Developer Platform, APIs & Integrations

My goal is to have a 3rd party (TrackDrive) ping RingCentral via API and check for # of agents available within queue.I’ve done this with Bluerock, Vici, and Aloware. This seems imposible with ring central.I found the right API but havent found a way to keep it authenticated 24/7.

Hello RingCentral Developers team,We are using the Message Store Export APIs (in particular, the POST /restapi/v1.0/account/~/message-store-report endpoint) to back up SMS/MMS text messages (and attachments) for all assigned RingCentral numbers in our account. The workflow is as follows: Every 4 hours we trigger an automated workflow (via n8n) to request a full export of the message store data for the account (dateFrom → dateTo) After creating the export task we poll the status, and once “Completed” we download the archive files. However, each time the workflow runs we receive an HTTP 429 Too Many Requests error at the initial export-task creation request (or very shortly afterwards). The error message is:“Data export is limited to 2 simultaneously executing requests.”This is puzzling because: We only trigger one export request per run (i.e., we are not intentionally creating two concurrent export tasks). The runs are spaced 4 hours apart, so we don’t expect multiple overlapping ex

We're excited to announce the release of App Connect 1.6.9! This update includes a significant new feature for server-side logging and addresses a couple of key issues. Here is the change log for this release:New Feature Server-side Logging User Mapping Improvement: We've added support for mapping multiple RingCentral users to a single CRM user. This is especially useful for RingCentral users who have a "global license" and may have multiple logically distinct accounts in RingCentral, but only a single corresponding user account in your CRM. Fixes Google Sheets Connector: Fixed an issue where the connector was sometimes unable to select an existing Google Sheet. Multi-Site User Mapping: Fixed an issue where server-side logging user mapping did not work correctly in multi-site deployment scenarios. What's Next for App ConnectThe team is now shifting its focus and is excited to soon release a beta of the next major version of App Connect!You can learn more about this upcoming beta, its

I’m using the 3-legged OAuth flow (Authorization Code → Server-side web) to allow users to log in to the dashboard. However, the embedded Web Phone requires users to re-authenticate.I tried using JWT authorization for the embedded Web Phone but received the following error:POST https://platform.ringcentral.com/restapi/v1.0/client-info/sip-provision 403  Error: In order to call this API endpoint, application needs to have [VoipCalling] permissionSince the authorization code is already used during sign-in, can I reuse the existing access token to authenticate the Web Phone within the iframe? Or is there another way to enable single sign-on for both the dashboard and the embedded Web Phone without requiring users to re-authenticate?

In RingEx’s API how would you pull a list of User Groups and their ID? I’m trying to create a report using the Analytics API that can be filtered by User Groups if you have their ID. How would one do this using the API? Is there also an API call to return a list of users in a User Group if you have the ID?

When choosing a sheet to connect RingCentral to, it just comes up to a blank site unless I create new sheet each time I log on

I have been unable to create message store exports for many accounts since 6/13. The API returns a 429 for the https://platform.ringcentral.com/restapi/v1.0/account/accountId/message-store-report endpoint. However the headers indicate that this is not really the case.They indicate that I have 29 more requests left in the time period. I already employ a method to ensure that I am not exceeding rate limits so this is unexpected and I believe indicates an issue with the ringcentral systems.    'X-Rate-Limit-Group': 'heavy',    'X-Rate-Limit-Limit': '30',    'X-Rate-Limit-Remaining': '29',    'X-Rate-Limit-Window': '60',    'Retry-After': '40',Please advise on how/when this will be resolved. 

We have a free account with an application in production and use it for our business.Our customers retrive from or send to Ring Central their contacts, call logs, sms, ecc.. and these requests are done by API with many parallel processes so it is complex for us manage the request rate limit with a waiting mutex.The question is: is it possible to increase the limit for example with a not free account? Eventually what are new limits available?Thanks.

The phone is going directly to my cell phone without a ring tone, only as a missed call.

We're excited to announce the release of the next version of App Connect, bringing key improvements to user experience, clarity, and setup processes. Check out what's new:New Features & Clarity Improvements Improved Number Formatting Guidance: For Clio, Insightly, and NetSuite users, we've added a helpful link to documentation about number formatting. This will help you better understand the specific formatting logic for these applications. Clearer Admin Setup for Server-Side Logging: We've improved the UI to clearly reflect the current limitation of server-side call logging: only a single admin can set it up. Now, if server-side call logging has already been configured, other admins will see a message indicating it's already set up and by whom. This removes setup confusion and prevents accidental configuration changes. Fixes & Reliability Enhancements Better Bullhorn Setup Warning: When setting up server-side logging for Bullhorn, you'll now get a warning message if the ente

Is there a way to schedule an SMS at a scheduled date like a follow up? I would like to set up a follow up SMS for a week later after a trigger event. I am trying to build a workflow that will trigger after reaching a voicemail box of the recipient, if the recipient is not in my contacts list, like a new client. After being triggered it should send a follow up text then a week later send another text, for 3 weeks. 

Hello, we have a general auto-reply workflow set up to trigger for every incoming SMS. While the history shows the messages as “successful,” the replies are not actually being delivered. It’s also difficult to pinpoint which numbers are affected, since the history log doesn’t display the recipient’s phone number—just a general success status. Is anyone else experiencing this issue?

