Ask The Community

We have our overhead speaker system connected to a paging group which users can dial in to in order to speak on the overhead. Assuming we have an audio file, is there a way to use the RingCentral API to deliver that audio over the speaker system via that paging group?

We are exploring the possibility of using Ringcentral Embeddable app for our react web application. We are using ringcentral only for SMS purpose. Can you please review below questions and confirm.Can we hide Voice, Fax and All tabs as we wanted to view only Text tab.We are getting Web PHone Unavailable error in red. How do we hide that?Also we are getting multiple error messages with below textYour permissions have been cha

Employees want to rest the headset on their shoulder and talk. All the generic shoulder rests we purchased are too big and don't stick well to the thin headset. Has anyone purchased anything that works?

Hello! We requested to have our main company phone number (714-274-7577) to the High Volume API but it was not working correctly for us. Our main company phone number was de-provisioned from the High Volume API, but we have been without SMS privileges for our main company phone line since last Wednesday, May 31st. We cannot send or receive any SMS messages from our main line, and can verify via the SMS log nothing is coming in or going out from the main line. We've had the TCR registration and association to the campaign complete for over two months, so that is not the issue. We had support tickets input, we are told 24-48 hours, and then they have been closed without getting resolved. I spoke to an RC agent yesterday morning and they mentioned the permission set wasn't right, fixed it, and it worked for an hour. Then another RC agent logged in, removed our number from the TCR campaign and we had to restart the process. It has now been "Enabled" with o

Hello there, We have a health consultancy application that provides Patients to connect with doctors remotely. We want to add RingCentral to this app for Video calls and Voice calls. The Frontend of the app is built on Reactjs and Backend is on Node.js + Express.I tried following the ring-out API but it's just placing the call, Don't know what to do after that. Can you suggest me some npm or a follow-up for the integration? Thank you.

I am attempting to change a user license from mobile to MVP but keep her phone number. When attempting to add the MVP license it add two number vs just the current one. This effort is because currently the soft phone only works on he mobile device. At this time we only want her to use her laptop. When attempt to make a call she get the following message: "Sorry, you can only make calls to your coworkers'...". My thoughts are to change her licensing enabling the soft phone.

Does anyone know of a plug-in that would allow for auto-replies to text/sms? It is a feature that RingCentral seems to not value very high on building in themselves.

Can a manager receive alerts when their associate has an evaluation recently scored? A bell notification on Contact Center similar to what associates see.

I am the admin/owner on our account and I don't use the system at all. However I would like to add one of the team members to the account to make calls and I would like them to have a separate username and password. Possible without paying for a separate user?

I have a client that accidently opt'd out and texted STOP, how do i re-opt-in this clients mistake? Have them text "START" on the same sms they replied "STOP" too?

My boss would like to text clients buy would like the main number to show up as the number that is texting. Is that possible. Thank you.

We are sending a 1 page fax to a public (non-Ring Central) fax number that prints multiple copies sometimes as many as 44 times when it is received on the other end. Has anyone ever encountered this issue in the past and if so were you able to resolve it and how did you resolve it?

I'm seeking a developer that can import data from Ringcentral Analytics reports into Google Sheets. Does anyone have any experience with this? I'm trying to integrate Ringcentral KPI data found on Performance Reports so I can display it on some of my companies dashboards.

RING CENTRAL'S FAILURE TO BLOCK SPAM CALLS AND FAXESI plan to look for another service provider that will address the ongoing problem of spam calls and faxes. Businesses expect the phone service should have measures in place to block spam call and faxes. Comcast use a DO NOT CALL FEATURE TO BLOCK SPAM CALLS. I strongly suggest the Ring Central take the complaints of its customers and address this problem. Why do you have a community post, if you don't intend to listen to your customers. Ignoring customer's complaints guarantees that you will eventually lose them.

I get a message box every time our phones go down that says, "Error - Line Unregistered". When I click on details, I get a message that says my line is (not registered). This is happening to all 6 of our phone lines. Calls are dropping and we are losing customers.

Have a bit of a weird one. Have a client that directs their incoming faxes to their main Call Queue. They have a handful of employees who login with the RC Phone app to the Call Queue account to manage the fax queue. Then they login to their personal RC accounts in the desktop RingCentral App. But suddenly, all faxes started routing to the Super Admin. We checked the settings, and faxes direct to the Company Default Fax Recipient, which is the IVR which directs to the main Call Queue extension. So we set the fax destination explicitly to the main Call Queue extension. Now the first person in the Call Queue list gets the faxes. They don't show up in the Call Queue account. I know RC Phone is going away, so that may be why. But how can we keep their functionality (directing faxes to multiple people) I saw multiple feature requests for this but no real direction. Sending Fax Notifications via email to a shared email box would work - but their email provider doesn't support shar

customer from canada gets an error"sms not enabled for sms" on the ringcentral automator app how can i fix this issue?

We've integrated RingCentral with Zoho. As a result, I can hover over the Phone icon in a CRM record, and the phone icon will change to the icon and the word, "Call" when I hover over the icon.However, when I hover over the phone icon for the mobile number field, it only provides the "Call" option, not a "Text" option. Accordingly, I have two questions.1. How can I initiate a text message from Zoho CRM and have it record the call record, just as it does if I were to initiate a phone call from within CRM?2. When using the Mac version of the RC desktop client, I can't search for the names of contacts in my CRM to initiate a text message, only an RC message. Is such integration possible?Texting from RC by transcribing the mobile number fro CRM to RC seems archaic and error-prone. If telephone calls are integrated, I expect text messaging to be, too.

Ring central fax handling-How to assign different fax number to different practice. Can we have a superadmin that can access all faxes

Hi, I've noticed this twice now that I will be looking for an old text, and it will be gone, and so will every text from a certain date and back. Are they going into an archive somewhere? Is there a way to make this stop? Its vital to have records of conversations via text as most of our communication is done via text, and when they disappear without notice, its incredibly disruptive. Can anyone help? :)

One of our agents is not appearing as available in any of her call queues. She has her availability set correctly and has set herself as able to take queue calls, but none of the queues she is a member off show her as available

So I know that there is an API to create a call queue1. Create call queue extension. Specify the type=Department2. Use the newly created extension id (call queue extension) to call this API to assign queue members3. Update the call queue if needed.is there an API that can assign a new number or

We have set up a call queue for our office with our main company number. We've made a custom voicemail for that queue, however when you call that number and it goes to voicemail, the default voicemail still plays. How can I fix this? We have another queue for an office with a separate phone number and that one works perfect.

I am the receptionist for our company using a Yealink phone in conjunction with the RC desktop app. We have always used warm transfers. A call comes in on the general line asking for User 1. I hit the transfer key and then User 1's extension. I can hear it ring. If User 1 does not pick up and the voicemail begins, I end the transfer and speak to the caller. I alert the caller to the fact that I will transfer them to voicemail (since they have the option to speak to another rep). Here is the problem: When I begin the second transfer by hitting the transfer hot key, the caller is immediately transferred into what seems to be dead space or they are transferred to User 1's voicemail without the announcement resulting in a long voicemail with just background noise or conversation. Is this a setting issue or user error? Thank you!

Is there anyway to see who deleted a voicemail from a queue? We have queues set up for our departments and multiple staff work their departments voicemails as a group. Our number one compliant from customers is they have left multiple messages with no call back. I can see they did indeed leave messages, but I have no way of seeing who went in and deleted the voicemail. I cannot hold staff accountable if I cannot prove this.