Routing options, (rotating)most Idle agent

Forum|Forum|4 months ago
April 17, 2026
2 replies
137 views

I've seen an odd behavior on the call routing 1 user getting double the calls of another, is it possible that the idle time is affected if a user dials a non-existing extension?

anyone knows all the things that resets the idle time?

BeckyH

Community Manager

I've seen an odd behavior on the call routing 1 user getting double the calls of another, is it possible that the idle time is affected if a user dials a non-existing extension?

anyone knows all the things that resets the idle time?

Before we get too far, are you on RingCentral Contact Center or RingCX?

T

Thoros

Author

The First Step

I've seen an odd behavior on the call routing 1 user getting double the calls of another, is it possible that the idle time is affected if a user dials a non-existing extension?

anyone knows all the things that resets the idle time?

Before we get too far, are you on RingCentral Contact Center or RingCX?

The license that we have active is RingEX.

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