Developer Platform, APIs, & Integrations

Hi,I am able to run aggregate code perfectly for aggregate call withresp = platform.post('/analytics/calls/v1/accounts/~/aggregate/fetch',options),but i am getting 'Unable to Authenticate : HTTP 400 error . when i useresp = platform.post('/analytics/calls/v1/accounts/~/timeline/fetch',options)Why ? Can anyone suggest what is wrong with this url ?from ringcentral import SDKimport os,sys,jsonfrom dotenv import load_dotenvload_dotenv()import pandas as pdrcsdk = SDK( os.environ.get('RC_CLIENT_ID'),os.environ.get('RC_CLIENT_SECRET'),os.environ.get('RC_SERVER_URL') )platform = rcsdk.platform()try:# print(os.environ.get('RC_SERVER_URL') )platform.login(os.environ.get('RC_USERNAME'),os.environ.get('RC_

I am getting a "MSG-242 The requested feature is not available" error when trying to send sms in my production app. I checked and saw that SMS was enabled, but when I go to https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms I get a message saying

I have an app in Production mode and wish to use it to make RingOut calls from different extensions. I use my credentials (Super Admin) for my app.I want the app to be able to do Ringout calls from other extensions in my account. In the URL I use https://platform.ringcentral.com/restapi/v1.0/account/~/extension/<extId>/ring-out.However, I get an error: CMN-426 Feature [RingOut] is not available for extension IDPlease advise how to get the app to work for all users with phone numbers in my account. Can I not just use my credentials to make calls from any extension?BTW I use JWT Auth Flow

Hi,I'm new to ringcentral, to testout the softphone with ringcentral sandbox credentials, I tried calling my ringcentral phone number +16502420059 using another phone number, but the softphone doesn't ring at all and the call goes to missed calls with voice note.

Is there a way to save the call recordings in a specified S3 bucket instead of using the RC servers? Tried looking at the API docs but couldnt find it ( https://developers.ringcentral.com/guide/voice/call-log/recordings ).Or would the best way be to write software that downloads the recording after generated and uploads it. From this callback:{ contentUri: "https://media.devtest.ringcentral.com/restapi/v1.0/account/170848004/recording/6469338004/content" id: "6469338004" link: "http://apps.ringcentral.com/integrations/recording/sandbox/?i

How do we know if our number was permanently blocked by a carrier?? Despite the deadline extension, we are not able to send texts anymore.

I am testing my app in the Sandbox and trying to capture a detailed list of all extensions on my account. I am an admin.URL: https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension?page=1&perPage=50I only capture details for my extension. Looking to capture all extensions. Is this limited in the Sandbox or is there something else I should do?

Hi all,We are testing out the Notification Add-in type. Within RingCentral Developers, we can install to team to get a preview of what the {{ WEBHOOK_URL }} looks like.The last URI path is a JWT, and it decodes to be{ "ot": "c", "oi": "<numericString>, "id": "<numericString> }May I please ask what each JSON key-value pair represents? Thank you

When I started the form Apply for Production, I found a field named "Display Name".Q) What is the difference between App Name and Display Name?I don't expect this app to be public at all. And I have a concern, that if I chose choose a poor name, I won't be able to change it.I'd like to choose the same name as I did for the App Name.

I am generating ample no of request past 7 days for a week. I am sending SMS also calling call log api. But still i see the following for my graduation requirement. If you check my analytics for past 7 days you see many request generated. Please let me know if i have missed any thing.

I was able to make RingOut using the SDK on sandbox. My app just got approved on prod. I was able to authenticate the request, received both access token and refresh token. However, when I actually make the call, my VOIP phone never rang. The result from the RingOut request was:{ "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/2135929020/extension/355474035/ring-out/s-a7180ed0b0ee7z1875cd4e581zc192470000", "id" : "s-a7180ed0b0ee7z1875cd4e581zc192470000", "status" : { "callStatus" : "InProgress", "callerStatus" : "InProgress", "calleeStatus" : "InProgress" }}

Based on other posts it looks like I might need someone to enable SMS for my sandbox account?+14242307403 is the sandbox number

