Developer Platform, APIs, & Integrations

Hi, I was wondering if it is possible to place calls automatically to our customers and use a robot voice pre-recorded message to warn them about various issues with their systems using the RingCentral API? If so, I would appreciate it if you could guide me on how.Thanks.

I am receiving the attached error message. You have reached your limit of available sandbox logins. To increase this limit, please file a ticket with support. on top: why is my Administrator email show : xx@dlh.de. It should state peter.hogger@dlh.de all users in my sandbox can be deleted.

I'm attempting to pull data from a Sandbox Env - Call Log. There is confirmed one record on the Call Log, for context. I'm using a Sandbox App that uses JWT Auth. When I run 'python3 pray.py' in Terminal, I get the following error:Unable to authenticate to platform. Check credentials.Unauthorized for this grant typeHere is the code I'm running:from ringcentral import SDK RINGCENTRAL_CLIENTID = 'hTTB9Rt9QT6ctmCyK9c2EA' RINGCENTRAL_CLIENTSECRET = 'sP8##############################PG4Qg' RINGCENTRAL_SERVER = 'https://platform.devtest.ringcentral.com' rcsdk = SDK( RINGCENTRAL_CLIENTID, RINGCENTRAL_CLIENTSECRET, RINGCENTRAL_SERVER) platform = rcsdk.platform() JWT_TOKEN = "eyJraWQiOiI########################################MjU2In0" try: platform.login( jwt=JWT_TOKEN ) params = { 'dateFrom': "2012-01-01T00:00:00.000Z" } resp = platform.get('/restapi/v1.0/account/~/extension/~/call-l

I am trying to pull the phone number of an Inbound active phone number routed through a call Queue for an user. I am currently using Get User Active Call to try and pull that number. It seems to work for direct calls to and from User to Client and in call Queues if the inbound phone call is ignored by users. the issue is that if a user is busy and the systems moves to the next person or if a user declines a call, the User Active Call record changes to an outbound phone call and does not have the needed phone number anymore. How can I get the external phone number that I need when the record changed from Inbound to Outbound. The phone number I am trying to get is +12222222222What I expect:type: VoiceinternalType: LocalNumberdirection: Inboundaction: Phone Callresult: In Progressto: { name: Test Queue phoneNumber: +1111111111 location: Abbyville , KS},from: { name: Test Queue - Sam Smith phoneNumber: +1222222222 location: Town, St},What I am getting:internalType: S

Hi,I am trying to create a new webhook.I followed the guide https://developers.ringcentral.com/guide/notifications/webhooks/quick-start#phpAfter starting ngrow and starting the php file I get this errorPHP Fatal error: Uncaught GuzzleHttpExceptionRequestException: cURL error 3: (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for /restapi/oauth/token in /var/www/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php:211Stack trace:#0 /var/www/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php(158): GuzzleHttpHandlerCurlFactory::createRejection()#1 /var/www/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php(110): GuzzleHttpHandlerCurlFactory::finishError()#2 /var/www/vendor/guzzlehttp/guzzle/src/Handler/CurlHandler.php(47): GuzzleHttpHandlerCurlFactory::finish()#3 /var/www/vendor/guzzlehttp/guzzle/src/Handler/Proxy.php(28): GuzzleHttpHandlerCurlHandler->__invoke()#4 /var/www/vendor/guzzlehttp/guzzle/src/Handler/Proxy.php(48): GuzzleHttpHandlerProxy::GuzzleHttpHandler{clos

I've tried multiple credential combinations. I've recreated multiple sandbox apps just to make sure I was setting them up correctly.The only thing I think may be conflicting is the Company Main Number in my develoepr account is different than the phone number (username) that has been assigned to my apps.Environment: sandboxMain Company Number: +1629235xxxxApps Phone number (username): +1267299xxxxWhen I use the +1267299xxxx number in the API Reference docs 'Try it out'. I get the json response just fine. When I try to make the request using python SDK it give the following.Traceback (most recent call last):File "/home/user/repos/flask-api/fapi/lib/python3.10/site-packages/ringcentral/http/client.py", line 28, in sendresponse.response().raise_for_status()File "/home/user/repos/flask-api/fapi/lib/python3.10/site-packages/requests/models.py", line 1021, in raise_for_statusraise HTTPError(http_error_msg, response=self)requests.exceptions.HTTPError: 400 C

