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The Countdown Begins! Submit Your Questions for RingCentral Community AMA Webinar – 7 Days Left!

3 days ago

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8685 Questions

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chris-menardNew Participant

asked in RingEX: Phone, SMS, & Fax

Split calls on Softphone

I want to start a three-way call on the softphone, which I know how to do, but then I want to split the calls. I can't figure this out. Any suggestions? The RingCentral softphone page states you can do this. "

2231

5 years ago

Khanh2370286020New Participant

asked in Developer Platform, APIs, & Integrations

Remove cover page / header in Python

Hi TeamI would like to know how to remove the cover page and the header ( showing from and to ) in python. Any help will be appreciated.Here is the code im using to senddef send(self,file): # test.pdfbuilder = self.rcsdk.create_multipart_builder()builder.set_body({'to': [{'phoneNumber': '+18885xxxxx'}],'faxResolution': "High",# 'coverPageText': "This is a demo Fax page from Python"})attachment = (file, open(file,'rb').read(), 'application/pdf')builder.add(attachment)request = builder.request('/account/~/extension/~/fax')resp = self.platform.send_request(request)print ('Fax sent. Message status: ' + resp.json().messageStatus)

6792

5 years ago

james-braddNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

RingCentral Meetings on Mac: unable to allow remote control

Our user experience designers do remote product demo/interviews with stakeholders regarding design changes. Currently, we're asking them to do this through RingCentral meetings as Share Screen + Remote Control seems to work just fine on PC. They are all using mac's though and at least in High Sierra and Mojave this feature does not seem to work.We've verified they have enabled RingCentral Meetings to be able to control the device through Security -> Privacy in OSX. On Windows, I have an option in my client settings to "Enable the remote control of all applications" but that is not present in OSXFor clarity, the need is:Join a meeting as the hostShare screenAllow a participant to control the hosts screenI am aware of the "Remote Support" option built in to RC Meetings but that's the opposite of what we're trying to do, the participant needs to be able to control the hosts screen (as they are testing features and providing feedback).Is this just

3082

5 years ago

trevor1New Participant

asked in Admin Portal & Account Management

Does the unlimited plan come with unlimited users? (Faxing)

Like stated in the title. Does the unlimited plan come with unlimited use of FAX numbers? Or is it $40 monthly for only a couple numbers?

2371

5 years ago

myra-schnarrNew Participant

asked in RingEX: Phone, SMS, & Fax

transfer incoming calls

My calls have been programed to ring on my cell phone, now that I have my Polycom phone I want the calls to ring there and not my cell phone, how do I change this?

1381

5 years ago

james-braddNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

"Invalid Token" when joining meeting from Outlook link

In the last two weeks we've started seeing more and more "invalid token" errors when trying to join RingCentral meetings from links in Outlook. I apologize that I don't have a screenshot but has anyone else run into this?In Chrome it generally says "Invalid Token" and IE it seems to say "Frame Error". We run safelinks so I thought it was related to that but we've since bypassed safelinks for RingCentral links and it's still occurring.Has anyone else run into this? The IE frame error leads me to believe it could be related to the "mixed content" setting in IE (as Chrome inherits this setting from IE) but this isn't a feature we actively manage and we aren't seeing any changes with any other services.

4032

5 years ago

mlanie-tremblayNew Participant

asked in Developer Platform, APIs, & Integrations

Notification on mobile : how to?

Could someone could explain me how works notification on app? It should be straightforward function but it's not...I never received push notifications even if I activated under setting>team>each message.Anyway it's not exactly what I want. In web version, I set-up some team to receive each message, some to not. But whatever I never got notified. Neither with badge on the icon (even if activated for each non-read).ThanksMelanieVersion 6.1.1.003 Android

3112

5 years ago

amy-priceNew Participant

asked in RingEX: Phone, SMS, & Fax

Overflow calls based on defined time period?

Is there any way to only overflow calls to another queue during certain defined hours of the day?

