We're thrilled to announce the upcoming release of App Connect 1.7, our most significant update yet. This version marks a major leap forward, empowering teams and admins with powerful new features designed to streamline workflows, enhance visibility, and set the stage for a new era of growth.
Here's what you can look forward to in App Connect 1.7:
1. Admin-Level Reporting and Leaderboards
Until now, users have been able to view their own personal call metrics and statistics. With App Connect 1.7, we're giving admins a bird's-eye view of their team's performance. The new admin-level reports will provide critical insights across your entire organization, making it easier than ever to track progress, monitor key metrics, and identify areas for coaching.
To make things even more engaging, we’re introducing leaderboards, helping you celebrate top performers and foster a healthy competitive spirit. This is just the first step in a broader plan to help admins set and monitor quotas and other team goals directly within App Connect.
2. Seamless User Mapping for Server-Side Call Logging
Server-side call logging has been a huge success, but we know that correctly associating RingCentral extensions with CRM users can be a challenge. We've heard your feedback and have a solution.
App Connect 1.7 introduces a new user mapping feature that allows admins to manually correlate users we can't match automatically. This powerful addition resolves this common issue once and for all, ensuring that every call is correctly attributed, providing a complete and accurate record for your team.
3. Effortless Outbound Calling with the New "Call Down" List
For teams with large outbound calling campaigns, every second counts. To make this workflow as smooth as possible, we’re introducing the "Call down" list.
This new feature gives you the ability to "click to call later" from any contact you can click to call. When you log a call, you can also easily schedule a reminder to call that person back at a future time. Then, you can access your personalized call-down list to see who is scheduled to be called today, ensuring you never miss a follow-up. In the future, we plan to expand on this feature with tools for admins to manage lists on behalf of their teams and more.
A New Developer Experience: More Integrations on the Horizon
While these new features are incredibly exciting for our users, what’s happening behind the scenes is just as important. App Connect 1.7 is built on a new developer experience that will have no impact on our current users. However, it will make it significantly easier for third-party developers to build and support new adapters.
This is a game-changer for the product. A better developer experience means more partners will be able to bring App Connect to their users, creating a larger ecosystem of supported applications. This growth will, in turn, lead to greater investment from RingCentral, allowing us to continue building the features you need to succeed.
As a testament to the success of this new approach, we're already seeing momentum from developers building integrations for:
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Smokeball
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CiviCRM
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Hummingbird
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Move PLNR
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Wealthbox
This is just a glimpse of what's to come, and we're excited about the possibilities for new integrations that this will unlock.
We can't wait to get App Connect 1.7 into your hands and see how these new features help you and your team work smarter. Stay tuned for the official release date!
