Community Announcements

We are introducing this week's top contributors who actively participated in our Community. And to our 75 new members, welcome aboard! It's so great to have you with us! @Bijay Lama, thanks so much for being active in the Community and using it not only as a resource, but also supporting other users with your questions.@Joel DuBroy, thank you for sharing your feedback, knowledge, and answers! All are valuable and appreciated!A big thank you to @Andrea Arnst for giving us a heads up about an interruption in service. We’re always grateful to hear from you when you’re experiencing an issue!Shout out to you @Gregory Yaschuk! We're so thankful for having RingCentral employees who volunteer their time and expertise to support our members. You've been so helpful!And finally, a big thanks to @Phong Vu who works hard to support our Developer Community Members! We see you, Paco! Thank you!It’s the weekend and we hope you had a great week and enjoy your time off!

One of the most viewed topics here in the Community is about hardware, which includes many questions about desk phones. We gathered Knowledge Base articles that will help point you in the right direction regarding your team’s deskphones. We have also shared some helpful articles on common issues that users often encounter.Here is a list of supported deskphones that are compatible with RingCentral. You may buy these products from RingCentral or bring your own device (BYOD). The list includes ALE, Avaya, Cisco, Mitel, Poly, tekVizion, Unify, and Yealink. To review the models of these brands, click the KB article below.Supported deskphones for RingCentralIf you have viewed the list of supported deskphones, you probably now have an idea of what brand you would like to purchase or if your existing phone is compatible. Let's now move on to how to provision your phone. Provisioning connects your deskphone to RingCentral's VoIP servers so you can use it for secure calling, audio

Here is the webinar session scheduled for this month.Registration link : https://go.ringcentral.com/ringcentral-university-webinars.htmlFebruary 08, Wednesday @ 10:00 AM MST - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountFebruary 09, Thursday @ 10:00 AM MST - Contact Center: Ask the TrainerThis hour is dedicated to RingCentral Contact Center customers that need additional training. We can cover any how-to questions related to Contact Center. Please come with questions to ask the RingCentral trainers.February 15, Wednesday @ 10:00 AM MST - RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.February 22, Wednesday @ 10:00 AM - RingCentral MVP: Introduction to Reporting and A

Here are our top contributors who made our Community more productive this week! As of today, our Community has a total of 67,194 members. Shout out to all of you! We are happy to have you here!@OK TAXI 101 Thanks for your question that we’re sure will help other customers who use Office@Hand!@merillat We know the changes with TCR are challenging and your question helps us keep other customers in the know!@Chady Boutros Accepted answers help other developers find answers more quickly! Thanks for marking your question about Message and Voicemail events as accepted.@Tracy Kozlowski Thumbs up votes help encourage other users to feel supported. Thanks for your vote!And again, shout out to @IT Team for showing up in the Community! We never get tired of celebrating your contributions and reminding you how thankful to you we are! We hope you get the answers and information you need each time you visit. Have a great weekend and we’ll see you again next week!

We wouldn’t be a Community without our members– and we have some great contributors this week! Thank you to everyone who contributes in sharing their knowledge and expertise within our Customer and Developer communities. @Patrick Lewis , you're the top voter of questions for this week. Thanks for your support!@IT Team, I hope our fellow members' answers and suggestions helped you with your concern! @frank-busalacchi-jr., you made it to the top this week again! Thanks for staying active and for helping others who came to your post. Welcome to the Community, @Jesse Latham! Thanks for joining our Dev Community in finding a solution to your issue; we're glad you're all good!Welcome to the Community, too, @Jonas Jacinto! We're delighted that you were satisfied and that you accepted the answer right away! Come back if you have any other questions.A special shout out to @tak-it1! You have been active in our Community since 2019, and you're always doing grea

We would like to acknowledge our Top 5 contributors who helped mix it up in both our User and Developer Communities! Your feedback, presence, and voice help other users and developers answer questions and build a great network of resources and information!@frank-busalacchi-jr. We appreciate your kindness in the community!@James Arvidson Your activity and Contact Center experience are boons to our Community! Thanks for getting involved! @Ext 45211 - We don’t know your name, but we love seeing you in the Community and using the Developer Space to troubleshoot your issues and concerns! Keep coming back!Welcome to the Community, @Brenda Senko! We hope you’ll come back often and encourage you to stay active with us!@Tyler Ehrig Thanks for staying involved in the Developer Space! You’ve almost reached your 1 year Community anniversary and we’re glad you’ve stuck around!And finally, we want to shout out @Joe Cache who always goes above and beyond to share informa

