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evgeniya-chumachkovaNew Participant
posted in Developer Platform, APIs, & Integrations
You will notice your App has two statuses

Once you've registered your application at the RingCentral for Developers portal, you may notice that it has two statuses: Sandbox status and Production status.All applications are Active in Sandbox by default, which is sufficient for testing them in the RingCentral Sandbox environment. Before a production key is issued and approved for an app, it is considered Blocked in Production.In order to become Active in Production, you need to receive an active production app key. When your app is Active in Production, you are able to use your RingCentral integration with live RingCentral accounts.Sometimes your application can get Blocked on Production after being Active for a while, or (very inlikely) - Blocked on Sandbox. This may happen if an application shows some unexpected and suspicious behavior in the sandbox or production environments. The RingCentral Support staff tries to solve these issues with developers first, but in some urgent cases your application might get blocked. If th

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9 years ago
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ttParticipating Frequently
asked in Developer Platform, APIs, & Integrations
How do I handle access or authentication exceptions while the application is running?

To handle possible access or authentication exceptions that may occur while the application is running (after the user has successfully logged in), you can provide a handler for the accessViolation platform event.platform.on(platform.events.accessViolation, function(e){ // do something });A recommended way to handle access or authentication exceptions is to direct the user to the login page or UI. The login page may attempt to automatically re-authenticate the user using stored authentication data (see below).

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9 years ago
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ttParticipating Frequently
asked in Developer Platform, APIs, & Integrations
How to login to RingCentral?

To log in to RingCentral, get the Platform object and call its authorize method, providing valid username, extension, and password values. Enter your phone number in E.164 format for username. The + may be omitted.A Promise is returned, and you can use its then method to specify your continuation function, and its catch method to specify an error handling function.var platform = rcsdk.getPlatform();platform.authorize({ username: '+18001234567', // your phone number in E.164 format extension: '101', // leave blank if direct number is used password: 'yourpassword' }).then(function(ajax) { // your code here }).catch(function(e) { alert(e.message || 'Server cannot authorize user'); });

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9 years ago
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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
RingCentral Salesforce App HTTPS Configuration Guide

If you need help configuring the SalesForce app with HTTPS please read this knowledge base article.

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9 years ago
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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Welcome to the RingCentral for Developers platform

In order to get started using the RingCentral for Developers platform please follow the following steps:First access our Developer Portal and read our documentation and tutorials after logging in with your corporate RingCentral account which has been enabled for you.Familiarize yourself on how to use test accounts in the RingCentralSandbox through this tutorial including setting up your desktop phone todo testing. Also learn how to get started with OAuth 2.0 (see also How to Use Test Accounts in the RingCentral Sandbox, here.After you have digested our documentation, applicable JavaScript SDK, and various tutorials, please start developing your app on the RingCentral sandbox. You can request a sandbox on the developer portal under My Account, Sandbox Accounts. An email will be sent to your email address on record found in the My Account, Profile section.Should you require any technical assistance please visit the Support page where you can read FAQs and create a case. When doing so ple

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9 years ago
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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Python SDK

The SDKs package RingCentral APIs into easy-to-use libraries for each programming language.Often, you can handle all interaction with the RingCentral API using methods provided in the SDKs without ever needing to learn more about the lower level details of the API communication itself.Any communication between an external program and RingCentral is performed through one of our APIs. The APIs are agnostic to development platform and language, allowing you much more flexibility.RingCentral provides documentation for each API we offer. The documentation has details on each API call, including required fields and response details. For a complete list of the RingCentral APIs, visit here.For Python programmers here is our Python SDK

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9 years ago
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ttParticipating Frequently
asked in Developer Platform, APIs, & Integrations
How to get the status of the ongoing outbound call (polling)?

You may want to know the status of a call while it's in progress. Here is an example of how to do that:function update(next, delay) { if (!rcsdk.getRingoutHelper().isInProgress(ringout)) return; platform.apiCall(rcsdk.getRingoutHelper().loadRequest(prevRingoutData)) .then(function(ajax) { // also save ajax.data as, for example, prevRingoutData console.log(ajax.data); // updated status of ringout timeout = next(delay); // you can increase delay here }) .catch(handleError); } var timeout = rcsdk.getUtils().poll(update, 3000); // stay in RPS limits To stop polling: rcsdk.getUtils().stopPolling(timeout);

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9 years ago
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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Here is how you navigate through the API

We have provided an interactive API explorer (currently in BETA) on Github and you can very quickly learn how to authenticate using OAUTH, retrieve call logs, make or accept calls, and subscribe to notifications.Please visit the API Explorer, however you have to have proper credentials from RingCentral.If you have not received your credentials please read the Welcome to RingCentral for Developers article here.

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9 years ago
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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Here is how you can make an outgoing call through the API

The RingCentral API allows to initiate a 2-legged RingOut call programmatically.From the users perspective it will work in a similar way as the RingOut feature on the RingCentral Web Site (more details about RingOut feature can be found here).The API accepts the phone number where caller wants to pick the call, the called party number and optionally a caller ID. More details and examples can be found in the RingCentral API documentation

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9 years ago
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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
JavaScript SDK

The SDKs package RingCentral APIs into easy-to-use libraries for each programming language.Often, you can handle all interaction with the RingCentral API using methods provided in the SDKs without ever needing to learn more about the lower level details of the API communication itself.Any communication between an external program and RingCentral is performed through one of our APIs. The APIs are agnostic to development platform and language, allowing you much more flexibility.RingCentral provides documentation for each API we offer. The documentation has details on each API call, including required fields and response details. For a complete list of the RingCentral APIs, visit here.If you prefer to code in JavaScript we have an extensive SDK for you available.Its key benefits are:Automatically handles token lifecycle procedures in multi-tab environmentRe-issues non-authorized requestsDecrypts PUBNUB notification messagesParses multipart API responsesProvides a broad variety of helper f

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9 years ago
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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Here is what you have to do in order to set up your RingCentral Sandbox

Welcome to RingCentral for Developers! You can integrate with our platform within a very short time and see your app working with RingCentral. But first let's get you acquainted with setting up your own test environment.You have to initially login to the RingCentral Developer portal and create your sandbox account then a step-by-step tutorial is available for you to guide you through setting up yourtest accounts.It covers:Creating and configuring a sandbox test accountRunning API requests on sandboxConfiguring your RingCentral for Desktop ApplicationMigrating your application from sandbox to productionMore about your RingCentral Sandbox can be found here.

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9 years ago
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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Learn how to integrate with your CRM, HelpDesk or ERP application

If you are needing to integrate with your CRM system for instance to be able to use RingCentral communication services in order to receive or initiate calls, update your customer database and present relevant customer data about an incoming call to your employees, we have written just a tutorial that.Welcome to the RingCentral CTI Developer Tutorial. This tutorial uses the RingCentral JavaScript SDK.This extensive tutorial helps you understand how to docall management like monitoring incoming calls, performing Ringouts, and viewing call logs.For more information please read here.

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9 years ago

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