Is there a way to setup auto reply for text messages?

5 replies
6432 views

I saw this question was asked back in 2016 and someone said they would add it to future feature requests (or something like that) - Do we have an update and has this feature been added? It would be SUPER helpful for work, especially when we are out of office for the holidays (over half of our 20,000+ clients use text messaging instead of calls). Thanks so much!

ByrneReeseAnswer

Product Manager

The tool you are looking for is [RingCentral Automator][1]. [1]: https://automator.labs.ringcentral.com/

A

Anirban2396911020

The First Step

It is still not implemented. However a feature request is open here Please vote for the feature request

PhongVu

Community Manager

@Brittany Crosby

I am pleased to let you know that the RingCentral Labs team just published an Auto-Reply SMS add-in for the RC app. Just in case you still need the feature, Install, setup and enjoy auto-reply for missed calls, voicemail or SMS.

tbrown

New Participant

Great add-in…thank you. Though for our main RC company number (local and toll free) the auto reply defaults to the local and does not work on the toll free. Since these numbers are on the same extension when manually texting we have to choose the toll free line which works there…which maybe causing an issue with the add-in. Anyway to resolve as we really want auto reply on the toll free line….programing the add-in to select between local and toll free. Thanks.

A

agick

New Participant

I tried going to the links to add the add-in, but it say it has been removed.

ByrneReeseAnswer

Product Manager

The tool you are looking for is [RingCentral Automator][1]. [1]: https://automator.labs.ringcentral.com/

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