Fax only account, can't send faxes or add email addresses

That makes sense, but being unable to send faxes is a lousy way to find out about the policy. Really should have been some advance warning about this. I can't find any kind of email or message about it at all. Normally when a provider is making a change that is going to have catastrophic impact on a service, there are multiple warnings and clear notifications. RingCentral is very efficient at notifying me if my credit card has expired, but didn't mention they were about to cripple our service. Now we're stuck without fax capability for a week or more while we monitor DMARC settings, or we have to risk delivery issues by implementing DMARC without testing.

Hello Mary, same issue here. Cannot send faxes from any user. The couple of user emails we had authorized no long appear. Neither does the option to re-add them. The last successful fax was Thursday 4/14.

As a work around for some users, I installed the Desktop App and saved the login info so they don't have to enter it in each time. They can fax from their account and Transmission Results come into email boxes that have the reply email set up. It's a work around at least but not a great one.

Glad that works for you but I have 17 offices and several users at each location so it's not an option here.

Hi everyone! The Community Team is working with Support, and we gathered your accounts. We can see your cases, and we will follow up to make sure they're working on them. Keep coming in the comment section, and please make sure that before reaching out to Support, you have already checked if your email domain complied with SPF, DKIM, and DMARC. Check more info about it HERE.

Our faxes have worked today! And the list of permission emails are back on our outbound fax settings page- I hope this is a permanent fix! Thank you!

Please monitor my cases too, 15096897 and 15094547.

Case number 15079234.

Please check ASAP.

We haven't been able to send an outbound fax since April 4th via email. We can use that "fax out" feature from ringcentral's website, but no email to fax. I also believe there are inbound fax issues taking place b/c we have providers claiming they have faxed us materials and we have no receipt of these materials. It is really unfortunate that Ringcentral has not taken care of this in a timely manner. We opened a case yesterday and haven't heard anything. It is looking like it may be time to find a new phone service......

Mary, is there someone we can call to get this fixed in a timely manner? This is beyond frustrating. Are you planning to refund all of our accounts for lost time?