The First Step

Question

Nice CXone Agent Interface Training Updates Needed

12 replies
582 views

Can someone tell me when the Nice CXone Agent Interface training tutorial for outbound manual calls will be updated to include the new functionality and UI changes? I believe these changes were in the last release, but the training tutorial has not caught up yet to match. Please advise. Thank you!

Mary-Community_Moderator

Community Manager

Hi @skennedy,

I’ll check with the team regarding the update timeline for the NICE CXone Agent Interface tutorial and will let you know as soon as I receive an update.

Thank you for your patience!

Mary-Community_Moderator

Community Manager

Hi @skennedy,

I’ll check with the team regarding the update timeline for the NICE CXone Agent Interface tutorial and will let you know as soon as I receive an update.

Thank you for your patience!

Hello @skennedy,

I reached out to our RingCentral University team, and due to limited resources, the NICE/InContact training won’t be updated for now.

I know this might not be the answer you were hoping for, but I’ve passed your feedback along so the team knows this update is important. If anything changes, we’ll be sure to share it.

BeckyH

Community Manager

@skennedy I’m looking into a solution here. Please hang tough!

S

skennedy

Author

The First Step

Hello @BeckyH I just wanted to check back in with you and see if you have any update on the training issue? Thanks and Merry Xmas!

BeckyH

Community Manager

Hello @BeckyH I just wanted to check back in with you and see if you have any update on the training issue? Thanks and Merry Xmas!

Hey, sorry for the delay - I am in discussion with some internal folks to understand what our next steps are here.
I promise, it’s still on my radar.

S

skennedy

Author

The First Step

Hello! Just checking to see if there is any update on this issue?

Thank you, Sean

BeckyH

Community Manager

Hello! Just checking to see if there is any update on this issue?

Thank you, Sean

SEAN. I’m working behind the scenes with the University team.
Something is coming, but it just hasn’t materialized just yet!

Chris Holt

Found Your Voice

@skennedy are you still looking for training content? I’ve got a few videos on my YT channel to cover CXA, Max to CXA etc.

Agnostic, independent CX & AI advice, follow us on YouTube: https://www.youtube.com/@HoltCX

S

skennedy

Author

The First Step

I saw that there are new videos available now and have used them the last 2 training classes successfully. But sure, send me the links I would like to check them out. We have already moved away from MAX, its more just the general workspace training I was inquiring about. Thank you!!

Chris Holt

Found Your Voice

Here you go:

Agnostic, independent CX & AI advice, follow us on YouTube: https://www.youtube.com/@HoltCX

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