Developer Platform, APIs, & Integrations

There appear to be 2 official C# SDKs for use with RingCentral API: 1. https://github.com/ringcentral/ringcentral-csharp 2. https://github.com/ringcentral/ringcentral-csharp-client What is the difference between these two? Which one is preferred for accessing the API?

How do messages tie back to call logs? I need to get the message information for all call legs/logs that resulted in a voicemail, and cannot find the relationship between the two objects. Currently, the only IDs that I see in the detailed message data are the messageId and attachementId. The call logs have a sessionId, but I do not know what this ties to, and the call legs only have a callLogId, and a LegId.Any help in identifying the relationship would be greatly appreciated.Thanks!

Is it possible to control the number of retries when faxing using API?Is it possible to control the amount of time between retries?We are posting the jobs using: /restapi/v1.0/account/~/extension/~/message-store/

I need a Desk.com ticket to be spawned whenever someone dials either of the two RingCentral numbers that are associated with two of my company's cell phones. Desk.com's support desk informed me that this integration requires an API message from RingCentral.

Is there a way to have Faxes from inbox automatically upload to Google Drive or Box accounts?

Is it possible to query the api for the call log and retrieve the logs for ALL associated extensions? As it stands now, I have to make a separate call for each extension to get all the logs. I see the option to filter by a single extension, but I don't believe I saw the option for all extensions in the parameters for the call log api. But perhaps I am missing something? Is there maybe a certain keyword I can use for the extension parameter that will give me all extensions?

I'm using the/restapi/v1.0/account/~/extension/{extensionId}/call-log URL to download call logs, and I'm passing view=Detailed into the querystring, to make sure I get detailed call log entries.However, I do not seem to be able to find "Voicemail" logs in the results. I see them in the "Call Log" page of RingCentral, but not the API call-log results. Anyone else experiencing this? All of the other entry types seem to be coming down okay. I also checked the "leg" data of the results in case it was buried in there, but still didn't see it.

I am at my wits end. I love Ring Central service but would like to try a more advanced phone (Yealink t48G . Although I am not a developer I am having issues as a customer finding someone that would help me. I am looking for the "Extension" id that can be used with blf to monitor that extension. Any help in pointing me in the right direction would be appreciated.Thanks

I am trying to figure out a workaround solution for archiving all (sent and received) RingCentral SMS messages via a channel that our archiving provider, Smarsh, can access. Is it possible to have SMS auto-forwarded to an RSS feed? Smarsh can archive a private page on our website, and then pull the messages into the archive. So -- is it possible? Thanks for your input!

Is there a particular reason why error response bodies in a multi-part response don't actually include any details?Take the following response text for example. There's no identifying extension id or url attached to the error response, which would be highly useful for logging and debugging purposes (yes, that the extension 404s is noted in the response "manifest" above the individual responses, but the only way to correlate the error items there with any error messages below is to rely on order.)At the very least, it seems reasonable to replace [extensionId] in the error message with the actual extensionId. Even better to include the url.Content-Type: application/json { "response" : [ { "href" : "https://platform.ringcentral.com/restapi/v1.0/account/XXXXXXXXX/extension/1046387016/presence", "status" : 200, "responseDescription" : "OK" }, { "href" : "https://platform

Suppose the user calls to a directory number, i.e., the one that prompts the user to press more keys to continue. The question is how we can do that with RingCentral Web Phone API.

RingCentral has introduced multiple user roles and permission levels beyond admin and non-admin. I am looking for an API method of interrogating the system to determine whether a particular user is *the* Super Admin or not.Is there a way to discover this information via the API?

Hello team,While testing the warm transfer functionality we found the below. could you please check and let me know what can be done.Customer calls in the call centre and gets connected with agent 1Agent 1 wants to talk to agent 2 before informing anything to the customer and does the warm transfer to agent 2 to talk internally.After talking for some time agent 1 decides to do the complete transfer to agent 2 .Once agent 1 does this agent 2 receives the inbound call and gets connected to the customer and start talking.Meanwhile agent 1 receives the hang up details. Everything works fine till now.Now when agent 2 disconnects the call with the customer notification for hang up doesnt comes up properly, it is mentioned below.I think the from": "70002", field should be coming with the customer number rather than extension number of the agent 1, it should be like this from": "+919740398923". Please suggest.Notification Event"uuid": "6a0231ed-5185

OverviewWe have identified an intermittent issue with OAuth authorization code grant where exchanging an authorization code for an access token may temporarily fail due to a synchronization issue. This is being resolved by our engineering team and we will provide an update here when it is available.Temporary WorkaroundA temporary workaround is to retry the authorization code exchange within your application. This needs to be done before the authorization code expires with a recommended delay of 3 seconds.

I am working in Production environment, I login with username = maincompanyNumber,request is: https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?but can not get all call logs for all users under? Am I doing something wrong?Thanks.

