Developer Platform, APIs, & Integrations

I need Api to listen the Inbound Call.or Is any method available in SDK ?

Hi,I am working on a backend system which will listen to IVR call notifications and trigger some event based on that notification.Basically, I want to receive a notification from RingCentral to my system whenever a user calls a particular IVR number.I was able to find notification type detailing the notification data structure : https://developer.ringcentral.com/api-docs/latest/index.html#!#RefGetAccountPresenceEventBut I am not sure where I can configure the IVR number, and the endpoint which will receive notification when that number is called. Or, is there any other such mechanism by which I can receive notifications on IVR number being called.I have gone through API documentation and I have not been able to find it. Please point me to it.Thanks,Anshul

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Hello. I just created Sandbox account. And at the current moment the Call Log is empty.Also I'm unable to call myself, please check this screenshot https://www.screencast.com/t/CoE0te2fsI'm new to RingCentral and don't know if I need something else to setup.I will need to implement next idea: the customer gets a lot of calls and some calls a missed. In this case I will need send SMS with some text to the callers. So to implement this idea I need some test items in my Call Log...

Hello there, we have designed our own CRM according to our business need. We store customers phone number along with their name and email address. I would like to integrate our ring central phones with our CRM so when a customer calls us, his phone number from softphone will match our CRM's data base and trigger all the inquiries, forms and relevant data stored in the CRM so its easy to understand who is calling us and what was the previous discussion / dealing with that specific client. We want to perform this activity by matching the phone number and then triggering the relevant data in a search results or pop up. If this is possible, please advise how to integrate using API. if not then please suggest a best possible way to perform this activity.

We just deployed the RingCentral app for Salesforce and I'm concerned over time our internal calls will unnecessarily clog our Call Logs and SFDC data storage.Has anyone done any work on either the RingCentral or Salesforce side to block Inbound Call Types from being captured?I was hoping in the Call Center or Softphone Layout that there would be an option to include or exclude different types of calls from being logged automatically in Salesforce.

So in sandbox when we initiate a call it will appear in the active call response and after we ended the call when we query the active calls the last call will be listed and some details into it such as call duration etc. But in the production environment it seems that when we ended the call there are no more active calls available. Is it an api issue or are there any settings in the admin portal that affects this behavior?

We are in production for months. Today at 1.53PM presence hook is no longer being called.Then I discover that subscription was not running. The subscription was refreshed less that 24 hours ago much less than subscription expiration. What would be the reason for that?

Purpose is as follows: Our Volunteer force will update a calendar on their availability. And we would like to develop an application that will maintain the availability list & corresponding phone numbers and dynamically sync with Ring Central. So we don't have to manually add or remove numbers in the extensions.

After successfully working for few days in the sandbox, my app stopped working.My app uses PHP and cURL to call RC APIs and has both read presence and read account permissions. App uses OAuth 2.0 Authorization Code Flow.It registers a webhook passing the following filter/restapi/v1.0/account/~/extension/xxxxxx/presence?detailedTelephonyState=true/restapi/v1.0/account/~/extension/xxxxxx/presence/line/presence?detailedTelephonyState=true/restapi/v1.0/account/~/extension/xxxxxx/message-storeand the following parameters$post = array ("eventFilters" => $filter,"deliveryMode" => array("transportType" => "WebHook","address" => "https://myserver.com/rc/subscription.php?guid=6e39c7b7-8241-49d9-9164-07c0c9367ab9")tohttps://platform.devtest.ringcentral.com/restapi/v1.0/subscriptionI see my hook - subscription.php - being called first time during registration passing VALIDATION-TOKEN that is then returned back. The subscriptio

Hi,I am trying to use RingCentral APIs to send SMS messages and listen to IVR notifications.I have been able to get auth-token from API explorer. But send-sms API is not working.I have used "~+14136790083" and "~161055004" as accountId in RingCentral but I have been getting this error."errors": [ { "errorCode": "CMN-102", "message": "Resource for parameter [accountId] is not found", "parameterName": "accountId" }Also, I have not been able to understand how exactly RingCentral IVR notifications work. I want to know where can I setup the IVR number for which if it is called my service will receive notifications.Can someone please help me on send-sms and IVR notifications part.Thanks,Anshul

When accessing call logs, for outbound calls am getting main company number as FROM phone number for all the account phone numbers instead of separate phone number.- When we see the call log from portal we can able to see separate phone numbers.P.S: We set to display main company number for all account phone numbers.

Hi,I am new to RingCentral. I just created a new app and was trying to get it running.Here is the app dashboard link : https://developers.ringcentral.com/my-account.html#/application-dashboard/fy8bijCySBC1DgjWZkxdXg~WDA...I am not able to enter the correct password associated with Sandbox Account: "+14136790083".I tried resetting my password, it asks a security question. "What was your childhood nickname?" The answer to which I do not remember now.Can you please reset the password?Thank,Anshul

Here's the entirety of a call-log from one extension to another that actually omits the extension id from the last leg. Is it omitted because extensionNumber "1" is invalid? (I can't actually find that extension in our account.)If this is a misdial, shouldn't the result be something other than 'Missed'?{ "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/723878016/device/210249608016";,"id" : "210249608016"}},"transport" : "VoIP","legType" : "SipToPstnMetered","extension" : {"uri" : "

