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We are trying to integrate our meeting rooms with Ring Central and Synergy Sky conferencing systems. The integrators would like to know how to configure the invitation being sent to the Exchange Meeting Room Resource so that the meeting room can start/host the meeting when there is a password on the meeting.In particular, they'd like to know the format they need to send for SIP and also the format they'd need to end to meeting room resource itself.Any assistance is appreciated. Thank you.

The instructions on how to add the RingCentral(RC) Outlook User Add-In is no longer available. Has the been a change on how to add RC Outlook Add-in for a user?https://support.ringcentral.com/article/deploying-ringcentral-scheduler-outlook-add-in-users-admin.html

When will switch device be available in RingCentral app for PC?

Our corporate contact list has extension numbers, some are 4 digit and some 8 digit. There is no column in the CSV file for extension numbers. When I try to use the other phone numbers such as business or home with a 4 digit, the formatting is wrong. Can this be set up for a column in the CSV file?

I am migrating from AT&T Collaborate to Office@Hand. I have an analog conference phone and a fax line going to my Kyocera MFD. Both were tied to a single obi302, one on each analog port. How can I recreate the same situation under RingCentral. It is only allowing me to assign the single device to one number at a time. I don't want to have to spend $$$ for another conference phone.

We are trying to integrate our meeting rooms with Ring Central and Synergy Sky conferencing systems. The integrators would like to know how to configure the invitation being sent to the Exchange Meeting Room Resource so that the meeting room can start/host the meeting when there is a password on the meeting.In particular, they'd like to know the format they need to send for SIP and also the format they'd need to end to meeting room resource itself.Any assistance is appreciated. Thank you.

Hello,One of my user's has an odd problem. Let's short cut this by saying that I've reproduced the same issue on multiple computers in multiple locations with multiple web browsers. This issue only happens with one user. Others are not affected.Here's what happens:1. Login to app.ringcentral.com2. Click Messages on the left.3. Browser freezes and tab consumes memory until the browser crashes or you force close.I suspect what's happening is that his Messages has a bunch of users that are no longer with the organization. Also, I notice there are two "Law Clerk" users listed on the left. The bottom one is always selected and the browser freezes before I can do anything else. If I stay out of Messages, everything works fine.Here are my questions:1. Is there a way to clear out the profile for the web apps, at least so that the default conversation is not this poten

Hello. We have an IVR setup with 5 menu selections. When option 3 is selected (for example) we want to play massage a recorded message for those callers and then transfer the call where it needs to go, in our case a call queue.Is this possible to do and if so, is possible to do without incurring an additional monthly fee?Thanks

It seems that users have been requesting differentiating ring tones since 2015. It is still not available. What is the progress on this feature?

Hi there,We have built a small app to integrate into our system with RingCentral. The app is in Production Status: Active. But only the 2 developers have access to the app.When we created the app, the permissions were set to 'Only members of my organization/company'.How do we have the other team members access this app?This app will allow the users to send/receive SMS from our portal as if they were using their mobile app on the phone.But how do I give them access to the app?I need to to get their 'accountId' and 'extensionId' so each one can use the app for their SMS. Been looking for this forever but can't seem to find the answer.Thanks!

There seems to be an issue with your sandbox API.I am getting for almost any request a "504 Gateway Time-out".Only a few request are being processed.Please check.Thanks.

Just wondering if there are most plans to add additional headsets as compatible in terms of "remote answering" - aka able to use the buttons/functions of the headset to answer/disconnect calls, hold, mute, etc. Not every small business can afford the headsets that are currently compatible with this feature and may want to use what they have on hand. They do connect to the RC app...but the ability to answer/hang up without doing it on the app kind of defeats the purpose of the mobility of the headset.Thank you!

I have been waiting one week for app approval. We are a medical business integrating this with our call center to be better able to support patients during COVID. Thanks.

Rings once and then goes to engaged signal

Hello, We are using a Polycom ATA connected to a MFP, we can fax from the MFP to a RC end-user, as well as to a traditional fax machine. Our ATA is configured on a limited license. When faxing to this ATA from either RC end-user or a traditional fax machine the MFP never receives incoming fax…receive confirmation that fax has been sent from sending device. When direct number is dialed, we can hear the fax tone. When a POTS line is connected to MFP works fine…All thoughts welcome, Thanks in advance!!

How do you configure different caller Id for Multi Site and Multi Department all need different outbound caller Id

Hello...I am a nurse for the EMERGENCY line for Poison Control There are 4 of us working today. For the past several days, RC has not been functioning properly. The calls come in, ring x 2 and drop off if not picked up on the second ring....please help.

Since Monday, I have been unable to dial out to certain countries (Germany) from my Ringcentral phone. Is anyone else having this issue? This has been escalated in their tech support (Level 2), but still no progress. They said this is a problem with agreements with certain countries' phone companies.I have already checked and reset all of the admin settings for international calling permissions, so that didn't seem to help.Thanks for your input.

I send a request last week but still says in review.It takes 6 days till today.How long does it take?

Calls not connecting in car when car is using phone as media sourceandroid Note 10, blue tooth to Ford F150, when truck is using audio source set to phone, the call will come through, and ring, but if I hit connect on either phone or car display the call drops.IF i have media source on the truck set to radio, the call will come in, and be displayed, but when I connect it comes through fine over truck blue tooth.

Is there a way to limit meeting participants? For instance, I only want a maximum of 20 participants in a particular meeting.

Korea call central agent getting delay on voice from Korea customers. Has any one had this issue.

I am the acct admin

When a file is shared...I click on it...it begins downloading then immediately says "paused." When clicking resume, it immediately goes back to pause. Is there something in my setting that is off? My co-workers do not have this issue and we all use Macs.

The soft phone rings and then hangs up before I can answer it.