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Analytics for ContactCenter Agents and Phone Numbers

Forum|Forum|4 years ago
July 12, 2022
1 reply
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What options are there for capturing call performance and quality statistics for ContactCenter agents and phone numbers?

contact center

Community Manager

Hey, @Stephen Knorr To start, there are resources in the Knowledge Base that might bet you started.
https://support.ringcentral.com/article/10941-Analytics-and-Reporting-Tools-RingCentral-Contact-Center.html
Let us know if there is something specific that we can help with to address your needs.