Hi There -I asked a similar question yesterday and reached out to dev support. Sorry to flood the forum with questions, but we're trying to launch a new feature ASAP and the issues we're experiencing in sandbox are preventing us from launching.I mentioned in a previous post that we're beginning to use versioning to support breaking changes: https://devcommunity.ringcentral.com/ringcentraldev/topics/app-versioning-sandbox-requests. We already have a version of the app that has graduated to production.I'm still unable to see any data in the API calls Analytics in sandbox mode - we probably made close to 100 successful calls yesterday, and none of them are showing up. Consequently, I'm unable to apply for production.This is really frustrating, as the only change to the app was to add a new OAuth redirect URI. Is there any way we can make this change happen ASAP? We have customers waiting and this is completely out of our control at this point.Thank you, hope you're

Hi All.New to Ring Central and in the process of getting our house in order to test and trial the PHP API. I know the guide is not full completed, but hopefully there are some out there that have already done this.We presently are testing through XAMPP running on a laptop with a virtualised Apache server and mySQL DB's.Is it relatively easy to install and configure Composer and PHAR in XAMPP?Is there a relatively straightforward implementation guide on how this would work via XAMPP?ThanksMatt / Lee

I attempted to change one of the OAuth Redirect URIs in a production application and came to find that this is considered a 'breaking change'. I've decided to implement versioning for our app, as described in this article:https://devcommunity.ringcentral.com/ringcentraldev/topics/ringcentral-application-definition-versio...I've created a v 1.0.1 of our application and added the new redirect URI. I've run a lot of requests in sandbox mode, all of which have been successful, yet none of them are showing in the API Calls analytics. I read that a refresh is performed hourly to account for new API calls - I've been performing tests all day and none have shown up.I'm hoping that we can roll out the new version of the application ASAP - is there any reason the API calls aren't showing up? The only change that we're making is the new OAuth redirect URI, is there a better way to go about the process?Thanks for your help.

Hi, developersi am authenticating my web server application using the code below in c#string AppKey = "my app key";string AppSecret = "my app secret key";var Serverurl = @"https://platform.devtest.ringcentral.com/restapi/oauth/token";string AppName = "FaxOutApp";string AppVersion = "0.0.1";SDK sdk = new SDK(Base64Encode(AppKey), Base64Encode(AppSecret), Serverurl, AppName, AppVersion);string UserName = "16266718052";string Extension = "101";string Password = "my password";var response = sdk.Platform.Login(UserName, Extension, Password, false);here response throw an error of HTTP Status Code : Not Foundcan any one help me for this.any help will be appreciated.Thanks

it works in sandbox for sms:Receipt(status=200, response={ "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;, "id" : 2682755004, "to" : [ { "phoneNumber" : "+16304235327", "location" : "Aurora, IL" } ], "from" : { "phoneNumber" : "+13234308604", "location" : "Montebello, CA" }, "type" : "SMS", "creationTime" : "2017-02-13T15:01:47.000Z", "readStatus" : "Read", "priority" : "Normal", "attachments" : [ { "id" : 2682755004, "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;, "type" : "Text", "contentType" : "text/plain" } ], "direction" : "Outbound", "availability&

I Call out with Desktop App, there are 2 records return, RingOutPC and Phone Call, how can I know the second record is from ringoutPC or just inbound call? I need to merge 2 record to 1 record to calculate correct duration.for example: the following records. one for inbound call, other 2 are outbound from PC.uri id sessionId startTime duration Type Direction Action Result To_Phone To_extensionNumber To_Name To_Location From_Phone From_extensionNumber From_Name From_Location transport lastModifiedTime legs_startTime legs_duration https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log/aOVzMtGEALUc5Xc?view=Detail... aOVzMtGEALUc5Xc 1268118322019 24-Jan-17 39 Voice Inbound Phone Call Accepted +18177686409 7020 Yanmei Morales +12143358664 MORALES YANMEI Grand Prairie (Dallas), TX PSTN 2017-01-24T17:47:54.119Z 0 https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log/aORllaQIvC_W1q4?view=Detail... aORllaQIvC_W1q4 1268068587019 24-Jan-17 10 Voice Outbound Ri

PHP SDKExpected HTTP Error: Server error: 'GET https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ringout/4073' resulted in a '500 Internal Server Error' response: { "message" : "Internal Server Error. Consult RC Support.", "eventId" : "91ca556c-ecbc-11e6-b9d8-005056bb594d" } (from backend) at URL https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ringout/4073

I am working in Production App, and try to get Active Calls. the field I need is ExtensionNumber from response. but it was empty in response. I login in with company main Number and request is: "https://platform.ringcentral.com/restapi/v1.0/account/~/active-calls?view=Detailed";I even tried "https://platform.ringcentral.com/restapi/v1.0/account/~/active-calls"; still no luck.why can't I get extension Number in response?

https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/active-callshttps://platform.ringcentral.com/restapi/v1.0/account/123456/extension/7020/active-callsdidn't work, nothing returned even extension 7020 is answering the call.I need current call record to show whom the logged user is talking to. we have more than 60 different extensions.

Hi - is there a php example of the server-only app password flow? I am having a hard time finding any resources on this. Thanks

$filter = array( '/restapi/v1.0/account/~/extension', ); $paramArray = array( "eventFilters" => $filter, "deliveryMode" => array( "transportType" => "WebHook", "encryption" => "false", "address" => "https://abc.ngrok.io/test.php?auth_token=" . $obj->GetAccessToken(), ), ); Post Call return the following error. WebHook URL working { "errorCode" : "SUB-520", "message" : "Validation Token is not returned", "errors" : [ { "errorCode" : "SUB-520", "message" :