Developer Platform, APIs, & Integrations

Not sure what I'm doing wrong this time, trying to add extension 1158 to automatic call recording, when running the script below I receive: ringcentral.http.api_exception.ApiException: Parameter [addedExtensions] value is invalid.But the documentation tells me to use "addedExtensions"? I get the same error if I try to use "updatedExtensions"?Specific API call I'm following: Office API Reference | RingCentral DevelopersaccountId = '~' body = { 'addedExtensions': { 'extensionNumber': 1158, 'callDirection': 'Outbound' }, # 'updatedExtensions': { # 'extensionNumber': 1158, # 'callDirection': 'Outbound' # }, # 'removedExtensions': { # 'extensionNumber': 1158, # 'callDirection': 'Outbound' # } } r = platform.post(f'/restapi/v1.0/account/{accountId}/call-recording/bulk-assign', body)A

Can I get any reference on pulling user phone number using JavaScript SDK while trying to authenticate with access token calling apu

While we making call(Inbound/Outbound) then caller id shows as 'unknown' call even a contact related to this number.Our requirement is that when a call(Inbound/outbound) take place and if a contact record is available with this number then caller id name shows that related contact name.Please reply if you have any solution related to this.We are using => <script src="/support/api/40.0/lightning/opencti_min.js"></script> this Ring Central web-Phone in salesforce VF page.

1 Ability to Identify the IVR called by customers

Ability to show called and callers number at the same time .

Ability to customize the sequence in call queue

Hello,In our migration from another provider to RingCentral SMS, we increased the flow of SMS traffic though our RingCentral A2P 10DLC number in the last 24 hours.When we did so we started seeing an increase in error 401's in our batch calls. Additionally, we are seeing an increase in delivery error 429 on your RingCentral server (especially when our traffic is at its peak).We had to take the action of decreasing the traffic we are sending to your server (moving back to the previous provider) until we determine how to best resolve this.We are using the Java implementation. I note that we are not keeping the session open and furthermore, we are not batching the sends (1 message per batch). It is implemented this way following your code example AND migrating from another provider's basic flow of control that we use.Please see an example of the error 401 below.Please advise, are we hitting a bug in your service or are we misusing the API ?2020-11-23 13:43:45,855 [ERROR] Thread-541

Sorry if this question was asked already. I am new to RingCentral and RingCentral API. I was asked a question from upper management to have softphone authorized PC to be de-authorized nightly by a batch job. This is a medical field where users move around a lot and when they have login to use softphone on different PC other than the original one, they are not able to. Thank you in Advance.

I have ring central app installed on my Samsung Note 10 Plus and all of my notifications for my phone flow through my Samsung Gear S3 Frontier except when I get a Ring Central phone call through the app. I do not get a Call notification, I do however get the missed call notification. Any way how I can get the call notification on my Watch?,

We want to update User details in the account from api call from our web application. We checked account api here https://developers.ringcentral.com/api-reference/account but no such api there to update user details of a particular extension of account.Where is the api to update the user details of account?

Trying to change the users presence from DND to accept all calls using the below script, it successfully takes them out of DND but on the RingCentral app it shows "Do Not Disturb is ON" and other users still see the users presence as "Do Not Disturb"? Is there a param in "Body" that I'm missing in my script, or is this the intended results using this API call?def turn_off_dnd(*args): accountId = "~" queryParams = { 'extensionNumber': _extension.get() } r = platform.get(f'/restapi/v1.0/account/{accountId}/extension', queryParams) _extJson = json.loads(r.text()) _extId = _extJson['records'][0]['id'] extensionId = _extId body = { 'userStatus': 'Available', 'dndStatus': 'TakeAllCalls', 'allowSeeMyPresence': True, 'presenceStatus': 'Available', } r = platform.put(f'/restapi/v1.

Trying to add a user to multiple queue's using the below script, my goal is not to have to make individual calls for each queue and instead make one call to add them to all necessary queues. Is this possible?I read somewhere else about someone wanting to do it in Java which is how I made the below script(using Python), which gives me errors so I'm not sure if I have things wrong here:body = { 'records': { 'id': _queueAdd[0], 'id': _queueAdd[1], 'id': _queueAdd[2], 'id': _queueAdd[3], }, }, r = platform.get(f'/restapi/v1.0/account/~/extension/{extensionId}/call-queues', body)Thinking maybe 'records' is what was breaking it, I removed that from the body as shown below, still no success. Thinking maybe the error below this script might be my issue, and I need to be given more permissions to the account calls?body = { 'id': _queueAdd[0], 'i

can you tell me if you update the ringcentral for outlook app as much as you update the desktop app? I know you update the desktop app all the time but wasn't sure if you updated the ringcentral for outlook much at all. I want to standardize on one of these and wanted to make sure which is the best.

Can some one help me to find curl request for update user Api? What will be the correct curl format?

We are slowly increasing our SMS traffic through the RingCentral A2P 10DLC , moving it incrementally from another provider. Today we had our first ERROR reported in the metrics (graph) given in the RingCentral Developer Portal. It seems that currently we have no way to see the error detail of this delivery error.While I know we can persist the SMS MessageID on our side and then query the delivery detail, we currently do not do that because other providers give access to this detail via reports.Can you please tell me how we can get access to this error detail without querying by MessageID?

When a coworker and I are in a chat and need to share a file we click the attach file button and select the file to send to the other person. When that person sees the attached file it has the correct extension. When they click on it to download the download status pops up and again has the filename with it's correct extension. When the download reaches 100% the extension changes from the correct value to something else.In our case, she is sending a csv file and it is getting changed to xls. Of course, the underlying file is not in the xls format but plain comma delimited text. Is the extension being changed by RingCentral or because we have office installed and RingCentral has an integration with Office is that causing it?As well, how do we disable this as other users are having issues with file extensions being changed to what might seem like being helpful but is actually very much not.

In ring central online portal, there is options to download the list of users with their extension numbers and saves in excel files. Is any API there that can do the same thing when called? It can provide users list with the extension numbers?

Subject says it all, but -I'm an overall super admin for our RingCentral account but I can't change any Glip team settings unless I created the team or the creator makes me an admin. Why not? Is there even a screen where I can see all the teams?

I am getting an error when I try to upload xml file to update existing IVR menus. I'm pretty confident that my file structure is good. Am I hitting a limit?

If we have multiple users with multiple extension, with Ring central contact API can contact be added multiple extension at same time?what if I call the API as super admin, is it possible to add new contact to all user extension?

While calling access token API call successfully getting the access token which is valid for a while for all the RC Apis. But since we get the token, how can we revoke the access token or refresh token if it is compromised.Does RC allows revoking an already generated token like other south servers?

I am using Zappysys for API CallI am making API calls to retrieve data from RC.but when I make a call I am not getting no datamy ID isaL3JQllRQDGW-CkNOEEGdw

Where I can find any references on using RingCentral api in asp dot net application?i need an example code to run and see how can it be implementedthanks in advance

How can a user be added without an extension or phone number in portal?I am not getting any reference or documentation on it.

We are considering RC for SMS delivery and are now sending about 10% of volume as a test. We are using an A2P 10DLC number for SMS.Prior providers presented lots of reporting that allowed us to see delivery detail from their databases. It would appear that you simply show a couple graphs, and no detail. While I know I can query based on Message ID and store result in a repository that I own, I do not really want to this, nor do I think I should need to (doing so is really duplicating the data, which should not be necessary). However, it comes down to a few things :1. Am I missing report details available from the platform, can I get this detail report from your system without going through the API?2. Does the API allow me to get delivery detail based on date/time range (without Message ID)?3. What is your data retention policy for this data?