Fax only account, can't send faxes or add email addresses

Just to clarify, do you already have 25 emails listed to send a fax?

I am seeing the same problem, although on my end nobody that was there on the list before can fax anymore from their email

The same thing is happening to us!!! We have been a client since 2015--- very frustrating!!!

Mary- When I try and fill out the new case page, it won't let me select the time zone, communication preference, product, category or priority level...... All of these boxes just stay RED, and nothing will fill in.... How am I supposed to open a case if I can't complete the form? We REALLY need this situation fixed!!! THAKN YOU FOR ANY HELP YOU CAN OFFER!

Hi, we are also experiencing this issue. Multiple faxes were sent on Friday and Today and no confirmation email has been received, and we are unable to view or configure any Fax to Email settings for any extensions under the "Outbound Fax Settings" tab. No addresses can be added or removed as the settings are not there- and the live agent chat support appears to be overwhelmed with other users when we request help for this issue.

I ran into the same issue and called Ring Central for support. They have no idea what to do and send me the link to DKIM and SPF setup which has nothing to do with why the Email Address box disappeared from the Outbound Fax tab. So frustrated.

Hi! We have not received an alert that this is a known outage, but we will let you know as soon as possible. Please create a ticket to Tech Support, so this will be isolated.

So they've now told me that it's because we don't have DMARC set up for our email domain. Is that the case for everybody else having the issue? It seems odd that we weren't notified that this was a requirement (I've gone back through emails for a year or so and can't find anything). Also seems odd that not having DMARC configured would cause the list of users to disappear. Do any of you with this issue have DMARC configured? I'm scrambling to get it set up, but we use Constant Contact for newsletters, so there are additional considerations...

I have this response on my case detail: If an email domain is non-compliant with our DMARC email security policy and has zero email-to-fax usage for the past 90 days, the service is turned off. I have no idea what this means--- we have not changed anything with our email, and we have certainly sent faxes in the last 90 days!!!! We have been able to send faxes until last Friday, April 8th. SOMEONE PLEASE FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi Debbie,
My apologies. The issue here is that email can be spoofed unless it has the appropriate policies set up. This means someone could send emails impersonating your email address, either to spam individuals, or to potentially defraud them.

For this reason we enforce a security policy to ensure the emails are coming from you, and not someone pretending to be you (again impersonating your actual email address). If we allowed these to go through, a malicious actor could potentially send faxes from your account without you realizing it (even more dangerous as they are not only able to use your email address, but if we allowed this, your fax number).

Please talk to your IT administrator or the person who manages your email to have these critical security measures set up. Once you do, we will be able to re-enable email to fax, and your email overall will be much more secure and will prevent malicious actors from impersonating your email address.

I hope this helps,
Mike