+5I've seen an odd behavior on the call routing 1 user getting double the calls of another, is it possible that the idle time is affected if a user dials a non-existing extension?
anyone knows all the things that resets the idle time?
Before we get too far, are you on RingCentral Contact Center or RingCX?
I've seen an odd behavior on the call routing 1 user getting double the calls of another, is it possible that the idle time is affected if a user dials a non-existing extension?
anyone knows all the things that resets the idle time?
Before we get too far, are you on RingCentral Contact Center or RingCX?
The license that we have active is RingEX.
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