871

5 years ago

kimberly-koehnNew Participant

asked in RingEX: Phone, SMS, & Fax

Text message email notification

Is the To reply using the RingCentral app. click here in the text message email notification actually to allow you to reply to the text message or is it designed just to take you to the RingCentral website to download the softphone app?

3342

5 years ago

David464166009New Participant

asked in Developer Platform, APIs, & Integrations

Could not load type 'RingCentral.SendFaxMessageRequest' from assembly 'RingCentral.Net

I have an existing, Windows console application, with Quartz.Net that operates as a scheduler. It targets .NET 4.6.2. It references a class library that targets .NET 4.6.2. I added the RingCentral NuGet package to the class library, with a job to send faxes. When I deployed it to the server, I gotCould not load file or assembly 'System.Runtime, Version=4.1.1.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)I added a binding redirect that pointed to the same version and it fixed that problem. RingCentral.Net.dll is deployed to the application directory. Then, I getCould not load type 'RingCentral.SendFaxMessageRequest' from assembly 'RingCentral.Net, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.If I add the RingCentral NuGet package to my console application, once again, I getCould not load file or ass

9177

5 years ago

Sridhar1698441021New Participant

asked in Developer Platform, APIs, & Integrations

How do I know the status of the send fax through API?

Is there any way to find the status of the send fax? I dont find any API for this. Can anyone help me?

1611

5 years ago

matt-tremblyNew Participant

asked in RingEX: Phone, SMS, & Fax

Call starts when connecting to car Bluetooth

Everyone in my organization is complaining of this issue. With the ring central mobile app on our cell phones, whenever our phones connect to our cars Bluetooth, a call starts on our bluetooth to no one. It shows our own name and number, but that's it. I've been unable to find anything here for other people having this issue. Is this a known issue and is there a fix for it?

7889

5 years ago

kwsNew Participant

asked in RingEX: Phone, SMS, & Fax

RingCentral Phone NOW requires mouse click to initiate call

I have a US account. Related case number is 08805264. I have had two chats and two phone conversations with RingCentral folks trying to resolve this. I have tried multiple versions of the app including 10.3.1 and 11.0.2, and perhaps others. Previously when using RingCentral phone on my PC running Windows 10, I could initiate a call by typing the phone number and then pressing enter twice. I did not need to move my hand to the mouse. Now, I cannot initiate the call without having to jump to the mouse and click. Functionality has been lost with the "upgrades". And even though I went back and downloaded an old version, I must still initiate with a mouse click. It seems like a small thing, but when you are making many phone calls each day, it is really troublesome. How can I get back that functionality?

1272

5 years ago

susan-powersNew Participant

asked in RingEX: Phone, SMS, & Fax

Phone calls to/from United States while traveling internationally

I'll be in Europe for a couple of weeks and want to make sure that I can make and receive calls to/from the United States and also text to/from the United States over wifi in the same manner that I do at home. Is that how it works?

13381

5 years ago

chuck-radcliffNew Participant

asked in RingEX: Phone, SMS, & Fax

Phones are cutting out frequently the past few days is anyone else having this issue

Phones are cutting out frequently the past few days is anyone else having this issue. We reset our modem, firewall , and switch, all our phones and it is still happening!!!

1531

5 years ago

Adarsh2525891036New Participant

asked in Developer Platform, APIs, & Integrations

Error : caller ID should be one of company direct numbers

Suddenly our RingOut API call stopped working.It is throwing error :"errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers", "errors" : [ { "errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers"We are using Direct numbers as caller id but it still showing this error message and not connecting the calls.

5611

5 years ago

chris-duquetteKnown Participant

asked in RingEX: Phone, SMS, & Fax

Company Wide Extension Contact List

It would be nice that once an extension is built and activated it would appear in every other users contacts tab, so messages and other info could be sent to people in house much easier without having to import lists from outside programs or having to add them into the personal contacts section since you can't forward messages to company contacts only to personal contact lists.

