfully sets up the subscription and delivers the events to where I'm storing them. However, after a day or two of running the events stop feeding through or the script encounters a "subscription is not alive" exception and stops working.Should I be able to just set the subscription running in a Python script and leave it for years uninterrupted or does there need to be some code added in to handle refreshing subscriptions/auth tokens etc. to make sure that it can receive all event subscriptions uninterrupted? It's quite important that I can leave it running fo

Hi, is French short code dialing supported on RC phone Desktop App ? for example Customers who are on the French dial plan can now use the 4-digit short codes to reach public services, such as 10XX for telephone operator services and 39XX for French Public services ?

Trying to build a dashboard with RingCentral analytics data that uses vlookup or powerBI to see if my employees are returning calls from customers that left a voicemail on their direct dial. Has anyone ever tried to tackle this gap in RC analytics reports before? Really wish RC could provided a template for this.

How can a customer send themselves to voicemail if they do not want to stay on hold in a queue. ie Customer does not want to keep waiting so rather than hangup they can press keypad combination and be sent to VM. The interrupt promt could explain this BUT what is the keypad combo that allows a customer call coming into send them to VM after waiting a period?

I am unable to find any fax feature on the ringcentral desktop app. Web app includes no phone functions either, but I guess that's normal? The admin portal and help pages make mention to access the fax feature through the drop down menus, or "+" button, but I do not have one. I thought MVP came with that feature.

With our old phone system, we had several Poly Trio 8800's that used as a SIP phone plus had lines for Microsoft Teams (via Skype) and Zoom. Is this possible on Ringcentral?We purchased a Poly Trio 8800 directly from Ringcentral. When we try to go into Settings, Advanced, we aren't seeing most of the options we do on our existing 8800's so there is no ability to provision additional lines. Also, we can't reach the web interface (that's something that you need to turn on under Advanced and that's not a choice on this phone. I chatted with Customer Support online yesterday and they said the phone must be bad and are sending a replacement.In the meantime, I took one of our existing 8800's, assigned it to a Ringcentral extension as an Existing Phone and after it provisioned for Ringcentral, it now acts just like the one we purchased from Ringcentral so I don't think there is anything "wrong" with the one they are replacin

I am trying to test my app in Sandbox. I have tried multiple accounts.{ "errors": [ { "errorCode": "GLP-021", "message": "This API requires the requester to have a Glip profile. You might sign in to the application to create it." } ] }I have an account so I dont know why its doing this?

In my sandbox, the number 19492346442 does not have "SmsSender" in its features. How can I enable SMS?Thanks

I am a new data engineer trying to set up integration of RingCentral analytics data into Power BI using this article:Suyash Joshi

As soon as we try to login to the admin portal we get the error, so at this time we cannot make any changes to our phone system which is impacting our business.{"status":{"code":113,"success":false,"errorCode":"MAINTENANCE_MODE","message":"Method is not allowed due to maintenance mode"}}

Hello,one simple requirement: exists a feature or addin to manage a central phonebook via Unify Office ? (similar to the Unify OpenScape DECT Manager)Including a name resolution in the RingCentral Client.Thanks 4 hints

Is it possible to give the caller a choice to either have their call redirected back to an extension OR leave a voicemail?For example, if our receptionist directs a caller to a user's extension and the user doesn't pick up, can we then give the caller an option to either leave a voicemail at that extension OR have their call sent back to the front desk?I don't see this as an option for default call handling, as you can only pick one, but I was wondering if perhaps there was an IVR workaround of some sort.