Developer Platform, APIs, & Integrations

Hello team,While testing the warm transfer functionality we found the below. could you please check and let me know what can be done.Customer calls in the call centre and gets connected with agent 1Agent 1 wants to talk to agent 2 before informing anything to the customer and does the warm transfer to agent 2 to talk internally.After talking for some time agent 1 decides to do the complete transfer to agent 2 .Once agent 1 does this agent 2 receives the inbound call and gets connected to the customer and start talking.Meanwhile agent 1 receives the hang up details. Everything works fine till now.Now when agent 2 disconnects the call with the customer notification for hang up doesnt comes up properly, it is mentioned below.I think the from": "70002", field should be coming with the customer number rather than extension number of the agent 1, it should be like this from": "+919740398923". Please suggest.Notification Event"uuid": "6a0231ed-5185

OverviewWe have identified an intermittent issue with OAuth authorization code grant where exchanging an authorization code for an access token may temporarily fail due to a synchronization issue. This is being resolved by our engineering team and we will provide an update here when it is available.Temporary WorkaroundA temporary workaround is to retry the authorization code exchange within your application. This needs to be done before the authorization code expires with a recommended delay of 3 seconds.

I am working in Production environment, I login with username = maincompanyNumber,request is: https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?but can not get all call logs for all users under? Am I doing something wrong?Thanks.

I would like to be able to record call dispositions in our CRM system upon call completion. I set up a subscription to receive call related notifications (/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true) which seems to work fine. However, I do not see a link between notifications and call log entries which have the final disposition information attached and/or potential link to the voicemail recording. I can: 1) link notification and call log entries by sessionId for connected calls (both inbound and outbound) I cannot: 1) link "Ringing" or "NoCall" final notification to a Missed (inbound) call 2) link "Ringing" or "NoCall" final notification to a Voicemail (inbound) call 3) related to #2, I am not able to fetch the recording id I see call log ids when I list calls but they do not appear in web-hook notifications. At the same time, sessionId listed on call logs related to case #1 and #2 does not seem to b

I am attempting to subscribe to push notifications. When I send the request I am receiving the error code 'SUB-520' with description 'Validation Token is not returned'. I can't find anything in the API documentation about this whatsoever. I see the request come in to my server with a custom HTTP header called VALIDATION_TOKEN. I tried many ways to reply to this, but nothing I have tried works. What am I missing?

I would like to be able to dynamicaly stop / start call recording based off some event in our 3rd party system using the RC APIs. We are recording all calls at the trunk level and when one of our agents start taking Credit Card information we would like to stop the recording. Once agent finishes taking that information we would start the recording again. Is this possible?

Observed Behaviour:When clicking on a "rcmobile" Ring Out link as documented in the developer portal, the RingCentral app opens, but the number from the link does not get populated in the app, and a call is not placed.Expected Behaviour:When clicking the Ring Out link from the example code below, the RingCentral sales number is called.This have been observed with:OS: macOS Sierra 10.12 (16A323)RingCentral App: 8.2.1.22660 (64-bit), 8.3.4.24012 (64-bit)Browsers: Firefox 49.0.1, Chrome 53.0.2785.116 (64-bit), Safari 10.0 (12602.1.50.0.10)This does function as intended on the iPhone using iOS 10.0.3 and RingCentral 8.3.0.HTML Sample for Testing:<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "" target="_blank">http://www.w3.org/TR/html4/loose.dtd">; <html lang="en"> <head> <meta http-equiv="content-type" content="text/html; charset=utf-8"> <title>Ring Central Desktop Link<