No issue with RingCentral Video with mic or Speaker.   With RingCentral App Connect user can receive calls and hear and speak.   When making calls, they can not hear and believe the person called can not hear.Added external Mic and speaker to get inbound calls working.

I need assistance setting up SMS automation for our main line 515-650-2105. I have tried using the RC automated workflow builder beta site, but when I test the automation in the live environment, it does not function. However, when I “simulate” with the simulation icon in the builder site, the workflow seems to work properly. 

Any ideas on why App Connect is not logging calls in Bullhorn?  It does for some calls, not others. It works from some users in my office and not others.   I have read all the documentation, checked settings for all users to ensure it should be logging.  Also checked to make sure contact and number is correct. Funny thing, the unlogged contact when clicked on in the app will take me to the correct record in Bullhorn, but there is no logged note.

We're excited to announce the release of App Connect 1.6.7, which includes several important fixes and improvements to enhance your experience. This update focuses on improving integrations with Clio, NetSuite, and Bullhorn, as well as addressing a microphone selection issue.What's New in this Version?Clio  Enhanced SMS Logging: We've improved how App Connect logs media sent via SMS. Images and videos now appear as a media link in the resulting message logs, making it easier to access and review them. NetSuite  New Transaction Field Association: Phone call logs in NetSuite now include a native transaction field that creates a direct association with the relevant Sales Order or Opportunity, streamlining your record-keeping. Expanded Contact Types: We've added support for logging calls against Vendors. Previously, you could only log calls against Customers and Contacts. This new functionality provides a more comprehensive view of all your business communications within NetSuite. Bullho

Phone number format alternatives are###-###-#### # ###-###-####Dial/call logging works for the phone number 214-555-5555. (obviously using a real number)Dial works for the phone number 1 214-555-5555. Call logging does not work, it cannot find the contact.If I change the Phone number format alternatives to 1 ###-###-#### then 1 214-555-5555 works. Is this the expected behavior?  

Hello, I was looking into utilizing the API to pull a transcription of every call to a specific number (our Helpdesk extension for example) and have that transcription entered into an existing Power App (our ticketing app) using power automate. This would help us keep track of ticket data especially on busier days. Has anyone done something similar or could help push me in the right direction?

Hello! We are using the RingCentral App Connect extension with NetSuite and have enabled the “Opportunity Logging” option under NetSuite Options.When logging a call, the extension shows me a dropdown list of active Opportunities from NetSuite associated with that customer/contact. I can select one (e.g., Opportunity #OPP1529). However, after saving the log, the resulting Phone Call record in NetSuite does not show any value in the native “Transaction” field nor does it show any information in the message/detail field that it was associated with OPP1529. Details: The call log itself is created successfully with Summary, Notes, Contact Number, Duration, and Recording link. The Opportunity I select in App Connect is not written to the Transaction field in the NetSuite log. The user role has Full access to Phone Call, Task, Event, Customer, Contact, and Opportunity records. Testing with the Administrator role produces the same result (Transaction still blank, no note in the details o

I believe this was working before, but recently I have noticed, calls made to RC call queues are not logging the author correctly when answered. The author is only showing as the admin account. Is this expected behavior? Or should a candidate calling a branch call queue log under the correct end user who answers the phone?

Issue:You’ve noticed a mismatch between the data returned by the Call Log API and the information shown in the Analytics Performance Report. Specifically, there are discrepancies in the duration of total call time, IVR, talk time, and missing data such as queue time and hold time. Additionally, there is no tie to transferred calls.Explanation:The Analytics Performance Report application does not rely heavily on the platform APIs to gather and calculate the data displayed. It uses internal processing mechanisms that are not accessible via API. Unfortunately, there is no available API to retrieve either the processed or raw data used for the performance report.Solution: Call Log API provides only basic call data, which may not be sufficient for in-depth call analytics. Since you do not want to implement subscriptions or notifications, there is no straightforward API solution to access detailed performance metrics at this time. You can submit a feature request to product support for p

The AI works fine in English, it produces a transcript, and a summary of my calls.  However, most of my clients speak Spanish so I speak to them in Spanish. How do I set up the AI to do a transcript in Spanish?

Hello,I am developing an integration with RingCentral to retrieve contacts. From reviewing the documentation, I understand that there are two types of contacts: External contacts – specific to a user Internal contacts – managed at the company level Using the Address Book API, I am able to create external contacts. However, when I open the RingCentral app, I don’t see a dedicated tab in the Contacts menu that displays the contact I created.Additionally, I would like to know if it is possible to enable and manage custom fields for contacts. If so, after creating a contact through the API, is there a method to update or customize additional fields programmatically, or is this functionality only available through the Admin Portal?Thank you very much for your help. Contacts tab inside Super Admin account on Ring Central desktop app 

Server side logging keeps logging calls under the Admin account only. Also, the new User Mapping section is only showing 14 valid end users. We have around 300 end users. I’ve tried enabling server side logging fresh and re-entering the credentials. Will it only log correctly for those listed in the User Mapping section?