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Multiple tasks across multiple teams in our organization are losing messages in the conversations of task. We are also losing the updates that crossposted into the corresponding posts in the appropriate teams.Are there expiration periods on the posts in a task's conversation or is there a known bug where these disappear? We had been using the conversation panel or tasks extensively so it would be a big issue to have to switch to attachments or some other workaround.Example here. The red line represents an area where originally the task had a posted update, but the text is now missing both from this area AND from the team chat.Thank you,

Does RingCentral adjust breaks and lunches when meetings are added?

Hello, I created an application using Filemaker in which we store client phone numbers, I want to make it where the user can click on the phone number and RingCentral will process the phone call. However I am not able to make the RingOut endpoint work.I am using cURL to make the request, the staff is using the RingCentral Desktop Application for Mac.For some info:I have successfully done API calls like sms, fax etc.When I run the RingOut endpoint I just get "in progress" but the RingCentral application does not open up and process the Call.Any help is much appreciated.

I need to know when a call coming to my cell is from ring central/my business. How do I set it up so it shows that it is a business call being forwarded?

Currently have one last call requirement that I must not be understanding. The status and review says that I have not completed "account/active-calls" call requirements, but I got a list of active calls 6 times and even made API calls to drop those calls using the telephonySessionId returned from the active-calls API call to pass the Call Control requirements.These are the 2 calls I'm making, this of course is just the copied Python scripts off the API references page - it does not have the information I'm using to make the calls for obvious reasons:# PATH PARAMETERS accountId = '<ENTER VALUE>' # OPTIONAL QUERY PARAMETERS queryParams = { #'direction': [ 'Inbound', 'Outbound' ], #'view': 'Simple', #'type': [ &

Primarily in our office, all users are on desk phones. However a few employees are in and out of the office enough, that they have both a desk phone and a softphone (via the app on their smart phone). That way they can answer on either device, the desk phone when they are in the office and the app when they are out of the office.While this is very convenient it does lead to some frustrations and usability issues. If a call is picked up on the softphone, it shows up as a missed call on the desk phone and visa versa. Also, if an employee is on a call on the softphone, the desk phone doesn't show up as busy and calls still come through on it.Is there any way to link or sync the softphone to the desk phone? Ideally, we want a call to only show up as missed if the employee doesnt pick it up on either device. Also, if an employee is on a call on either device they should be considered busy on all devices. Anyone else run into this issue and know if there is any way to ad

Hi, my client has a IVR with Ringcentral and then we have subscriptions made for the webhooks. Do you know if there is a way to know which calls are being made by the IVR to the call queues? I can't get the information and I need it to send SMS when the call is dropped. Thanks

The message can't be sent out successfully, here is the notification,what's the problems?

i bought s new comp and need to move ring over to the new computer

Has anyone had issues with Scheduler?I installed it a week or two ago via the On Premises install and it would show up under the Outlook 2016 Ribbon when I click New Appointments. This week it is greyed out so I removed it. After re-adding now it only shows up when I create a New Email and only if I click the blue Add-Ins icon on the ribbon. One machine I am unable to Sign In as the Sign In button in the right nav doesn't do anything. A second machine I can sign in but I only get the options within the right navigation box, I don't get any time or date options within my email. If I do the same process in the portal (again On Premises; ex; mail.company.com/owa) I can sign in, I get the options in the right nav and in my email body I can schedule times and dates.

Wondering if the API will allow us to retrieve GLIP messages posted one year back or more, or is it limited to the last 90 days.Thanks!

Having issues with my RC sms text messages going thru to ATT customers. All others work fine. I can send photos to ATT customers but not SMS text messages. I get message send failure. Going on for over a week now.

Hello, how do I set up a pin code to access voicemail on the desktop phone (Polycom VVX 300)? I am an Admin User. Thank you. April :)

We are doing a login : platform.login({ username: process.env.RINGCENTRAL_USERNAME, password

I have a user with multiple desks and that will be performing different functions at each desk. At one desk he will be included in a few different call queues, at another he will only be included in one.Is it possible for me to set him up with multiple phones and accomplish this behavior while only having one internal extension for everyone to call?

Where in the online admin portal web page does admin can change the presence status of a user extension?It seems nowhere you can change it

We have situations where someone needs to find someone in a specific department or based on their job title. In the Ring Central desktop app, when you go to Contacts --> All Contacts, you're only able to search and filter by name. We have loaded locations, job titles and department information into the system but it isn't something that we can use to help find people in the organization. It would be great if that feature could be added in to make it easier to find people without knowing their names.

My company using Ring Central messaging all day long, which is great, however it would be really nice if folx could flag a message they're posting in Glip to be urgent/important. Ideally, that would make the icon in the tray flash or pop-up and trigger an automatic email if the message isn't responded to within a minute or so. I know this is a feature you can do with Teams and we're struggling to make the case for using RC instead of teams. This would go a long way for our users adopting the tool.

My client uses RC as my company does. We make on-hold programs, MOH. My client says only the first 30 seconds of the message is being heard. a) can that be true? and b) how do I change that? I'd like to know the limit, preferably to be whatever the MOH program length happens to be.

Hi all, I have attempted to discuss this with RingCentral support but haven't gotten very far. I have a PolyCom SoundStation IP 6000 that seems to be stuck in a boot loop due to the RC software on the phone. I have read from another post that the firmware version 4.0.9.1191 should resolve this, but my phone is already running that version. This phone has been working perfectly fine for quite some time but has now had this issue for a little over a month. Issue:1) Phone system boots and loads up the main screen2) After 20-40 seconds the phone will shutdown and reboot and go through the loading process again3) This continues for as long as the phone is powered onI have heard this is due to phones being purchased from a third party and not directly through RC. With phones being 1/2 the cost or better elsewhere, is this RC's way of forcing customers to buy through them?

Has anyone else experienced issues with delayed audio or choppy calls when a call has been transferred to your extension? We have had this issue with RC since the very beginning. We have been with them about a year now. I have reached out to support many times regarding this, but typically get told there is nothing they can do or that it is being escalated. I have never heard back from the escalation team. If you have experienced this issue, can you please let me know if there is anything that you have done to help with this situation? We have tried switching out handsets, uninstalling and reinstalling apps, and even had our internet company come out to check our lines. We have well over the recommended internet speed needed to support VoIP. Nothing has seemed to help.

Can a limited extension be a member of a call queue?My specific situation involves a medical practice with two physical desktop phones at the front desk. There can be any of 4 people sitting there. All four people have RC extensions assigned to them by name, so that they can use messaging and the mobile phone app. If the two physical desktop phones are assigned to limited extensions (because those are cheaper), can those limited extensions be members of the "Front Desk" call queue? There can be several personnel changes throughout the day so I don't want to be constantly swapping desk phones to different users.Thanks,

I would like to be able to report on P2P messaging from the Admin portal inside Ring Central. I guess think of it like a Call Log Report but for SMS. I would also like to get information from the SMS provider as far as delivery rates, agent quarantine, etc. Right now i am not aware of any of this type of information for SMS.

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