Developer Platform, APIs, & Integrations

Our first app is created in sandbox and graduated to production for our own production account which is working great utilising the production credentials and is considered live;URL - https://platform.ringcentral.com ClientIDClientSecret+ JWT Token for authenticationNow I want to use exactly the same application for other accounts so do I have to go through the process again of 'connect to a sandbox - create app - test for 2 days - elevate to production etc' every time I want to connect our application to a new production account?I assume I would need new Client ID, secret and JWT for each account we wish to connect but how would these be obtained without creating the app again in sandbox?App gallery - application is pending review since 12th June - is this relevant to this process being clearer?

I want to hide other user Contact info in the RC widgets........log in users cant see other users info Is there any wat to so

Feature Request: Auto-Ignore Incoming Calls When on the Line.Tech support says there's no way to do this. Here's what I want to do: when I'm on a call, I don't want to be interrupted by incoming calls. I don't want to have to manually press Ignore. Instead, I would prefer that RingCentral notice that I'm on the call, and automatically press Ignore.

Is there any way to play audio through a RingCentral call via the API. For example, to use the CallOut endpoint to make a call and have some sort of text-to-speech software say "Welcome to a call from <name>". I looked into perhaps using the Auto Receptionist feature to do this, but I couldn't figure out a way to automatically change the text the Auto Receptionist says without changing it manually.

I need to check if sessionId or callRecordId is valid? is there some way I can know it?

Our companies dial by name Directory is way to big to even use anymore and all our offices are dropping it. The more offices we put online are only making the problem worse as more and more users/names are being added to it.Can it not be broken down by office/site/location like the admin groups are? Instead of the ENTIRE company nationwide using the same dial by name directory? Or any other IVR based work around/solution for this? As now our receptionist calls for people searching for someone have increased rather drastically.

Is it possible to get Forwarded To value using Rest Client in C#? Like the column we get in Detailed Call Records.We tried below code which works in sandbox.Extension(extnto.id.ToString()).ForwardingNumber().List(listForwardingNumbersParameters)Above code at least works in Sandbox but throws Forbidden error in Production.Any help will surely be appreciated. Thanks in Advance

Getting error while hitting the endpointUrl with named credential .Please help

Has anyone had success with connecting their Ringcentral IVR to a CRM (custom or something off the shelf like Salesforce) to be able to automatically provide a status update on an account/loan/deal/etc? I would love to find out what kind of setup you have, if you were able to do low/no code, and anything you'd be willing to share. We are considering something like this but I'm not sure where to get started.

Hi, i have the issue when i traying to sent a sms message in production enviroment can someone helpe please?"errorCode" : "FeatureNotAvailable", "message" : "The requested feature is not available", "errors" : [ { "errorCode" : "MSG-242", "message" : "The requested feature is not available" } ]

Hi Community,According to https://developers.ringcentral.com/guide/account the account info can be requested using GET /restapi/v1.0/account/{accountId}. It is also mentioned that one may provide either explicit accountId or use the simplified syntax of a tilde (~). A tilde instructs RingCentral to use the account id associated with the current authentication context. I'm trying to figure out a use case for explicity providing accountId for the request. So far at this forum people are recommended to use `~` in every place instead of accountId.Can you please give an example of a situation where accountId parameter is really needed?Best,Nikolai

How can I get App authorize ?

We've created a teams messaging app and moved it to production. The app uses password based credentials. The promotion to production has associate the app with user who owns the 'main number' for the company (which also happens to be the Super User on the account). How can we specify which user/phone-number & associated password we want the application to use?

I need to develop an application to Track live call numbers when the RingCentral phone app is ringing. How can I do that with C# SDK? #User story#We have developed a c#, .net windows-based application for the Pizza shop. They need to integrate their RingCentral app with this new application to track customer call numbers. When ringing the RingCentral phone app, We need to get the customer's phone number and check whether that number is already registered with our DB. Could please help in order to get this done? I am looking for a sample code.

I need to develop an application to Track live call numbers when the RingCentral phone app is ringing. How can I do that with C# SDK? #User story#We have developed a c#, .net windows-based application for the Pizza shop. They need to integrate their RingCentral app with this new application to track customer call numbers. When ringing the RingCentral phone app, We need to get the customer's phone number and check whether that number is already registered with our DB. Could please help in order to get this done? I am looking for a sample code.

