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New Participant
Aug 28, 2015 5:24 AM UTC
Question

Fax: Deliver fax to multiple extension users (or e-mail address)

I would like to be able to designate more than one extension to receive faxes (ideally in the "Deliver faxes to:" settings area)

As it currently stands, only one extension can receive and VIEW incoming faxes.  This is not efficient, as the onus is now on one person to read and later disseminate faxes as necessary.

In a physical office situation, with a physical fax machine, an incoming fax can be viewed and read by multiple people.  Why can't we achieve this in RingCentral?

Appreciate your help!

6 replies

Participating Frequently
Aug 28, 2015 11:13 AM UTC
In the notification section of the extension you can enter more than one email address so that the single fax can be sent and read by multiple people, just separate them with a semicolon.. For example, enter floyd@abc.com;andy@abc.com;barney@abc.com    etc.
New Participant
May 23, 2016 2:23 PM UTC
This reply was created from a merged topic originally titled Can multiple email addresses receive notifications of received faxes?. I would like to have several different staff members receive notification of an incoming fax. Can this be set up that way?
New Participant
Sep 11, 2018 6:54 PM UTC
This is a must have feature!
New Participant
Mar 8, 2019 5:36 PM UTC
Agreed! We're struggling without this feature.
chris-phillips
The First Step
The First Step
Mar 12, 2019 3:56 PM UTC
We accomplished this by directing FAX and Voicemails to a shared mailbox, and then giving those that need access to that mailbox.
Chris
New Participant
Jan 15, 2020 2:59 PM UTC
If you add other email addresses, won't they also receive all of the user's voicemails and texts?