Ask The Community

can you make the app announce the caller id of the customer calling so if i am wearing earbuds can the app announce the caller id

Is there a way to send an email notification to multiple email addresses?

Hi I am using my company Ring Central Account to test the API but every time I get Content: { "error" : "invalid_grant", "errors" : [ { "errorCode" : "OAU-140", "message" : "Invalid resource owner credentials" } ], "error_description" : "Invalid resource owner credentials"}I am using the correct username and password. I tried username with the account user name, my phone number, main company phone number but every time I get the same error.Do we need to 101 extension always or the extension number of the account of which we are using credentials.Thanks.

We used to have successful connection VIA glip / Asana. But now I can't even find it in the "Apps" section of Ring Central. Has this been discontinued?

Trying to find a master list of all possible filters when creating a webhook via the API. Can anyone point me in the right direction?"eventFilters": [ "/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/~/extension/~/message-store", "/restapi/v1.0/account/~/extension/~/presence/line", "/restapi/v1.0/account/~/extension" ]

we want to have our phones run over WiFi instead of on a hard wired LAN. Is that possible? Thanks

How can i change Fax Sender information on the header of the fax document such as 'From' and 'Fax' Number?

When I start a call and turn on video on my desktop app, the video freezes. The app has permissions to access camera so not sure what is causing this. Please help troubleshoot.

I need assistance with running the report of the State By agent in InContact, does someone know how to grab this data

Using the api I want to get a list of sms sent from our account. How do I do this?

We are new to RingCentral and was looking for some best practice guidance. On the sales side of our organization there is quite a bit of employee turnover. There are times when a licensed extension could be unused for weeks. Since the employees' DID's are provided to customers, when an employee leaves we do not want the calls to go unattended. I have implemented some work arounds but they seem a bit time consuming. Any ideas would be appreciated.Thank you

We're trying to integrate SMS: links in our internal web app to trigger the Windows desktop RC app to be able to send out a SMS. We can use tel: links for placing calls just fine, but when sms links are clicked, the RC app isn't one of the options Windows presents the user.We also tried the rcapp:// urls, but that doesn't open the correct RC app.Are standard SMS links supported, or is there another scheme for opening this specific app, or some other trick to get Windows to recognize and link sms links to the standard desktop app?

Relatively new to RingCentral. So my question is what are the possibilities of Ringcentral integration with Zoho crm?Any reference for that? Also, if RC softPhone is able to connect with zoho crm?

On both our main line and individual extensions, when someone leaves a voicemail it is taking about 40 minutes for the email to be sent.  We are using multiple email hosts (Gmail as well as a corporate email server) and all are experiencing the same delay, so the issue is definitely on the RingCentral side.  Is anyone else experiencing this?  We have requested support on this issue multiple times, but RingCentrlal continues to want to blame our side.  This delay is unacceptable and is costing us business.  Our stated return call times on a voicemail to our main number is 5 minutes and there is no way for us to meet that right now.

I cannot log into glip and the only way is to use incognito mode. this bug has been going on for quite a while but I hadn't had time to report it. The error I get in Chrome's web developer tools is:XMLHttpRequest cannot load https://aws01-g01-gsx45.glip.com/socket.io/?presence=&EIO=3&transport=polling&t=LsOxa8G. The value of the 'Access-Control-Allow-Origin' header in the response must not be the wildcard '*' when the request's credentials mode is 'include'. Origin 'https://app.glip.com' is therefore not allowed access. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.

We currently cannot view WHO deleted glip messages. The Message data export will allow me to see the message and to see that it was in fact deleted, but another column should be added for last activity user id. I think it would also be advisable to separate out the creator id into it's own column of data for faster results.

I purchased a non-ringcentral phone and set it up (awesome help from Mannix in the Philippines). However, how do I set the phone up to automatically call the voicemail service? I do not want to call my office number and hit the asterisk and do the password dance. Any help would be greatly appreciated.

I am using Yealink T48 handsets with extensions showing on the handset display as there are only 6 users.

I want to hire someone to help me

We are using Rigcentral App in our Application which is in Live now. As per the Client requirements for dashboard purpose we need callLogs.How to schedule a job in java for getting Ringcentral Call Logs to to schedule job hourly or Daily in Java without the Interaction of UI. So here we need access token for calling readCompanyCallLog (Company Level) api. How to handle this token in java side for calling api for running job as scheduled.This is our application Type and permissions.App Type - Web browser (Javascript)Access - All RingCentral customersAvailable Auth FlowsAuth Code(true)Implicit(true)Password(false)Refresh token(true)Please suggest as early as possible.

Please check my case number, and get back to me.Roberta519-837-3242

If a user has unconditional call forwarding turned on, if a user calls from a 4 digit ring central extension, the voicemail is left in the Ring Central voicemail box, not the voicemail box on the extension phone listed under unconditional forwarding.This is an issue for users who don't use app-based mobile phones (and don't use the Ring Central mobile app). Ex. If someone calls that user at their 10 digit number, the voicemail is left on their mobile devices voicemail provider. If someone calls the user at their 4 digit number, the voicemail is left on their Ring Central voicemail box. That means it's possible for the user to miss voicemails, as not all are left on their mobile phone's voicemail provider.Can Ring Central please fix the issue or rename "Unconditional forwarding" something else, as that is not actually accurate. Thanks for the help.

We were Connect First customers who came over to Ring Central Engage Voice when they acquired Connect First. We haven't been able to find out who our Account Manager is. We've been told a few different people by Support but have not been able to reach any of them. I've tried calling Support, open a case, calling Sales, leaving a message on Twitter, emailing folks who we were told was our Account Rep and we haven't been able to reach anyone. We just need to talk to our Account Owner about our account and options, etc. -- Figure i'd try this!

We have call queues setup and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. I assume this is the "Calling Waiting Beeps." Note: This is not the "Call is being recording beeps" because that option is turned off and these beeps only happen when a call is waiting in the queue.Our employees do not use physical phones. They either use the desktop or mobile app.Does anyone know how this can be turned off while still being able to utilize the queue? I had no luck with RC support. Spent over an 90 minutes chatting and setting up new extensions, removing call monitoring, removing and reinstalling the desktop and phone apps, etc. Just a whirlwind of let's try this to see if it works. Certainly there must be a way to have calls wait in a queue without the beeping. Please let there be; otherwise, what good are the que

A user received a call, added a call to consult with a peer. The peer disconnected and the user needed to transfer the caller. Transfer was not an option. The only thing the agent could do was "add" a call again and remain on the line so as not to disconnect the caller.