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Hi, we have a set of users managing a Tech Support number while the usual reps are 'off'. We have rules set up for different members of the team to receive the calls at different periods through the day but if they cannot answer it goes to the personal voicemail of that person rather than the tech support one. Is there a way to ensure that anyone ringing in to the tech support number is always getting the tech support voicemail?

I've downloaded and installed the latest RingCentral app (version 20.2.31.176) for Windows 10. There doesn't seem to be an option, anywhere, where I can configure this app to start when I log in to Windows. RingCentral classic has this option.Can you please tell me where I can set this, or do I have to copy a shortcut of this into my 'startup' folder in my start menu?

If a company wants to adopt Salesforce to optimize business flows its critical to think over many points to receive positive end-product. Once an CEO chose to adopt it it would be beneficial to to create the strategy and divide the course of work into smaller tasks Lets have a look at the tricks which will make the process smoother.Set up the end goal. This will contribute to the right strategy and act accordingly. A business owner cannot take care of all the nuances so the executives should realize the cases where Salesforce may help.Optimize the expenses. Choose how many users may call for the Salesforce accounts as this influences the final price. In most cases logins need to be provided for just specialists who interact with the clients information. Choose the correct Salesforce product, as well as the add-ons to make sure that you get what you need. Besides that, estimate the efforts of required in the process.Recruit professionals. Selecting qualified Sale

How can be user's time zone be changed or modified by API. Any way to access the time zone?

any api in Ringcentral there which can be used to send emails along with text messages using smtp protocols

Will the softphone or desktop app work in Remote desktop situation?

I set up a WebHook and that is working fine, and I set up a Renewal Event Filter when creating the subscription./restapi/v1.0/subscription/~?threshold=15&interval=5I receive the first webhook call with this as the event, but I dont understand what the documentation means about a Put to the webhook endpointI can of course call Renew the normal way but that doesnt seem to cause subsequent calls to the webhook with the expiration eventUpdate & Renew a WebhookTo update a webhook, make a PUT call to the webhook endpoint with the required event filters specified in the request body. Each PUT call, either sent with the event filters or with an empty body, automatically renews the subscription, updating its expiration time.The renew a webhook, you can also make a POST call to the subscription renew endpoint.

RecordingID not coming for some calls in the CallLog API's and embedded widget app as well.Embedded widget - window.phone.callshistory object - RecordingID for some calls not coming.

I build software for a busy medical clinic, using the development IDE Lazarus, and the Free Pascal language, on a Microsoft Windows 10 and Microsoft Windows Server 2016 platform.Our Medical Office Assistants have to dial anywhere from 100 to 600 phone numbers per day each, depending upon the COVID situation. You can imagine the carpel tunnel pain they are going through.I want to build into my existing app, a button they can click, do dial the RingCentral VIOP phone on their desk, so they don't have to. I imagine they wd: 1) Pick up the hand set 2) Click a button in my app 3) Confirm the phone they are sitting at (once, for first use) 4) Click a button which dials the patient's phone number.How do I get started? I need to be told which components to use, and I need the code snippets.. or even a functioning example app wd be excellent.

When hosting a meeting, whenever an attendee using Chrome tries to join using "Join from my Browser," they only see a black screen. There are no options for the host or user to work around this. It's seemed to only be impacted by the latest upgrade. Currently running version 20.2(8530.0618).

I recorded my webinar and have a record of the chat, but need records for the Q&A. How do I access this?

We use Jenkins as one of our DevOps tools in our dev, staging and production environment where we automated the application build.We were wondering if Ringcentral can be integrated with Jenkins for notification on builds and if there is any possibility we can use it.

I need to steam meeting to comply with public meeting requirements.

1. AUS?2. Tried logging in to open a case but it kept asking for a salesforce account login? Even after logging in with my ringcentral account.3. My desktop ringcentral chat app seemed to stop working. That is, it no longer opens when I double click on it. I'd thought I'd uninstall and reinstall but the following keeps popping up to which I cannot find the files on my drive. (nor can my search function seem to find it).4. I've tried going to 'add or remove programs' from system settings option but that couldn't find the program as well?So I am unsure where it is or even if it's installed or not.

Frankly, the various apps all have the same name and make no sense to me. I just need an app where I can send and receive texts from clients -- not an internal team! Currently the texts I receive come in with only a phone # id and I cannot revise the profile to add a name. I have no idea who is texting me and it is only by going back and reading the history that it becomes apparent. It's no way to run my business. What am I missing?PS - my app says RingCentral

I can't log in to my RingCentral account

I downloaded the desktop app (Version: 20.2.31.176 Web, 20.2.30.1656 Windows) but I don't see where I can create a new fax cover page or edit an existing fax cover page.

In my multi-level IVR I cannot figure out how to add an outside toll-free number to the list so I can forward calls to that number when the user presses a certain extension

I am wondering if a fax is failed to deliver from the api call or remain undelivered for some reasons, what is the correct way of detecting a failed fax.Where will I find the details of those fax sent

Trying to develop a web based app in php, and trying to use php sdk.Want to create the application and integrate with RC app working at background so that it can send fax using the Api of rc.Any demo available to refer web based fax application?

What are the option that we can send a SMS text to an email address. Is there any API or configuration from Admin side needed? Also email notification for getting sms?

I want to develop application in java where it can add new contact in address book with all it's related details. I need a backend RC api to do that task for me and will be called from my application.What is the most relevant RC api to do that?

Hi,I came across this article here regarding high-volume SMS best-practices from RingCentral and had a few questions about a utility that is linked in this article: https://medium.com/ringcentral-developers/best-practices-to-send-large-volume-of-sms-d634da3e8a25Here is the utility that I am referring to:https://www.ringcentral.com/apps/toll-free-sms-appThe article suggests using the utility to send high volume SMS from a RingCentral TF number. My question is what limits are associated with this app? For example, if I uploaded a list of 1000 phone numbers and sent a message through this utility, would I not be charged the normal $.007 cost and would the 40 messa

I need to have a conference and would like to see all my participants. Is there a limit to the number of participants I can see?

Authorization code flow mode (Embedded widget app) - whether the token refreshes for every Ring central API call or will it refresh only after its expiry in 7 days.Inorder to enable the same in the Embedded widget app. Is it enough to include the secretkey in env.default file or only in the Iframe render script. Please clarify