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Hi, See we send SMS Person A and person A Reply on it. now i need that replayed SMS on it.We send SMS using API successfully.but i need reply sms .Which api is used for received or get SMS?

I have been connecting to my workplace glip account without issue for just over a year. But the past few days/weeks, I've been having increasing problems connecting. for the past year or so I've been able to connect from any device without issue, but in the past week or two I haven't been able to connect through Chrome. I don't log in terribly often so I switched to Microsoft Edge which worked for a while but no longer. Not I have to use Internet Explorer or the Android app.The problem is I get an error reading: "Your connection to RingCentral Office services has been lost. To restore access, please sign in again." (Screenshot below)My company workspace is titled "Bedford Research Foundation" and my email address is john@bedfordresearch.orgThanks!

i have deleted all messages and red light still flashing on my polycom. I unplug and it clears until i get another message then it stays on again...unplugging is only way to clear?

Hello,We have implemented an implicit grant flow in our login authorization flow. However we have come across a problem when trying to logout. (We assume this is also the problem at other platform(). functions). For that function we use the following code:function logout() {     rcsdk.platform().logout()         .then(function (res) {             _isLoggedIn = false;             console.log('rcClient logged out');             rcWebPhone.userAgent.unregister();             var onLogout = handlers["onLogout"];             onLogout();             loginstatus();             subscriptionCache.resetSubscription();         })         .catch(function (res) {             console.log('An error occurred while logging out rcClient');         }); }The catch catches an error with the following message: "Failed to execute 'fetch' on 'Window': Cannot construct a Request with a Request object that has alread

Je suis une nouvelle cliente depuis 1 mois. Tout fonctionne super bien j'ai eu un super service de la part de mon reprsentant et de la part du soutien technique, etc. Auparavant. J'avais besoin de 3 lignes tlphoniques virtuelles (que j'avais dj achet un autre client prcdent) et que je suis en vente, je voulais que mes clients puissent maintenant changer de choix. directement au service de la clientle pour que je travaille et que 2 devienne directement moi et pour les nouveaux futurs clients a dj t affaire avec moi. il m'a fait un prix 765 $ tx incl. pour l'anne que j'ai acquitt avec ma carte de crdit d ' un seul coup. Puis 1 mois plus tard j'ai reu une facture de 45 $ ?? I am a dclar to a one time to a decay to a decay. Finalement sur moi, un nouveau contrat d'un an sur moi charge un extra de 340 $. et 2 jours plus tard je reois encore une autre facture de 75 $. On m'a expliqu les 2 factures mais je ne les comprends toujours pas vraiment. J&#3

I want to add the App for get Call details in my magento 1.7.2 site. I want to add this functionality in admin panel. admin has dynamic url in customer module. then how to i add OAuth Redirect URI.

Create Extensions that have no real Extension Number associated?I need to create about 10K user extension entries to be used in the Corporate Directory but these users have external NON-RingCentral phone numbers.How do I create these extensions? When trying to create one using the "Try It Now" API testing I get the following error:"Invalid user type [VirtualUser] for current account service plan."

I ordered an upgrade that should have only been about $260. RingCentral charged me $480 and sneakily issued an account credit. My account doesn't renew until June 2020 and also I don't want an account credit. I want a refund for the amount they took without my permission. If they review their "recorded" call they can find that the representative told me I would only be charged about $250. Now, I am getting the run around and am now just angry and ready to switch companies.Also, 3 phones were at $420 and two at $168; my annual bill was for $2160. That means their taxes and services amounted to about 35% of the costs. Does that sound reasonable because it sounds like usury to me.

Here is the scenario.... I have 5 Customer Service Reps with desktop phones. All 5 are on the phone with customers. 5 more customers call while the 5 are on calls...None of the 5 Customer Service Reps know that there is another incoming call to answer.Customer lets phone ring for 30 seconds and hangs up and calls a competitor.If the 5 Customer Service Reps saw another incoming call, they should be able to put their current call on hold and answer the other call.How can I resolve this issue other than hiring more Customer Service Reps or adding a 2nd desktop phone to every Customer Service Rep???

I am using rc Fax api for transmitting fax. Fax are send but not received on other end.How can I get to know if fax was delivered or failed?What are the way I can check the fax delivery state?

I want to use rc create sms Api to send sms to external people like customer and client.So far the Api is able to send sms to the number with the organisation.Can I send to any external number in local or any personal number of individual?

