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HelloWe are trying to test the after hours (closed) flow of our phone setup but when we change the Company hours, Queues hours and even the Users hours, to a time earlier than the current time, the phone system is still in day time (open) mode.So how is one supposed to accomplished this? It's obvious, the Company hours do not take the highest precedent.This is extremely frustrating and time consuming and we cannot find documentation on this either.

Hello. I am using RC to teach a virtual class. I would like to set up some sub-chats so that small groups could chat amongst themselves without broadcasting that to the entire group.For example, I have a class of 16 and I want to subdivide them in to 4 groups of 4. Is it possible to create 4 groups for that purpose?Please let me know if you need further clarification.Thanks in advance!!!

Can I get my Canadian number, meant for conference calls, to be number referenced on my account for phone audio option for a scheduled meeting. Non profit group here consisting of 30 possible users on APP video+audio and with 20 additional meeting attendees on phone line only.

Hi, I'm getting a bit disenchanted with this system. I call in to the help desk , they promise to call back and if I'm lucky they call me back a few hours after they tell me they will - is ring central - can somebody tell me about scheduling conferences calls? I explained to the rep i can get it working with gmail but not our corporate exchange account- beginning to doubt my decision to go with ring central

I am fairly certain that I used to be able to do this. I want to be able to hyperlink to a Glip query / search. For example, I want to search all of my team's Glip messages on John Doe and link to that search in a CRM. How do I do this.

The instructions on how to add the RingCentral(RC) Outlook User Add-In is no longer available. Has the been a change on how to add RC Outlook Add-in for a user?https://support.ringcentral.com/article/deploying-ringcentral-scheduler-outlook-add-in-users-admin.html

I recently updated the RingCentral app on my Windows 10 desktop. Since the update, all lines (direct dial and main number) in the office (14 lines) ring on my phone. Also, if I answer a call on my Plantronics headset, I can not transfer calls to another extension. I have to put the call on hold, pick up the call from the handheld and then transfer. I am the person all calls funnel through when they dial the main number. This is a very irritating.

If an SMS has the "Delivered" status, does that mean that it for sure got to their phone? Or at that point, could it still be blocked by the carrier? I have an instance of someone not getting SMS while the status says "Delivered."

When looking at the Desktop soft phone app, I notice that only a small subset of SMS emoji characters are available to choose from. I've also noticed that both incoming as well as outgoing SMS which includes other emojis not listed in that menu (such as those generated by the iOS emoji keyboard) may or may not always come across thru RingCentral.Is there a list of supported emoji characters and the appropriate way to encode them for use via the REST API?

I am new to RingCentral and need help on how to test the RingCentral integration with the RingCentral dialer. Do I need to use the RingCentral dialer? Or can I call my RingCentral phone number from a regular phone to test the call?I have a RingCentral developer account, and I am trying to test my OAuth configuration and calls to receive the webhooks. I installed the RingCentral app on Mac and on login I get this message:Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.Can you please let me know what I am missing here and how I can debug/test my RingCentral integration?

I had a user set up an account on his own through the web instead of letting us create his account in the portal. Now his email address is already in use. How do I add this account in?

Is there someplace that you list the text shortcuts for the various emojis?For example, :point_up: in your text will be replaced with the "finger pointing up" emoji, and :+1: will be replace with the "thumbs up" emoji.Where is a list of these shortcuts? I don't want to have to click and scroll to find the emoji I want - I'd rather just type ":thumbsup:" or something (which used to work in the old client, BTW). But, I can't find the list of shortcuts!Additionally, there seems to be some conflicting code around entering emojis with shortcuts. It seems there are two ways - using the "word surrounded by colons", and using the "punctuation" method made popular on mobile devices.For example, I can enter a smiley face by typing ":)" or ":-)" in my text, which is common on mobile devices. Or, I can use the "RC way" of doing it by typing ":smile:".However, these two methods seem to battle with each other sometimes. For example, to enter a "face with tongue st

How do you text from your rc main line from email?

Hello,For Call & Handling > Custom Rules > , under condition, I can't grasp the difference and how to use Caller ID and Called Number. When I selected Caller ID, I typed in a name of an employee who have an extension, nothing pop up. When I click add, it have a string of 5 digits. If this identify the person, how does it know that person without their last name?

Why my username displays twice on the upper left side of the home screen of my Polycom vvx311?

hello, we are working with a 3rd party company that helps analyze call recordings. they require that we provide these recordings in Stereo format. currently our calls are recorded in Mono. per this link, it states that we can manually enable Stereo call recordings. please help. thank youhttps://community.ringcentral.com/questions/ask.html

Our reps call campaign members using RC click to dial but the activities do not get logged under the campaign.

Is there a way to use one large display in Meetings Rooms to display shared screen / speaker view and Gallery at the same time?

Can anyone help me understand the different usage of the Paradigm "Contact Start" and "True to Interval" as it applies to figuring out how many emails come in on any specific day? I pull the skill performance with Contact start and get 232 queued for one email skill. When I pull it with True to Interval I get 525 queued for that same skill.

Hi all,We're all looking to build a simple web app to accompany our RingCentral account (with 5 lines). Ideally, we'd like the API to be able to authenticate with RingCentral behind the scenes and automatically choose an available 'line' to ring out on so that the user doesn't have to directly authenticate with RingCentral (only our own system) and not worry about which line they're ringing out on. Our own system can handle line limits, etc.Is this possible with the RingCentral API (and ideally JavaScript) implementations or does the end user have to sign in directly with RingCentral credentials?Thanks in advance,Ben

I'm in a team of support members who receive incoming calls regularly. Since yesterday morning I have been experiencing an issue where an incoming call instantly fails and is counted as missed. I didn't look into it further because I ended up doing outgoing calls for the rest of the day and got too busy to think of it again.I figured the issue would have been resolved with a restart to my PC, but I see that isn't the case.I am interfacing with Ring Central through a page I had open in Firefox. I tried Chrome, but the situation got even stranger because queue calls wouldn't even be sent to me, even though I was in the queue.I've logged out and back into Ring Central, both on the Windows app I have installed, as well as the plugin on our ticket website. I'm not sure where to start troubleshooting this issue.Here is an image of what my incoming calls are doing:

Add topics to a TEAM. Each TEAM will have multiple TOPICs. Allow replies to the TOPIC. make the topics searchable only within the TEAM. Allow subjects via #

right now my reps can only see one day at a time in My Zone. They would like to see a Weekly view as well

Hello,I would like to have Zapier connect a Facebook Ads Lead to RingCentral and Create a Webinar Registrant.The meetings and webinar functions of RingCentral are fully powered by Zoom, essentially RingCentral meetings and webinars ARE Zoom meetings and webinars with different branding.It is completely possible to have a Facebook Ads Lead zapier to ZOOM and Create Webinar Registrant.My colleagues do this all the time, see this Video.Running A Buyer and Seller Seminarhttps://youtu.be/QmnwkqtZszE?t=2358See the photo attached below.So How can we do the same with RingCentral meetings and webinars???This is a VERY use

Would like to view the xls spreadsheet to see all of the fields needed to populateThanks in Advance!