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drewvance
The First Step
The First Step
Sep 17, 2024 12:01 PM UTC
Question

Digital Channels while on an auto-dialer

How are agents supposed to work on digital items / SMS in MAX agent if they are a member of a skill that is an auto-dialer/outbound skill. 

The outbound dialer wants to keep dialing dialing but what if the agent has a bunch of SMS that they need to work on?

They are unable to use the Give Me More button in ACW and in Unavailable status.

    1 reply

    drewvance
    The First Step
    drewvanceThe First StepAuthor
    The First Step
    Sep 25, 2024 1:25 PM UTC

    Anyone else struggle with this issue have any advice?