I have a single webhook set up but am receiving two similar payloads in my callback.When listing my subscriptions with the endpoint restapi/v1.0/subscriptionI see my single subscription with ID:f23ba2df-b743-468e-8b68-0ead40791e0awith a single event filter:/restapi/v1.0/account/316936004/telephony/sessions?direction=InboundHowever, my endpoint receives this payload, and another at the same time from subscription ID:08abe61a-1f24-4fbb-a83d-f05ca9f1c68cI probably did set that webhook up at some point but it has since been deleted and no longer shows up in the subscription list, nor can I query for it or delete try to delete it again with the subscription ID directly. The response I receive isResource for parameter [subscriptionId] is not foundIs there something I am missing?

When listening to a voicemail, it starts by giving you voicemail envelope (date/time the message was received and the phone number of the caller). It is not giving me the phone number of the caller who left the voicemail like it should and instead saying the name of the name of the voicemail box it was left on. There is also no other way to play the envelope information.

Hi, we are looking at tracking offline conversions for Google Ads and Google Forwarding Numbers (GFN), has anyone had any experience or any tips on how we can utilise RC to acheive this? I cant seem to find anything online in regards to this and/or via RC support.e.g a GFN will have a GCLID attached, and we need this added to the call coming in and when its converted into a sale, we can then send the offline conversionThanksAnt

Hi RC community,I had a question around rate limits and issuing new access tokens.I've recently started running in to an issue where newly issued access tokens have 0 calls remaining in the rate limits. So after someone connects the integration, if I try and make API calls, they are rate limited straight away.As I understand, rate limits are per user per app/integration, right? So a newly issued access token for a user should definitely not be at 0 remaining calls from a rate limit perspective, right?For a bit of extra context, when someone connects the integration, I need the user to have the permissions to get a list of all phone numbers (https://developers.ringcentral.com/api-reference/Phone-Numbers/listAccountPhoneNumbers). So I need to make that call, to validate that the user has the right permissions, before saving the credentials and enabling the integration. But when I call that for the newly issued access token, I get the following headers:X-Rate-Limit-Group: heavy X-Rate

while using restapi/oauth/token api with refresh token flow, we aRe getting token revoked error.The problem I have faced is few of the api calls are errored {'error': 'invalid_grant', 'errors': [{'errorCode': 'OAU-211', 'message': 'Token revoked'}], 'error_description': 'Token revoked'} error.There is no description about this error and I couldn't find any solution from the dev forum. We are not using any revoke api's, I was trying to figure out why token is getting revoked when I use ouath token api.

Notifications for all missed calls and voice messages are being sent to my email. How can I receive notifications for incoming but answered calls to my email?Currently, I have the call forwarded to an external number (phone answering service) and there's no way for me to know that someone called (and answered, unless the message is relayed - if the answering service fails to let me know, I wouldn't know that the personal called...).

Hello,I'd like to perform some platform testing and as far as I understood from the documentation either WebPhone of Embeddable Widget can be used to place calls. I created a sandbox account. When I try to use one of the above apps I end up with the error message:The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral supportEnvironment i'm using:- Chrome browser- I'm based in Germany- I try to use 3-legged OAuth flow authorization code- I don't have any adblockers at my machine- I had tried to disable Windows Defender Firewall it didn't help Best,Nikolai

Hi,I have recently created app in sandbox , tested for two days and it got approved for production and i tested it using this page https://developers.ringcentral.com/api-reference/SMS/createSMSMessageand i received the message to the number i specifiedBut when i tried integrating with our java application , i am getting phone doesn't belong to extensionPlease help me out

Need help on this PHP. If someone can fix this for me please.https://drive.google.com/drive/folders/1Zswnlp4qwMGM31numcbDKoDZRjXm-uSx?usp=sharing<?php require_once ("config.php"); if (file_exists("token.json") && file_get_contents("token.json") != "") { $tok_time = file_get_contents("token_expiry.txt"); $ref_time = file_get_contents("refresh_token_expiry.txt"); if (time() > $tok_time && time() > $ref_time) { unlink("token.json"); unlink("token_expiry.txt"); unlink("refresh_token_expiry.txt"); $url = BASE_URL . "/restapi/oauth/authorize?response_type=code&client_id=" . CLIENT_ID . "&redirect_uri=" . RED_URI; header("Location: " . $url); exit(); } else if (time() > $tok_time && time() < $ref_time) { $response = json_decode(file_get_

I have my app working fine in Sandbox, but in production when trying to send a text, i recieve the following response:body=>"{ "errorCode" : "FeatureNotAvailable", "message" : "Phone number doesn't belong to extension", "errors" : [ { "errorCode" : "MSG-304", "message" : "Phone number doesn't belong to extension" } ] }", :url=>#<URI::HTTPS:0x007ffb5c0b65d0 URL:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms>;,I am trying to text a users cell phone number. We receive txts on our cells fine in sandbox mode