I would like to be able to record call dispositions in our CRM system upon call completion. I set up a subscription to receive call related notifications (/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true) which seems to work fine. However, I do not see a link between notifications and call log entries which have the final disposition information attached and/or potential link to the voicemail recording. I can: 1) link notification and call log entries by sessionId for connected calls (both inbound and outbound) I cannot: 1) link "Ringing" or "NoCall" final notification to a Missed (inbound) call 2) link "Ringing" or "NoCall" final notification to a Voicemail (inbound) call 3) related to #2, I am not able to fetch the recording id I see call log ids when I list calls but they do not appear in web-hook notifications. At the same time, sessionId listed on call logs related to case #1 and #2 does not seem to b

I am attempting to subscribe to push notifications. When I send the request I am receiving the error code 'SUB-520' with description 'Validation Token is not returned'. I can't find anything in the API documentation about this whatsoever. I see the request come in to my server with a custom HTTP header called VALIDATION_TOKEN. I tried many ways to reply to this, but nothing I have tried works. What am I missing?

I would like to be able to dynamicaly stop / start call recording based off some event in our 3rd party system using the RC APIs. We are recording all calls at the trunk level and when one of our agents start taking Credit Card information we would like to stop the recording. Once agent finishes taking that information we would start the recording again. Is this possible?

Observed Behaviour:When clicking on a "rcmobile" Ring Out link as documented in the developer portal, the RingCentral app opens, but the number from the link does not get populated in the app, and a call is not placed.Expected Behaviour:When clicking the Ring Out link from the example code below, the RingCentral sales number is called.This have been observed with:OS: macOS Sierra 10.12 (16A323)RingCentral App: 8.2.1.22660 (64-bit), 8.3.4.24012 (64-bit)Browsers: Firefox 49.0.1, Chrome 53.0.2785.116 (64-bit), Safari 10.0 (12602.1.50.0.10)This does function as intended on the iPhone using iOS 10.0.3 and RingCentral 8.3.0.HTML Sample for Testing:<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "" target="_blank">http://www.w3.org/TR/html4/loose.dtd">; <html lang="en"> <head> <meta http-equiv="content-type" content="text/html; charset=utf-8"> <title>Ring Central Desktop Link<

When trying to login using c# SDK we are receiving the below error, it was working couple of hours back. below is the error. Please help Severity=Warn MessageSource=Client IsDotNetException=True Message=The remote name could not be resolved: 'pubsub.pubnub.com' DetailedDotNetException=System.Net.WebException: The remote name could not be resolved: 'pubsub.pubnub.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at PubNubMessaging.Core.PubnubWebRequestBase.EndGetResponse(IAsyncResult asyncResult) at PubNubMessaging.Core.PubnubWin.UrlProcessResponseCallback[T](IAsyncResult asynchronousResult) PubnubWebRequest=PubNubMessaging.Core.PubnubWebRequest PubnubWebResponse= Channel=4766110553604932_2c452c78 ChannelGroup= Description=Undocumented error. Please contact PubNub support with full error object details for further investigation ErrorDateTimeGMT=10/21/2016 11:45:35 AM 2016-10-21 07:45:36 $$ [Information] $$ Info $$ Subscribed successfully 2016-10-

I am able to launch RC meetings and join a meeting using the following command line parameters."--url=zoomrc://ringcentral.us/join?action=join&confno=9999999999"where 9999999999 is the meeting ID.Is there a way to specify the login credentials from the command line? i.e. phone number and password?The reason for the question is we want to provide an easy link to our users in meeting rooms that will allow them to start the room as the meeting host without needing to enter the credentials. We have a PC that is running RC Meetings but occasionally people will logout the room from the app and then the room won't join the meeting as the host.

Using: username=441392790295&extension=301&password=*******&grant_type=password&url=https://platform.ringcentral.com/restapi/oauth/tokenshould generate the same results as a detailed request for calls from the RingCentral Dashboard i.e all calls to our huntgroup. Instead it just provides call for 301 the supervisor extn which rarely answers any calls in the huntgroup so calls are shown as "missed" when in fact they went to another extn in the huntgroup:"uri" : "https://platform.ringcentral.com/restapi/v1.0/account/672175064/extension/672175064/call-log/F7YKFKZ...;, "id" : "F7YKFKZMWkP2fzk", "sessionId" : "286649505064", "startTime" : "2016-10-06T17:40:09.000Z", "duration" : 3, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumb

We have inbound calls that get transferred one or more times within the company. When I look at the json data for those multiple legs, there is nothing that ties them together. I saw a post from Benjamin Dean that states:"You can use the 'sessionId' property as that is unique across multiple legs of a call. Does that answer your last question?"https://devcommunity.ringcentral.com/ringcentraldev/topics/outbound-call-issueIn my json data, the sessionId changes for each leg. Is there some setting that I need to change so that the sessionId will stay the same for each leg of the call?

we are using the windows service to create the subscription and this windows service will be running always in the server, after couple of hours or more than those hours the subscription is not working and we have to start and stop the windows service to start the sending the SMS again.do we need to do this always? do we have any mechanism to continuously keep running the service and sending the SMS all times.

the integration API uses the REST API Ring out method to make the out bound call from the third party application. The call is working fine and i am able to receive the call in my mobile, however there is no calls or notification are happening to the specific agent? how the Agent will disconnect the call? currently from my mobile i am disconnecting the call? is there any way to send the notification to the specific agent.