When trying to login using c# SDK we are receiving the below error, it was working couple of hours back. below is the error. Please help Severity=Warn MessageSource=Client IsDotNetException=True Message=The remote name could not be resolved: 'pubsub.pubnub.com' DetailedDotNetException=System.Net.WebException: The remote name could not be resolved: 'pubsub.pubnub.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at PubNubMessaging.Core.PubnubWebRequestBase.EndGetResponse(IAsyncResult asyncResult) at PubNubMessaging.Core.PubnubWin.UrlProcessResponseCallback[T](IAsyncResult asynchronousResult) PubnubWebRequest=PubNubMessaging.Core.PubnubWebRequest PubnubWebResponse= Channel=4766110553604932_2c452c78 ChannelGroup= Description=Undocumented error. Please contact PubNub support with full error object details for further investigation ErrorDateTimeGMT=10/21/2016 11:45:35 AM 2016-10-21 07:45:36 $$ [Information] $$ Info $$ Subscribed successfully 2016-10-

I am able to launch RC meetings and join a meeting using the following command line parameters."--url=zoomrc://ringcentral.us/join?action=join&confno=9999999999"where 9999999999 is the meeting ID.Is there a way to specify the login credentials from the command line? i.e. phone number and password?The reason for the question is we want to provide an easy link to our users in meeting rooms that will allow them to start the room as the meeting host without needing to enter the credentials. We have a PC that is running RC Meetings but occasionally people will logout the room from the app and then the room won't join the meeting as the host.

Using: username=441392790295&extension=301&password=*******&grant_type=password&url=https://platform.ringcentral.com/restapi/oauth/tokenshould generate the same results as a detailed request for calls from the RingCentral Dashboard i.e all calls to our huntgroup. Instead it just provides call for 301 the supervisor extn which rarely answers any calls in the huntgroup so calls are shown as "missed" when in fact they went to another extn in the huntgroup:"uri" : "https://platform.ringcentral.com/restapi/v1.0/account/672175064/extension/672175064/call-log/F7YKFKZ...;, "id" : "F7YKFKZMWkP2fzk", "sessionId" : "286649505064", "startTime" : "2016-10-06T17:40:09.000Z", "duration" : 3, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumb

We have inbound calls that get transferred one or more times within the company. When I look at the json data for those multiple legs, there is nothing that ties them together. I saw a post from Benjamin Dean that states:"You can use the 'sessionId' property as that is unique across multiple legs of a call. Does that answer your last question?"https://devcommunity.ringcentral.com/ringcentraldev/topics/outbound-call-issueIn my json data, the sessionId changes for each leg. Is there some setting that I need to change so that the sessionId will stay the same for each leg of the call?

we are using the windows service to create the subscription and this windows service will be running always in the server, after couple of hours or more than those hours the subscription is not working and we have to start and stop the windows service to start the sending the SMS again.do we need to do this always? do we have any mechanism to continuously keep running the service and sending the SMS all times.

the integration API uses the REST API Ring out method to make the out bound call from the third party application. The call is working fine and i am able to receive the call in my mobile, however there is no calls or notification are happening to the specific agent? how the Agent will disconnect the call? currently from my mobile i am disconnecting the call? is there any way to send the notification to the specific agent.

With bitrix as our companies social, project management, crm portal is there a way we can connect ringcentral up with our client contacts with in bitrix to have a central location to share client info with employees?

Original: https://github.com/ringcentral/ringcentral-web-phone/issues/85As my colleague and I are trying to explore how to work with the Web Phone, we stuck while configuring the RingCentral app for Web Phone according to the README file.The issue is that when we try to set up a new browser-based app, there is no permission VoIP Calling. Should I use different permissions?Today, I found a Youtube video released by Benjamin Dean regarding to the setup. At 14:03 of the video, the demo app in the video clearly have the permission VoIP Calling. However, when I set up the application, the permission VoIP Calling doesn't seem to exist as you can see from the screenshots on GitHub.Please advise how I should set up an application with VoIP Calling. Also, is it possible to have a Server/Web application to do VoIP Calling?

Our system has reminder function. Currently, we send SMS message for reminder. I wonder if we can send the voice message for reminder (like text to speech) from RingCentral API?