Hello,We are currently working on a project that involves implementing reactions in RingCentral Team Messaging. I have been using the API to fetch message data, but I noticed that the API response does not include any information about message reactions.I could not find any information about reactions in the API response or the reference documentation. I noticed there is a field named `iconEmoji` in the API reference, but I am unsure if it is related to reactions.My questions are:Is the `iconEmoji` field related to message reactions in any way?Is there an endpoint or method in the RingCentral API to retrieve reaction data for messages in team messaging?If the API does not currently support reactions, do you have any plans to add support for them in the future?I would greatly appreciate any guidance or insights you can provide on this matter. Thank y

I'm getting the following error when trying to create a Sandbox Account in RingCentralHow can I solve it?

I'm getting the following error when trying to send an SMS using the API{"errorCode":"FeatureNotAvailable","message":"The requested feature is not available","errors":[{"errorCode":"MSG-242","message":"The requested feature is not available"}]}How can I solve it?

I'm thinking that I'm either using the wrong trigger or the wrong account. To my mind, 'call ended' would encompass all calls made to that account because that is how it worked on similar zaps that I have built. I'm also uncertain if the account is correct but I have tried switching to the owner account as well and not had any success.

Hello,I am trying to implement rich text to the messages presented on my app's frontend (bold, italic, strikethrough, increase/decrease indent, bulleted/numbered list) by converting message body text received through RingCentral into html strings.I am receiving message text in a tweaked type of Markdown in my get requests, which I see is called Mini Markdown made by RingCentral.These message strings are very tricky to convert into HTML using typical libraries for that, such as markdown-it, marked, showdown etc. because of the specific deviations from Markdown conventions in these message body strings I'm receiving through RingCentral API. I get a lot of bugs and have to customise logic in most rich text scenarios.For example, a bulleted list whose indentation is increased by the 'Increase indent' button in RingCentral app looks like this:

Has anyone had issues with internal RingCentral calls showing up in their Google Analytics for clicked ads?

I've had a ticket in for this for 3 days and no response. Please help.Working on integrating API and testing for production but am getting a no smsNumber error.Sandbox # is +13234713329@Phong Vu I see you've helped alot with this issue.

Hoping to get some help here as I have ran a ton of tests to confirm that this issue is not caused by something I am doing wrong. I currently have an app that makes calls to API to collect call log info. That app is working fine and is in production. Recently, I needed to add some permissions to the app and since you cannot do that in a production app, I created a new one with the same permissions as the old one and a couple more. During that process, it had also created me a new sandbox account since the one I used for the original app had expired. This new sandbox account had a new phone # and extension associated with it. Didn't seem that it would be a big deal but it is. I can request the token just fine and the response comes back with the appropriate permissions:"access_token": "xxxxxxxxxxxxx....",

Please help review what's holding this application to be in production?

When a user sets the phone to "Do not disturb" the Option for "Accept queue calls" disappears. Question: With which API call can I read out the value of this option ("Accept queue calls") - especially when the user is in the status "Do not disturb")?Note: My app should be able to change the presence status of a user. To "restore" the previous values I need to change the presence status to the correct value ("TakeAllCalls" or "DoNotAcceptDepartmentCalls") as was before (before the status was changed to "Do not disturb"). I couldn't find a API call which can read this value.

We have been with RingCentral for 13 years but this latest lack of support has made us question if it is time to move on. For the past 4 Months we have been trying to get RingCentral Integration with Hubspot CRM to work. We are able to make outgoing and receive incoming calls via Hubspot. We are able to receive SMS to RingCentral and send out from RingCentral. However, When we try to set up the workflow to notify our inhouse sales team of a new lead, Ring Central has failed. We have paid additional money for the new SMS compliance. We have waited months for review and filled out numerous forms. We have contacted Sakari and was able to integrate and be up and running in less than 30 min. Why is it so difficult to get adequate assistance from RingCentral? We would prefer to keep everything under 1 company for easier management. This is our last attempt to try and get some assistance with this issue. We need RingCentral account to be able to send via Hubspot workflow a SMS text

My number is 407-215-1738...but when I just called someone they showed me that it was a totally different number I was calling from.