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The First Step
January 27, 2026
Question

AppConnect does not connect to Clio

  • January 27, 2026
  • 3 replies
  • 115 views

Please help me connect RingCentral to Clio. For three months, the app has been unable to log calls or connect. 

3 replies

dakong
Community Manager
Community Manager
January 28, 2026

@GCG_Team Could you elaborate on the issue? Some screenshots or screen recordings would be super helpful. Feel free to directly send email to da.kong@ringcentral.com if you prefer. I usually reply within a day.

GCG_TeamThe First StepAuthor
The First Step
January 30, 2026

“Could not load user information” after clicking on “Allow Access”

dakong
Community Manager
Community Manager
February 2, 2026

@GCG_Team Have you tried uninstall and re-install the extension? Maybe it’s some cache issue. If that doesn’t work, we may want to have a quick meeting to live debug it.