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Support Request regarding Tasks in Glip - It's nice that you can create tasks, but the conversation system is NOT useful when it comes to messaging other team members about a task. There really needs to be a way to REPLY to a task and have a specific comment or text thread that corresponds with TASKS not just conversations.

I have the MVP license. I am unable to locate voicemail transcription (and I've followed the online instructions). I'd like to get a transcription emailed to me when a voicemail is left.

I have a call queue with dedicated members. When Those members do not answer dedicated calls I want the call to ring to a ring group before going to voicemail but am receiving an error that only 2 simultaneous phones can be added

I am getting a CMN-101 error Request: Method: POST, RequestUri: 'https://platform.devtest.ringcentral.com/restapi/v1.0/subscription', Version: 1.1, Content: System.Net.Http.StringContent, Headers: { X-User-Agent: Unknown/0.0.1 RingCentral.Net/5.16.0 Authorization: Bearer REMOVED Content-Type: application/json; charset=utf-8 Content-Length: 343 } Content: Response: StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.StreamContent, Headers: { Transfer-Encoding: chunked Connection: keep-alive LocalHostInfo: 10.28.28.28__13194@sjc11-c01-csg03.devtest.ringcentral.com RCRequestId: b862145a-cc2a-11ec-ac48-005056bb9532 X-ERROR-ID: b862145a-cc2a-11ec-ac48-005056bb9532 X-Rate-Limit-Group: medium X-Rate-Limit-Limit: 40 X-Rate-Limit-Remaining: 39 X-Rate-Limit-Window: 60 RoutingKey: SJC12P01 Date: Thu, 05 May 2022 04:20:39 GMT Server: nginx

Texts are failing about 90% of the time. This is on iphone app and desktop app. With wifi and without (cellular). I've uninstalled, reinstalled, rebooted. Called customer service and spent an hour 2x. No resolution. Any ideas on how to resolve? The problems happen with both new numbers and numbers my business has texted successfully previously. I've run out of variables to isolate.

We have a client that has a Bogen TPU100B paging system that we are trying to get on to RC. Is this compatible with RC?

We currently have a Bogen UTI312 connected to a SPA800 through our current carrier. We are in the process of migrating to RingCentral but RC support says they do not support SPA8000. Will SPA122 work in this instance? We only have 1 zone (entire building).

I phoned a number with a South Dakota area code. On my personal phone, it's no problem. Using RingCentral, the number is blocked and needs to be enabled by an administrator (i.e., me). Since I can block only incoming calls, this made no sense. RingCentral support told me that North and South Dakota calls are blacklisted by default, and I'd need to fill in a whitelist request. It does not seem possible that RingCentral has blacklisted domestic area codes. Has anybody else experienced this? And is there a sensible explanation?

I was wondering if we could configure the RC desk phone to ring before the desktop and mobile apps? It would also be nice to separate the desktop and mobile apps to configure them on their own as well.

What API call do I make to find the total pages sent/received in a consolidated fax report?

Hi everyone, I get a CMN-405 error. Any ideas why this may be happening? Thanks! ![3316-image.png][1] [1]: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/3316_image.png

I use the RC mobile app on my Android phone. Sometimes when a person calls, the phone rings. Other times, nothing happens and I just get a voicemail. This has been a problem for me for 2 years now. It hasn't just happened in my current environment, but even when I was using the browser app (instead of the phone app) it would do this. How can I get some form of reliability out of this thing? Whenever I talk to support they just call the number and it's usually a day that it's working so they just shrug me off. I'm not sure what to do.

We are looking for someone to support out RC system for us. We would like to be able to have someone who can take our requests and implement them in RC. We are not looking for developer level support, we just need someone who can reconfigure RC when we need it. A little about our system. We use RC in a shared environment. We have three offices being served by one receptionist and office has a different number associated with them. We had the RC system setup initially to display the number the caller dialed so the receptionist knew how to answer the phone based on the number the caller dialed. We also have a remote office and the phones for both offices are answered from one locations. We are needing to change how and to who the calls are routed when someone calls a specific number. At one time Chuck Fuscone provided us the support we needed, but he is not reachable. We are looking for someone to help us in the way Chuck did. He did a great job. Very response and was able to develop c

I am looking at the tutorial on github at url https://github.com/ringcentral-tutorials/getting-started-with-webrtc-js-demo I would like to implement this, however the problem I have is that it requires the app's client id and secret to be passed to javascript to be able to use. How do I make it so it runs on a TOKEN that I get from some backend API and not expose my app's sensitive data.

