Can an outbound call be transferred to another agent in MAX?

Forum|Forum|5 years ago
September 13, 2021
1 reply
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Mary-Community_Moderator

Community Manager

Yes, it is possible to transfer outbound calls. Once you have the call receiver on the line, you may put it on hold, then click transfer. Then, search and click the name of the agent that you would like to take the call.

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