Fax only account, can't send faxes or add email addresses

Please also fix the fax situation for case no: 15091847 . Apparently this is a pretty significant problem in the Americas. Ringcentral finally acknowledged the outage today, but it has been happening for the last 2 weeks.

My account is also having problems. The help desk assigned me ticket #15081985 on Monday then promptly closed it without helping. I called again yesterday and got on terminal hold with no new assigned ticket. Beyond frustrating and appears I am not the only one. We need help ASAP.

So you shutdown multiple people's faxes in the US without any warning???? You really think that is a legally sound option? Just eliminate the services that we pay for without any warning? I suggest you fix this immediately. We have appropriate security in place, so I am not buying this explanation.

So Mike - Once these settings are established for our domain, how (opening new cases isn't possible) and to whom should we notify that all is done?

There is no need for us to comply with DMARC for a sending issue. DMARC is an inbound filtering technology that requires very careful planning and filtering. If anything I can see that RC wants your account to have SPF and DKIM on. Do not set DMARC on unless you understand and monitor the results over time.

Case 15088527 24 hours old. SPF and DKIM are enabled and verified. Please have support re enable. Thank you

I'm having the same issue. Just realized none of my faxes have gone out for the past 6 days. Been using this service for many years.

RC just sent the below notice out a few minutes ago (at least they know it is a systemic issue at this point. I am assuming since it is affecting multiple customer's accounts, they will fix it timely. RC wouldn't just shutoff everyone's ability to fax without any notice of their changes to SPF, DKIM and DMARC requirements bc they would be opening themselves up to multiple lawsuits due to major account changes without notice....

Good day.

The issue that you have reported in this ticket is related to a Known Outage we currently have in our system.

INC-34495 - A portion of RingCentral customers may be experiencing issues with outbound fax failing when using Email2Fax services. INC # - Description

At this point, we will be placing this case into an Outage status. This means that we are investigating it and there is no currently available ETA when it will be resolved. We have reproduced the issue and are working on resolving it. You will not receive much in the way of correspondence while they resolve this issue, however, you will be notified when the issue is fixed.

Thank you for your patience.

Regards,

RingCentral | Team of Experts
https://support.ringcentral.com

I couldn't send faxes via email because RC turned it off for no reason. They turned the entire feature off for my entire company. They claimed it was due to spoofing. But when they looked at the list of companies that they turned off, we were not one of them. I finally escalated it and they turned the feature back on. Very disappointed.

Having the same issue. Received no notifications whatsoever that we needed to update our DNS settings. Received no notification that our faxes were not going through, we just stopped receiving confirmation. I updated the DNS settings accordingly, and they still have not enabled our fax services. Case # 15077154 - unable to send faxes via email issue [ ref:_00D80aRUX._5002H1O2nS4:ref ]