Hi!We are working with RingCentral "Read Call Logs" API and we have observed that the data returned do not match with the "Analytical Reports" provided by RC Admin account.For example, In the week 2019-07-22 to 2019-07-28 for the extension 111 (RC extension 214644031) the API gives around 40 results back whereas when we check the "Performance Reports" in RC Admin account the same person has over 330 calls.Please see below the request metadata:{"uri": "https://platform.ringcentral.com/restapi/v1.0/account/~/extension/214644031/call-log?view=Simple&type=Voice&showBlocked=true&withRecording=false&dateFrom=2019-07-22T00:00:00.000Z&dateTo=2019-07-28T00:00:00.000Z&showDeleted=false&page=1&perPage=1000","records": [],"paging": {"page": 1,"perPage": 1000},"navigation": {"firstPage": {"uri": "https://platform.ringcentral.com/restapi/v1.0/ac

Whenever a new bot add-in is created on RingCentral platform, it shows an email-id like (xxxxxx@xxxx.bot.glip.net) in the bot profile on the platform, what happens when an email is sent to this email-id? Is there any way to retrieve emails sent to this bot email-id?

Hello, I'm currently making a RingCentral App, Im using sandbox enviroment, the problem is that I'm making the call to the endpoint "Make a CallOut", when I insert the information to make the request, an error appears and says: Resource for parameter [deviceId] is not found.I search the problem and I found that is from the device status, that I only need to change the status to available, and the problem is that I don't have a status, the status that exist are:OfflineOnlineOrder in progressOutbound Calls RestrictedPending ReplacementWhy I have the status N/A? and for some reason RingCentral don't let me change the status of the device. https://service.devtest.ringcentral.com/The number is the free digital line that RingCentral offer to make sandbox tests.

I successfully created a webhook subscription to /restapi/v1.0/account/~/telephony/sessions. The subscription is active and not blacklisted, but my server isn't receiving notifications from that subscription. These notifications have worked in the past, but after deleting my old subscriptions and creating a new one, the subscriptions aren't coming in according to my Nginx logs. My app client ID is 8838LLxeS6aFN-iuh18BmQ and the subscription ID is 16aa1bc3-b3ad-45dd-bd57-f31106006a27.

Not sure what's going on, I get redirected every time I try to launch an app from the developer console. I'm able to navigate to the admin home page, but not launch the app. Looks like the error message for that code is for account not found?I have tried logging out and clearing all cookies and browser temp files etc.Please let me know if there's any more info I can provide.

It has been more than 48 hours since I added a phone / device and number associated with that device (as seen in attached screenshot) after following the steps on this link - https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_USBut still the Status has not changed from N/A to active.

We would like to sync the RingCentral events calendar to a Google Workspace Calendar. Is that possible? I'm aware that RC allow sync from Google to RC, but not RC to Google Calendar as far I can tell. If that's accurate, this seems like a conscious development choice to limit interoperability in order to keep users within the RC ecosystem.

Hello, I'm trying to use the widget of RingCentral that is hosted in: https://github.com/ringcentral-tutorials/ringcentral-widgets-demoI downloaded the widget and just change the credentials (.env file) with my sandbox credentials and run it on localhost, when I login in the widget and RingCentral ask me to register a emergency calling address, it makes an error and don't let me allow to continue, the error says:Internal error. Try again later or contact the support. [3057217003584252958]I look at the console and marks me an error on a endpointI even try to configurate the address on: https://app.devtest.ringcentral.com/settings/company_administration and I have the same error

Hi there,I'm new on RingCentral. My company is currently building a CC solution on RingCentral. I created a free account using my business email address and created a free sandbox using this account for proven of concept work. I can see RingCentral auto assign an ext "101" to it but no phone associated with it. So I went to phone system to add a Ringcentral soft phone to it. Then I tried to log into the softphone on my desktop using my email address but it failed saying "Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions. ". What I need to do for me to successfully log into the softphone?

