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I should think this would be a great option, especially for users on a limited budget.

Hi.So, I already have the integration working on production in the company's service I work on. It's generally working smoothly. I'm using the "/restapi/v1.0/account/~/telephony/sessions" webhook subscription.Nonetheless, I've just spotted a curious case where none of the events' payloads of the same call (they are 5 in total) has the `extensionId` inside the "parties" fragment of the payload, so I can't properly tell what's the call direction (among other things) and that is messing up with our call event processing logic.Any idea on what to do or how to handle this case?

Post phone call survey: A post phone call survey is something very coming. Unfortunately, this feature is not available on Rink Central (Only for the Contact Center) After an agent handles a telephone call, I would like the call to be transferred to a third party application (Phone number) where the color will have the option of participating in a satisfaction survey. Is there a possibility of making this happen, or any alternative?

For those of us behind a firewall that checks certificate validity, the site success.ringcentral.com has an error, which makes it inaccessible. Please fix this.I want to submit a ticket regarding an RC Yealink that's giving choppy audio under certain circumstances, and under those circumstances the RC iPhone app does not suffer the problem. I captured a PCAP on the firewall and all the stats appear to be perfect, but you can clearly hear choppy audio -- starting with the second ring -- and this only occurs with a Yealink, not the iPhone app. It also appears that RTP down is not encrypted (I can listen to it in Wireshark's RTP playback) but RTP up is encrypted (It appears empty in Wireshark's RTP playback).

Does anyone know if its possible to use the SMS API to send off a text to a customer after their call is missed? I've recently come across this feature from other VoIP providers and would really like to leverage it. We frequently get spammed called by customers while we are helping other customers and this would allow us to address those people simultaneously. My vision is we miss their call and the SMS gets sent to them and is then visible in the RingCentral app where we can text back and forth to resolution.

Somewhere in December or January my rate doubled. I don't know why, I am not even using the number right now due to COVID. I can't get an explanation from support and they won't issue a credit. I am being billed for a "land line" number I was never billed for before.

Our Company has the Company Name set as the Caller ID under Company info in RingCentral. But even with that one of the members of the Sales team still has there Caller ID show up as UNKNOWN CALLER or as another member of the team when it should just be the company name. This only happens on their Landline phone but not anything else. We have gone into the setting Outbound Calls/Faxes to change the specific Caller ID and it works afterwards temporarily. Then the next day it has changed back to the same problem. Any ideas for a permeant change? Is there something else that could effect it not being permeant like deleting cookies?

I'm using Windows 10 and MS Edge or Chrome for my browsers and the App shows updated 6-28-21. If I create tasks on my desktop they don't show in the phone app but tasks created in my phone app do show up in the desktop. We are new to RingCentral but my guess is that it should be syncing bilaterally.

Hello!We have been using Ring Central for disaster response for a few months we provide 24/7 services. Our current architecture is not functioning as we would like. Currently we have one account and one phone number for 7 people. It goes through the ring central app installed on both phones and computers. We get unreliable calling behavior (calls only ringing 2 or 3 times when our settings are set to 12 rings) not all team members getting the alert on their phone. What I have gathered from support is that this is not what the service was intended to do.What are our requirements?Each team member needs the following:Access to text messages from our main numberAccess to voicemails from our main numberSynced contacts across all accountsBe able to transfer calls between accounts100% reliability so that when our main number rings all other accounts ringMissing a call due to some kind of technical failure is completely unacceptable and causes us to miss out on huge opportunities and costs us

I am trying to port my number out and I keep getting stuck with the new provider sending me a message that says "Incorrect User Name"

Hello,Is it possible to have Ringcentral Automatically Forward all received voicemails as e-mail attachments to a designated e-mail address? I'm aware how to manually forward one voicemail to e-mail at a time, but i'm looking for a setting to automatically do this consistently....Thanks!

I am trying to get an expansion module for my Cisco cp 8861. According to ringcentral, only CP-BEKEM-3PCC (Old) works for this phone, but I cannot seem to find it as Cisco has discontinued this module. Anyone know where I can find it online?

Account type - USRecently, we have had some issues with call forwarding to TMobile and MetroPCS phone numbers.  Is anyone else experiencing this.  If we have a ring group to an employee's desk phone and cell phone and set the rings to 6, the cell phone with these providers hardly or never rings.  Not sure if this is a known issue or if there is any way around it.  10 users affected.

Is there a way to link everyone to the same Voicemail? I have a message only extension but is there a way to make it everyone's default Voicemail so they can just press the mail button and it is there? My boss does not want anyone to have their own mailbox

Would you please make text typed into Body of email-to-Fax messages render on first page of received faxes?This would be very convenient for RingCentral users who simply need to send a brief Fax message of a sentence or two, instead of having to open a Word Processor program, typing the message into that, name the file and save it, then attach that file to the email-to-fax @rcfax.com message.Some of RingCentral's competitors have been offering this useful feature for many years.When RingCentral Fax users type text into the emai-to-fax Subject line, that text appears on the first page of the fax.Please enhance this by also allowing whatever text is is typed into the Body of an email-to-fax message to also appear on the first page of the received fax.Thank you!

I'm trying to set up a IVR where say for example Press 1 for customer support.This then rings multiple users extensions OR rings one then the other, then.. and if no answer goes to a voice mail all those users can check. I see some close features here in RC but not this ability. For example if I set up a phone queue, the voice mails can only be seen by an admin and they have to long into an entirely different place etc. Is there a way to set up a virtual extension and have that consecutive or simul ring the extensions and then go to a voice mail all can check... and can an alert go out there is a voice mail?

Clean up queue line logs after getting back to missed calls from any Call Handling & Member

Would it be possible to have the option to turn on/off a beep or disconnection tone to let you know a call has dropped/ended?

Hi, Is it possible to automatically pause and resume the call recording based on an application or specific webpage being opened? Here is the scenario: Customer calls and wants to make a card payment over the phone. Instead of the agent having to manually pause and resume the recording, could this be done automatically when the payment gateway is opened and closed on the PC?

Hi! I used to use the feature to add polling questions to a scheduled meeting in advance quite frequently. I'm not seeing this functionality in the new app-based platform, even when logged in through a browser. Is this an available feature that I'm missing somewhere? Or will this be added back by chance? Thanks!

We added a second phone number to our existing account and I would like just this phone number to go directly to voice mail anytime someone calls it. How do I set this up?

Hello everyone,There is possible to create another customize column or database in the call log?Please enlighten me.

I have the desktop app and the mobile app on my iPhone XR. When I am sitting at my desk, I prefer to use my cell phone to answer calls, and they ring through the app just fine, but when I answer the call on my cell phone the audio defaults to the desktop computer app. How do I resolve this issue?

Is anyone aware of a way to limit user access to the desktop app. I have a manager that wants to prevent remote workers from leaving their desk and working from their mobile device. I cannot see a way to make this happen.We are using the Desktop RC Phone app and we still need some people to use the mobile app as needed, this is a group of people that should be working from their computer. I see no way to prevent them from installing the mobile app and signing in and fielding calls from wherever. I know that is generally what we want, but for this department it makes sense to limit their mobility.

Does anyone know of a way to either change the alert sounds or increase these? My agents are saying they are always missing emails due to these alerts being so short and quite!