I was trying to make outbound phone call from the ring central desktop application. When the call is ringing on my mobile the subscription notification is starting up and providing all the details for the specific call.ISSUE:in the JSON data i received only the main company phone number as the from number on the JSON data? why it is not showing the actual phone number which i am dialing from 9295755408 to my mobile number. Is there any way to get this details on the subscription?How 3rd application will know for this call is made from which user or extension

Hi the community!Is it possible to get RingCentral Group list with some API call?It is the groups that I'm talking aboutIt is also required to get active calls within particular group also.

Hi, We are trying to authenticate RC credentials using the API. Our RC account has 2 extension numbers. Using the first extension, we are able to authenticate the credentials but using the other one, it resulted to a bad request: HTTP/1.1 400 Bad Request Server: nginx/1.8.0 Date: Fri, 23 Sep 2016 10:30:04 GMT Content-Type: application/json;charset=UTF-8 Content-Length: 49 Connection: keep-alive RCRequestId: b106d9be-8178-11e6-b3aa-005056979a38 RoutingKey: IAD01P08PAS01 Content-Language: en X-AGW-Host: sjc01-c01-agw01.c01.ringcentral.com { "message" : "Bad Request", "errors" : [ ] } Anybody knows what is wrong? We are able to login successfully using that other extension in the Ringcentral site with the same password entered as to the API.

I am running into a frustrating limitation of the Get Message List API. I need to get ALLmessages for ALL extensions during a specified time frame. In order to do that now, I have to iterate through all extensions even if they do not have any messages while staying within the 50 messages/minute limit. We have a LOT of extensions (over 4000) so this is very time consuming and inefficient. It is taking close to an hour and a half to churn through all of these extensions, which will be no good.Is there any way to get all messages for all extensions using a bulk call? Some of the API calls allow you to eliminate the extension thus allowing you to pull the data for all extensions.If this is not possible (this would be very frustrating), is there any way to get a list of extensions that have messages within a time frame? That would at least allow me to only look at those extensions that have messages and not waste my time making calls to extensions that do not have messages.Please let me kno

Yesterday, I found a problem that after successfully making a new subscription, there is no webhook posted to the specified URL while the RingOut call is in progress.So far, when my app subscribes for the events (mentioned below), I see that the whole process go through just fine and my webhook endpoint always gets something back from RingCentral. However, after that, there is no postback to that webhook endpoint so far.The webhook endpoint is always accessible and operational without issue.At the moment, I believe that there is no postback from RingCentral but I am not so sure about that.I would like some guidance how to investigate this issue.Steps to reproduce the problem:Make a new subscription or ignore if there is an active webhook subscription for the following events:/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true/restapi/v1.0/account/~/extension/~/presence/line/presence?detailedTelephonyState=trueMake a RingOut call.

We are getting message Caller ID should be one of company direct numbers and calls are not going thru when our doctors call patients through RingCentral which is integrated into our application appointment interface, starting yesterday around 8am EST. How it should work: A doctor clicks a phone number in our application, it connects to RingCentral which calls the doctor and also the patient with a Company name caller ID. The Outbound Caller ID set in each physicians user profile in RingCentral is the main toll free number on the account. This function has been working seamlessly for 18 months. We have not made any changes to our application. We have not made any modifications to the Caller ID info listed in Ring Central for these users. Last night around 10 pm EST the issue seemed to resolve itself, and the calls were going through. This morning the issue is back. This is critical functionality for us.

Is it possible to get amount of time call is being put in on-hold mode with some RC API?It is also required to get amount of time in on-hold mode before get first anser and after initial answer?I understand that is possible listening to Presence Event notification, paying attention to telephonyStatus parameter value, right?Any other way to do this, perhaps?

Suddenly our RingOut API call stopped working.It is throwing error :"errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers", "errors" : [ { "errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers"We are using Direct numbers as caller id but it still showing this error message and not connecting the calls.

Is there an API/Endpoint to access service status, we are looking in to adding a system status feature to our intranet