Where to change call queue announcement for after hours

2 replies
144 views

Hi all,

We have this call Queue and during after hours we want to play a message but not offer the caller to leave a voicemail.

But as you can see from the screenshot I don’t get any option to alter what the announcement is.

But If I use a custom rule I can edit and go and upload a custom message.

Do I simply have to use a custom rule or message only extension to configure this?

call queues

L

LhomemAnswer

Found Your Voice

Hi,

Choose play announcement and save it. then go to Greetings and hold music, go to after hours and you will be able to upload a greeting there, that will be played after hours for the queue. You could also use forward to extension and choose an announcement only extension.

Hope this helps.

L

Lhomem

Answer

Found Your Voice

Hi,

Choose play announcement and save it. then go to Greetings and hold music, go to after hours and you will be able to upload a greeting there, that will be played after hours for the queue. You could also use forward to extension and choose an announcement only extension.

Hope this helps.

Mary-Community_Moderator

Community Manager

Hi @H.KenneallyWW , if @Lhomem was able to help resolve your concern, could you kindly mark their response as “Best Answer”? This really helps others in the community find solutions faster. Thanks! 😊

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