INNOVATION SERIES WEBINARJanuary 31 | 10:00 a.m. PTRegistration Link: https://go.ringcentral.com/ringcentral-customer-experience-feature-release-overview-Q1-2023-registration.html?BMID=UPSELLADOPTIONSALESWEBINAR&utm_source=Other&utm_entry=Customer%20WebinarRingCentral offers an integrated internal and customer communication platform in the cloud, that delivers great customer and employee experiences. It brings together market leading unified communications (UCaaS), contact center (CCaaS) solutions, and a deep integration that enables easy collaboration across all your employees to deliver seamless omnichannel experiences for your customers.Attend this webinar to learn how top new features in RingCentral Customer Experience portfolio can help youImprove customer experiencesReduce agent and supervisor effortGain insightsUse the key learnings from this webinar to get more value from your RingCentral CCaaS products or get started on elevating customer experience with RingCentra

Please join us via the below thread for questions or concerns regarding TCR and Restrictions for Business SMS.https://community.ringcentral.com/articles/112228/questions-about-tcrrestrictions-for-business-sms-t.html

Today, 1/11/2022, our customers received an email about The Campaign Registry and new restrictions on business SMS traffic. We wanted to create a space for discussion and questions about this topic.The highlights of these changes are as follows:In 2021, mobile carriers imposed new restrictions on business SMS traffic sent from text-enabled phone numbers, known as “10DLC” - 10 Digit Long Code, in line with industry requirements set out in the CTIA’s (Cellular Telecommunications Industry Association - the trade association representing the wireless communications industry in the United States) Messaging Principles and Best Practices. The mobile carriers have extended these restrictions to all business SMS, including conversational texting. All customers using SMS must now self-register with The Campaign Registry (TCR) or their SMS traffic will be blocked by the mobile carriers. To simplify this process, RingCentral will be adding the ability to self-register inside

Here is the webinar session scheduled for this month.Registration link : https://go.ringcentral.com/ringcentral-university-webinars.htmlJanuary 03, Tuesday @ 10:00 AM MST - RingCentral MVP: Adding and Managing Users Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountJanuary 05, Thursday @ 10:00 AM MST - RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.January 10, Tuesday @ 1:00 PM MST - RingCentral MVP: Introduction to Reporting and AnalyticsThis webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and operations managers a basic under

Hi everyone,Yes, there is currently a known outage impacting the app. When updates are available, they will be posted on https://status.ringcentral.com/.I know it's a rocky start to your Thursday morning, our engineering team is actively researching for the timeliest resolution. Here's hoping it's a quick fix, for all of us!

Hi everyone,Yes, there is currently a known outage impacting the app. When updates are available, they will be posted on https://status.ringcentral.com/. I know it's a rocky start to your Thursday morning, our engineering team is actively researching for the timeliest resolution. Here's hoping it's a quick fix, for all of us!

INNOVATION SERIES WEBINARRingCentral MVP: Feature Release Overview - Q4 2022December 5 | 10:00 AM PT - 1:00 PM ETJoin our Q4 release webinar — MVP edition — where we will take you through the latest RingCentral innovations that will help your organization benefit from simpler communications. We make it easy to set up, easy to use, and easy to manage.Registration link: https://go.ringcentral.com/ringcentral-mvp-feature-release-overview-q4-2022-registration.html?BMID=UPSELLADOPTIONSALESWEBINAR&utm_source=Other&utm_entry=Customer%20Webinar

I have been getting emails notifying me about questions. Normally in a site like this, one only received such notification if one started or commented on the question. I have done nothing like that, but I am getting notifications.Why?

Here is the webinar session scheduled for December.Registration link : https://go.ringcentral.com/ringcentral-university-webinars.htmlDecember 01, Thursday @ 10:00 AM - 11:00 AM MST - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountDecember 02, Friday @ 11:00 AM - 12:00 PM UTC - Phone Basics ( EMEA )Join this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.December 06, Tuesday @ 10:00 AM - 11:00 AM MST - RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System

When users encounter issues when sending or receiving SMS messages it may be a result of a misunderstanding about requirements, content policies, or limitations. Read below to learn more about what to check if you’re running into challenges with SMS.SMS Requirements You'll need a RingCentral MVP plan within the US or Canada (Essentials, Standard, Premium, or Ultimate).You'll need to have a DigitalLine assigned to your extension's desk phone or softphone or a direct local number assigned to your extension.If you've assigned custom roles to users, make sure their roles allow internal and business text messaging.SMS/MMS Content PolicyRingCentral is dedicated to eliminating spam, phishing, and fraudulent messages. Accounts in violation of RingCentral or carrier rules and regulations may be subject to reduced deliverability of messages, additional campaign registration requirements and fees, suspension of service, or termination of service in addition to fines and othe

Learn more about the new features added to Engage Voice, Engage Digital, and Contact Center, which are focused on customer service for smarter experiences and deeper insights.Our Highlights:Elevate customer experiences Reduce supervisor effortGain operational insightsCheck out the blog link below for Top 10 Released Highlights:https://www.ringcentral.com/us/en/blog/q3-2022-cx-feature-drop/You can also watch a video that discusses the Engage Voice Q3 Releases here:https://vimeo.com/762029004?embedded=true&source=video_title&owner=88991204.

