How to upload voicemail prompts for InContact call center

3 replies
282 views

Hello,

We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts?

Mary-Community_Moderator

Community Manager

Hi @AndrewR-THG, I believe your account is Enterprise. A dedicated Technical Account Manager can assist you with this matter. Send me a DM if you need help with getting your TAM’s information.

A

AndrewR-THG

Author

The First Step

I sent you a direct message in response to this post. I’m hoping to hear back from you soon.

Thanks,

Andrew

T

TASHANA

New Participant

Hello,

How do I change our front end message? We have an call center integrated with RingCentral. Our messages were were handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts? How do I listen to the files to ensure I am replacing the file?

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