I need to set up one fax line to have multiple recipients for incoming faxes. It is for one of our sales team and I need three people to receive the incoming faxes from this one fax line. Is it possible?

I run an BNB and text to send all my guest check-in instructions. It was working flawless until the new update. What's going on? I've contacted support no dice.

Please find the error response below: HTTP Response ============= status code: 429 server: nginx Date: Wed, 27 Apr 2022 17:17:34 GMT Content-Type: application/json;charset=utf-8 Content-Length: 161 Connection: keep-alive RCRequestId: edfe64b6-c64d-11ec-995d-0050568d1600 RoutingKey: IAD01P18PAS04 Retry-After: 2 Content-Language: en-US X-Rate-Limit-Group: sms X-Rate-Limit-Limit: 60 X-Rate-Limit-Remaining: 53 X-Rate-Limit-Window: 60 { "errorCode" : "MSG-305", "message" : "Request rate exceeded", "errors" : [ { "errorCode" : "MSG-305", "message" : "Request rate exceeded" } ] } HTTP Request ============ HTTP POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms Can you please help us in finding the root cause?

I am trying to figure out how to generate test data for the readCallRecording api to be able to create and retrieve this information. I have left voicemail on the test number, sent sms and made phone calls. But I'm not sure how do I get the recording ID needed for the readCallRecording api. Thank you in advance.

I have a person who left the company. I have re-assigned their phone to another person. The email notifications for voicemails still is going to the old employee. How can I remove them from the notification list?

Agent 1 answers call from the call queue.

I'm using the .Net API. Using Fiddler I can see the requests clearly. My notes I fetch an extension's details: C#: ext = await r.RestClient.Restapi().Account().Extension(id).Get() Fiddler: https://platform.ringcentral.com/restapi/v1.0/account/~/extension/803791067 The result includes a profileImage, ie: uri=https://platform.ringcentral.com/restapi/v1.0/account/574962067/extension/803791067/profile-image But when I request the image then we get a failure: C#: picBytes = await r.RestClient.Restapi().Account().Extension(id).ProfileImage().Get(); Fiddler: https://platform.ringcentral.com/restapi/v1.0/account/574962067/extension/803791067/profile-image But it returns a "404" error: HTTP/1.1 404 Not Found { "errorCode" : "CMN-102", "message" : "Resource for parameter [extensionId] is not found", "errors" : [ { "errorCode" : "CMN-102", "message" : "Resource for parameter [extensionId] is not found", "parameterName" : "extensionId" }

I just updated to the new version of the RingCentral app and I'm very confused! When I create a new fax, the only information it asks for is the fax number, which cover page, and the note you'd like to add to the cover page. There's no place to add the recipient's info. The cover sheet, no matter which one I choose, ends up only having my company's information filled out. Am I missing something? Where are the recipient fields?

In the desktop "Phone App" (not the RC App) there is a setting to connect to Outlook contacts and it includes all/any Contacts subfolders of Contacts. This setting will enable displaying Contact names instead of phone numbers in the sms messages (instead of their phone number) and also enables us contacting them by name easier within the RC App. Now that we are trying to move fully to only the RC App on mobile and all other devices including Windows desktops, all our Contacts are in a Microsoft account - so we use the Connect to Microsoft setting in the RC app, BUT it is NOT displaying contact names in any of our Microsoft Contacts subfolders - we manage several subfolders of contacts to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. Only the contacts in the root/default Contacts folder is being connected by the RC Contacts Connect function. We have had to reinstall the old RC Phone App

Here is the issue with "ask first" not working all the time:Agent 1 answers call from call queueAgent 1 then searches for Agent 2, clicks on Agent 2 name, then clicks on "ask first" to warm transfer the call that came into the queue.The system then calls Agent 2, Agent 2 picks up the phone but cannot hear Agent 1. In turn Agent 1 doesn't hear Agent 2 and cannot "ask first" to transfer the call. There's just "dead air" on both ends.When "ask first" doesn't work, the greeting and hold music is "cut" when Agent 1 clicks on "ask first" and there is no hold music when calling Agent 2. This is the "tell" to Agent 1 that "ask first" is going to fail.Is this a known issue with "ask first" not working all the time? Is there a fix?Version: 21.2.15.482 Web, 21.2.10.949 WindowsDate: 2021-04-28 08:50:06

I am not able to set production app password as it says N/A.