I am trying to call Api Get Message List from my Java class:/restapi/v1.0/account/accountId/extension/extensionId/message-storebut getting "Method not allowed" exception with http 405Can someone say what is the issue? Cannot figure it out

I want to send sms messages from Api where there will be multiple lines.And each lines will be a new line.eg:Hi This is to inform that your payment is completed successful You can now use your service.Now how can I put new line at each line?

I want to send sms messages from rc Api and want to send a long text message.Is there any restriction in the size of the text message I can send?

Does anyone have recommendations for VPNs that play nicely with Ring Central (both calling and meetings) on computers and mobile devices?

I can see there is default numbers provided in sandbox environment we can use to send sms messages.How can we add additional phone number to an extension? Is to possible to add more numbers?

Is cover page for Fax in rc mandatory?I can see this link where in rc Phone for Desktop application we can remove cover page:https://support.ringcentral.com/s/article/Fax-Create-a-Custom-Fax-Cover-Page-RingCentral-Phone?language=en_USBy default a blank page is getting send and I want to remove that

Endpoint: https://platform.ringcentral.com/restapi/oauth/tokenWhen I call this endpoint, I get the following error:{ "error": "invalid_client", "error_description": "Invalid client: {{my_client_id}}", "errors": [ { "errorCode": "OAU-153", "message": "Invalid client: {{my_client_id}}", "parameters": [ { "parameterName": "client_id", "parameterValue": "{{my_client_id}}" } ] } ] }When I switch back to using the sandbox environment endpoint (https://platform.devtest.ringcentral.com/restapi/oauth/token) everything works perfectly.I know I have different credentials for both the production and sandbox environments.I took my Client ID & Client Secret for my Production Environment and base64 encoded them in the format {{client_id

Hello,Now i can get the incoming number using webhook, and I want to make optional forwarding call.If the incoming number is 1111, then it will make forward call,If the incoming number is 2222, then don't forward and disconnect.It must be dynamic and programmatic.(Prefer to use Node.js).So it means, specific people can contact me.Please provide me any sample code or guide.Thanks in advance.

1. Account type (U.S., Canada, UK, AT&T, Telus, BT)a. US2. A brief description of the businessa. Pharmaceutical billing3. A high level description of the product or feature being requesteda. Ability to view all current calls in a queue/ ability to intercept calls in the queue.4. A typical use case scenario explaining how your business would use the featurea. A supervisor working a delicate case is waiting for a call back from a customer/vendor.b. Supervisor is able to see all calls waiting in the queue AND the calls from the queue that are currently connected to agents in the queue.c. Supervisor sees the customer/vendor in the list of waiting calls in the queue and can intercept the call.5. Benefit of such featurea. Customer/vendor doesnt have to wait through normal hold times, then hold time to speak with supervisor when they are available.6. Number of Users and/or Digital Lines

How are we supposed to hire new employees when there are no numbers for our area code? San Francisco (415) has no available numbers! We need phones for our new employees. What can we do to get a phone number ASAP, as we have a new employee hitting the ground in seven days?

Hi,We are evaluating ringCentral apis and our team started testing these. Can someone point me out what is the actual delivery time it takes to send a fax using ringCentral fax api?We often get delay (45 mins to an hour sometimes) in receiving fax on other end which cause issues.What can be the issue? If this happens then there can be some issues with fax api ringCentral offers. Is that the case?

I have one user that uses "transfer now" from the IOS RC app and it will not ring on the recipient's phone, only go to voicemail. Is this a setting for her user account? Nobody else is having this issue currently. This happens to every end user she tries to transfer to so I believe it is a setting in her account not the recipients.

We are having an issue with accepting calls that are forwarded to a mobile number. Basically our workflow goes like this: Someone calls our number and they choose 1 for English. That calls 2 numbers on a rotating basis. For some of our receptionists they are unable to connect the call by pressing 1 when prompted. This only happens to a small subset of our people that the calls are forwarded to. After much troubleshooting we have narrowed down a potential cause. If we show the Incoming Caller ID, i.e. the number of the person calling, the receptionist will without fail be able to press 1 when their phone rings to accept the call. However, If we changed that to Called Number things start to go down hill. For some specific receptionist they will be unable to accept the call no matter how many times they press 1. In fact, sometimes the call just automatically disconnects. This odd behaviour also exhibits itself if you append a series of digits either before or after a phone number. We w

I am looking for the ability to broadcast a meeting and have one half of a display dedicated to the presenter/ speaker and the other half dedicated to a presentation. Is there any way to pull this off?