Hi folks, I am juuuust getting started with RingCentral & Python, trying to run the sms.py sample app. I filled out .ENV as required, however, cannot run sms.py without error. I get the error:Unable to authenticate to platform. Check credentials. Either code, or username with password, or jwt has to be providedI have provided username, password, Client ID, etc. in .ENV and it is as if the script is ignoring it. I see a line of the script that says:platform.login(jwt=os.environ.get('RC_JWT'))which leads me to belive this sample .py file defaults to using JWT authentication? If so, how do I change it? If not, what might be wrong with my implementation? Thank You!

Hello everyone, I'm developing a app with RingCentral widget, when I try yo use it I have an error, so I searched for information and that happens because I don't have a digital line is associated in sandbox, I follow up the instructions at https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_USIt's says that I need to enter on the website https://service.devtest.ringcentral.com/ to do the process, the problem is that the site doesn't works, it gets stuck too much, many times it doesn't load, and any link, thing or menu where I click on gives me a request error and doesn't let me move forward, I've been trying to do it for several days but the page doesn't work at all.

{"errorCode": "FeatureNotAvailable","message": "The requested feature is not available","errors": [{"errorCode": "MSG-242","message": "The requested feature is not available"}]}I see in other similar questions on this forum that someone has to fix the sandbox number to enable texting. Number being used is +19293676350 Please fix.

I have been unable to login in the Developer admin portal for quite a while now. The service has been down for more than a day.

When we were installed support created Holiday custom rules under Phone System / General Settings / "location" (we are a multi-site environment) / Site Call Handling / Custom Rules. What I am unsure about is why they pointed the Custom Rule to a "RingGroup" which immediately points to the Holiday IVR. I cannot see any reason why the Custom Rule wasn't pointed to the IVR directly. Could there be something that I'm missing?

Hi all, I currently want to implement the ringcentral embeded widget to a project, so I started to test it with a project that is hosted on github, which is as follows: https://github.com/ringcentral/ringcentral-embeddableI tried it and everything works perfectly, but I can't find how to answer an incoming call, I only see the option to hang up.Where can I or what should I add to be able to answer the call without the need to install programs?, I want to answer the call in the same widget.

After our app graduated to production I created a profile for listing in the App Gallery. I submitted the profile, however, did neither receive a confirmation e-mail nor do I see the profile in my console.Is this normal as the profile has not been approved, or do I have to assume that something went wrong when submitting the profile ?

Hi GuysCan you help us to create some test call via sandbox?Which api I should use to create some test call and recordings to get call logs https://developers.ringcentral.com/api-reference/Call-Log/readCompanyCallLog?Should I use this API https://developers.ringcentral.com/api-reference/Call-Control/startCallRecording or this one https://developers.ringcentral.com/api-reference/Call-Control/createCallOutCallSession ?I need additional data to get request, but I don't know where can I get it. So I catch error response. Do you have any guide/documentation how to create test calls?

Guys, could you please explain how https://developers.ringcentral.com/api-reference/Call-Log/readCompanyCallLog Get Company Call Log Records Date Filter Window works? Seems the dateFrom and dateTo are filtering on the startTime field instead of endTime (startTime + duration) and because of that its possible to miss some calls if we just set the dateFom on the next collection to the previous dateTo + 1ms.My questions:1. Does this API filter by startTime or end time? If it filters by startTime, do we have possibility to change to endTime?2. Does this API return calls that are not completed? Like in progress in this time interval (if this API filter by recording start time)

Created JWT and trying to use this.App I am using is the only App in Production for sending SMS.Using Rest Client with C#restClient = new RestClient( "RC_CLIENT_ID", "RC_CLIENT_SECRET", "https://platform.ringcentral.com"); var jwt = @"REMOVED FOR SECURITY"; var tokenInfo = await restClient.Authorize(jwt);Response: StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers: { Server: nginx Date: Fri, 11 Nov 2022 23:44:07 GMT Connection: keep-alive Vary: Origin Vary: Access-Control-Request-Method Vary: Access-Control-Request-Headers RCRequestId: bbd807d0-621a-11ed-884a-0050568d7d0d Pragma: no-cache Cache-Control: no-store AceRoutingKey: iad41-c01-ace01-f7db789cc-xzsz9_10.120.155.210 RoutingKey: SJC01P13 Content-Type: application/json Content-Length: 201 Content-Language: en } Content: { "error&q