Ask The Community

Our employees keep getting a message that pops up saying that a certificate is not trusted. The certificate is issued by GoDaddy. Is their a reason we keep getting these messages? Is it safe to ignore them? Should we be clicking "Trust Anyway"?The message says: Untrusted Server CertificatesYou attempted to access a server (rcm.ringcentral.com) with a certificate that is not trusted. Trusting this certificate may reveal your personal information to attackers.Error code:-205View Certificates (clickable text)Then it gives us the option to "Don't Trust" in blue or "Trust Anyway" in white. We aren't sure what to do. We also use certificates on our website, but I think this is unrelated because when I click the "View Certificates" text it shows me a GoDaddy certificate assigned to RingCentral.

Are there plans to enable threaded conversations in the message module of the RingCentral app in the future (similar to what's available in Microsoft Teams)?

Since February simultaneous ring has not worked on one of my two lines. Countless calls to the new "Eastern Europe" Support have failed to resolve this. Calls to Billing result in some clearly personal voicemail in a foreign language sounds like Slovakian saying leave a message I will call you back. Sorry RC, after about 15 years of outstanding service you have gone down hill this year.

I am using NodeJS Ring Central SDK to send text messages.I am sending 202 characters long message to the recipient but the recipient receives only 153 characters of text messages instead of receiving the full-text message.After sending a message in the app.ringcentral.com portal text history shows a error with the text "Message not sent".How can I solve this issue?

We are in desperate need for our office manager to see who is active on a call, who is on do not disturb, who is out of the office, working from home, etc. Is there a way to have everyone listed on a HUD with their "presence" or is there another option through Ring Central? Or if not, can anyone recommend a third party option.

We are TCR registered to be able to send text messages, when applying for our brand we submitted specific use cases to be able to send text messages containing a URL so our business partners can log their location with us. Recently RingCentral has blocked these from going out, originally stating URL shortner was not compliant but we are not using a shortner. It turns our RingCentral is marking these as SPAM and will not send out. Has anyone else experienced this issue where RC blocks outbound text? Does anyone have any experience with having ring central "whitelist" these text so they send? Its frustrating as we spend 6 months getting TCR approved only to have this happen.

Hi All,We are looking to reduce our license count however I cannot find any information as to how we go about doing this. How can I get in contact with my account manager?Thank you for any insight.

I was trying to find out the length of park from detailed call log. I found three calls that were parked and the length of the park via the analytics page.I tried the same using the detailed call log but the info doesn't seem to exist.Can you help me find out please?

This may seem like a minor issue but our providers waste hundreds of minutes a month explaining to patients who aren't that tech savvy how to unmute themselves and start their video. Sometimes it can take 5 minutes which is very frustrating. Any solutions for this?

How do I recover a deleted phone number?

I have successfully got a VBA script to request Call Logs for my company. However, I have been using the Bearer token that is generated by the 'Try It Out' button. I want to run this script automatically so I generated a JWT Token and added it into my requestHeader as the token generated seems to expire after an hour or so. I then switched my app to use JWT auth flow, however, it is not quite right and now I can't switch back to Password-based for testing. Please let me know what I am missing from my code.EDIT: I tried with curl and it gives me OAU-149 Invalid token. I have double checked that it copied correctly and even generated a new JWT token. Neither work in curl either :(dateVars = Format(Date - 1, "YYYY-MM-DD") Set objHTTP = CreateObject("WinHttp.WinHttpRequest.5.1") Url = "https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?direction=Inbound&direction=Outbound&type=Voice&view=Detailed&withRecording=false&am

HelloWe already have TC teams app deployed and within it you get the option to deploy the scheduler. I Start the process and it simply fails ( no error message or reason) ( see below)any ideas?Next steps

Are there any features or apps that would allow us to set alerts/notifications that would trigger and notify our techs in some way when the length of their calls reach a specified time limit?

Hello, we got an email from RingCentral saying we need to allow an certain IP range though out firewall for performance purposes. If we are using fax only services, can someone tell me if we need to do this? Thank you.

Here's the setup. Our company hosts many websites for clients. Each website has it's own phone number. We have about 15 phone numbers.Question: Why can't Ring have a setting to display a name of the number being called when a call comes through?For Example: if a customer calls for the hotdog storefront, when a call comes through, it will say its from the HOTDOG STOREFRONT. If a different customer calls, and it's for the ice cream storefront, the popup would say ICE CREAM STOREFRONT. This would just take place of the phone number that's displayed.Again, this would display the name we set for OUR phone numbers. So that WE know which storefront is being called. Does this make sense? Could this be implemented?I've seen questions about this from 2014. It seems silly that nothing has been implemented yet. Ring would probably make more money if they had this functionality.Thanks,

An attorney is on an outgoing call and the receptionist receives another incoming call asking to speak to him/her. When he/she buzzes the attorney's extension, it goes right to voicemail if he/she is on an outgoing call. How can the receptionist buzz the attorney and announce the call, have him place his current call on hold and pick up the new call.

If I look at my analytics report for a specific queue it shows, amongst others #inbound, #answered and #abandoned. When I click on the queue to go one level deeper (and yes I selected all users), it only shows the #answered calls and the details. Where can I find information on the #abandoned calls as not even the calls log shows those calls.

Sometimes the callee doesn't hear me but I can hear him. Win11, Plantronics Hub 3.25.0 Build 37131. Sometimes it helps to change the settings from "Default - Headset..." to "Headset..." and vice versa but not always. Any idea?

Hello all,I am trying to find out if there is such a thing as a standalone sidecar? We are looking to use the ringcentral app more, but the receptionists do not like the HUD as they have to scroll to see everyone, versus the sidecar is a quick glance.Thanks!

We are currently trying to upgrade users to RingCentral 23.2 for Windows 10. For context, I am the application packager and am deploying the application through SCCM with a powershell script that performs an uninstall of all previous versions and then installs the new versions.In the process of doing this, and in the last few upgrades that were done (to 23.1.1, and 23.4, etc) we are encountering issues where the users are prompted to deauthorize the application on their computer. This is occurring even though the user device have not changed- it's an upgrade on the same hardware, same computer name, same identifiers, etc as the previous version.Could you please tell me how we can get the version upgraded without the user being required to deauthorize on the same device, or provide more technical information about this issue and how to resolve it? I have tried logging a case online but I am getting an error "Something went wrong. Please reload the page or try again later.&quot

Like the title says, is the data definition for call log data available anywhere?

Unwanted Caller, reaches main company number at the reception desk. Who has actual reception phone (Yealink T46S) and Office@Hand Desktop App. She blocks the number = works fine (except there is a 30 phone number limit). Does not work when she does not answer the phone and the call goes to her two backups. One backup has a T42S and the other uses desktop application. When the call is routed to them, does not show a caller-ID and as a result they can not add this unwanted phone number to their own block lists.

Is there a way to dial calls from the ring central desktop application and have them ring out through our desk phones? We would like to better leverage our Contacts in RC and the chrome extension but everyone on the team has a desk phone, and we'd like to still utilize them. The only solution we have found is call flipping, but the calls can’t be flipped from the desktop to the desk phone until it connects, leaving customers on hold while we fumble to select the right phone and pick it up. Is there a solution that will automatically flip the call once dialed or to run the call through the connected desk phone instead of the softphone?

I have to remove the "missed calls" manually, because they don't vanish after the call is returned.

Our team is getting overwhelmed when they receive a fax notification on their "Desk" phones. We know we can change the notifications to mark it as "read" in Ringcentral Inbox but how to avoid getting any FAX notification on Desk phone? We are fine with just Email notification.