Here is the webinar session scheduled for November.Registration link : https://go.ringcentral.com/ringcentral-university-webinars.htmlNovember 01, Tuesday @ 10:00 AM - 11:00 AM MDT - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountNovember 02, Wednesday @ 10:00 AM - 12:00 PM UTC - RingCentral MVP: Phone Basics (EMEA)Join this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.November 03, Wednesday @ 10:00 AM - 11:00 AM MDT - Contact Center: Ask the TrainerThis hour is dedicated to RingCentral Contact Center customers that need a

RingCentral Webinar is a no-brainer way to run stress-free internal and external events for up to 10,000 attendees. It is an award-winning UCaaS app built on a modern architecture designed for future work. For RingCentral MVP customers, it means that there's no need for employees to learn another tool or context change. They can now use the same familiar app to run webinars, which dramatically simplifies and takes away the stress of setting up, hosting, and measuring events. Look and feel is just like RingCentral Video, so they can use what they're already used to!Easy to create, run or join as a meeting or phone call. Events can be set up in seconds; attendees can join in multiple ways -- even browsers, all backed by the security and reliability of RingCentral. A fully integrated experience from the RingCentral App built into MVP.FeaturesEvents are as easy to create & run as video meetings or phone callsHosts can create webinars in seconds with rich features: attendee poll

Here is the webinar session scheduled for October.Registration link : https://go.ringcentral.com/ringcentral-university-webinars.htmlOctober 04, Tuesday @ 10:00 AM - 11:00 AM MDT - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountOctober 06, Thursday @ 10:00 AM - 11:00 AM MDT - Contact Center: Ask the TrainerThis hour is dedicated to RingCentral Contact Center customers that need additional training. We can cover any how-to questions related to Contact Center. Please come with questions to ask the RingCentral trainersOctober 06, Thursday @ 01:00 PM - 02:00 PM MDT - RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.October 11, Tuesday @ 01:00 PM - 02:00 PM MDT - RingCentral M

Join the upcoming webinar with our featured speakers from the Product Marketing Team to learn more about the additional video conferencing capabilities that help elevate your RingCentral phone system.WHAT: Innovation Series Webinar - Extend your phone system with video, meeting room software, and moreWHEN: September 20, 2022 @ 10:00 a.m PTYou may register now at https://go.ringcentral.com/extend-your-phone-system-with-video-meeting-room-software-and-more-registration.html?BMID=UPSELLADOPTIONNPSRSWEBINAR&utm_source=Other&utm_entry=Customer%20WebinarSee you there!

Ready to become a RingCentral product expert? If yes, it's your time to attend webinars that will let you learn more about managing your RingCentral system. You may also choose a learning path or watch recorded webinars.WHAT: Onboarding Webinar: Coffee Kickoff for Admin and UsersWHEN: August 26, 2022 @ 8:00 am PT | 11:00 am ETClick the link below to register.https://go.ringcentral.com/ringcentral-university-webinars.html?tab=tab2

Here are the webinar schedules for August!Registration linkOther webinar : https://go.ringcentral.com/ringcentral-university-webinars.htmlAugust 02, Tuesday @ 9:00 AM - 10:00 AM PST - RingCentral MVP: Adding and Managing Users Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountAugust 04, Thursday @ 9:00 AM - 10:00 AM PST - RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.August 09, Tuesday @ 12:00 PM - 1:00 PM PST - RingCentral MVP: Introduction to Reporting and AnalyticsThis webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and ope

Make sure to join us this Thursday on July 28th at 11AM PT to find out how you can integrate RingCentral and Zapier to start automating your workflows by connecting the apps your use daily. Register now and save your spot

The Community Team knows that each user has a preference when it comes to desk phones vs. soft phones. Soft phones are popular, but desk phones are reliable options while in the office. Thanks to the quick improvements of RingCentral’s VoIP communication systems, desk phones offer more features than ever and might be worth a second look!Based on our data, 50% of our customers purchase phones from RingCentral, and 86% of those phones are none other than the two brands that are leading globally, Poly and Yealink. To help your team make the most of their preferred phone's features, we prepared quick tip guides for each phone brand.Check out the links below to learn more:Poly Deskphones - RingCentral quick tips guideYealink Deskphones - RingCentral quick tips guide