The First Step

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Is RingCX down?

14 replies
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Our users keep getting kicked out of Ring CX.

Is there an outage?

call handling

S

syoonk32Answer

Participating Frequently

@derlenbusch, If you go into your Analytics and look at live reports. You should be able to choose the queues that agents were last in. We just looked for sessions where those agents were in and there was a “hang up” button on the bottom right corner.

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derlenbusch

Author

The First Step

Around 4:00 PM MTN time the CX system was letting users work again.

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derlenbusch

Author

The First Step

@syoonk32 If you are still experiencing this issue, please create a ticket with support.
Firstly, so they can help to troubleshoot, but also to log your specific issues so they can connect with engineers to ensure they have eyes on all the errors.

We tried. We were on hold for over 20 minutes. They use the same Call Center, lol.

S

syoonk32Answer

Participating Frequently

@derlenbusch, If you go into your Analytics and look at live reports. You should be able to choose the queues that agents were last in. We just looked for sessions where those agents were in and there was a “hang up” button on the bottom right corner.

BeckyH

Community Manager

@syoonk32 If you are still experiencing this issue, please create a ticket with support.
Firstly, so they can help to troubleshoot, but also to log your specific issues so they can connect with engineers to ensure they have eyes on all the errors.

We tried. We were on hold for over 20 minutes. They use the same Call Center, lol.

Next time, let me know this and I’ll make sure we get a case created for you!

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