10682

5 years ago

Matt149559035New Participant

asked in Developer Platform, APIs, & Integrations

How to delegate extension user to have access to main number to be able to SMS API

Do you know how to delegate number an extension to have access to main number to send SMS from?

6631

5 years ago

timm1Participating Frequently

asked in RingEX: Team Messaging, Calendar, & Tasks

New @team feature no longer working on browser/desktop. Works fine on mobile.

Was getting into my @team groove, when I realized that I can no longer @metion my team on the browser/desktop app. I can only @mention my organization.The option to allow for @team messaging has also disappeared from 'Edit Team Details' menu.On mobile, it appears that I can @mention my team, but not the organization (which is fine, really).Anyone else experiencing this? Am I understanding things correctly?

1991

5 years ago

andrea-dereberryNew Participant

asked in RingEX: Phone, SMS, & Fax

I noticed Germany is no longer on the list for CONFERENCE CALLS. Are there plans of bring that number back? We need a number there !!!!

I noticed Germany is no longer on the list of numbers for CONFERENCE CALLS. Are there plans of bring that number back? We need a number there !!!!

2045

5 years ago

Matt149559035New Participant

asked in Developer Platform, APIs, & Integrations

How do we filter a list of phone numbers by which can send an SMS?

We have integrated SMS API with Zoho CRM and have an approved app in the app store: https://www.ringcentral.com/apps/zoho-crm-ringcentral-sms-texting-extensionIt works great, but we are seeing issues with certain accounts. We need to be able to filter out numbers that cannot send SMS. We used to filter for SMS Enabled type, but we were told other number can text also that have different types. This makes it very confusing as now we list all numbers even the ones can not text. As a result, customers are getting a number of error messages. We also not sure why some users can not text, they get the error:In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scopeCan you point me in the right direction? Our app is getting more popular, but we need to perfect it.

6691

5 years ago

gary-laceyNew Participant

asked in RingEX: Phone, SMS, & Fax

Does RingCentral support Panasonic KX-TPA60 cordless phones? Also, does RingCentral support Polycom desktop phones? Thanks very much

5972

5 years ago

Carly1529822019New Participant

asked in Developer Platform, APIs, & Integrations

How do I launch the RingCentral mobile app from my React-native app?

I am trying to integrate RingCentral within my react-native mobile application. What I'd like to do is have the ability for a user to tap on a phone number from within my app and have it open and call through the RingCentral mobile app. I believe this requires a redirect URI for the RC mobile app, but I am unable to find this.

17282

5 years ago

bjsvecKnown Participant

asked in RingEX: Phone, SMS, & Fax

mobile app dropping out occasionally?

I have been noticing for some time on almost every call through my mobile app (the new one) on WiFi that calls drop out for about 5 seconds at a time. I am pretty sure the other party still hears me, but I don't hear them and sometimes I hear the RingCentral progress tone that plays when an outbound call is trying to be established. This happens on my home and work and other Wifi networks so I don't think the issue is with the network. I also don't have this problem with other voip services I use or the desktop/glip app on my laptop.I have kept the app up to date and it happened on my iPhone 6s as well as my new XS.It is getting so bad I avoid using the mobile app for important calls. I am curious if anyone else is having this trouble.I think my next troubleshooting step is to use the old mobile app for a while to see if it shows the same problem or not. If it does not then feel like the issue is with the newer Glip mobile app itself.

10256

5 years ago

Super2553673036New Participant

asked in Developer Platform, APIs, & Integrations

Java SDK: RestClient Thread Safe?

I'm currently using a Singleton of the RestClient for all RingCentral requests. I did this after having issues instantiating and authentication a RestClient for each request:https://forums.developers.ringcentral.com/questions/7503/java-sdk-subscription-refresh-causing-401-error.htmlIs this an acceptable approach? If not, is there a recommended pattern to follow for server applications?

5440

5 years ago

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