I am using the RingCentral App Connect (Google Chrome Extension) that integrates RingCentral with CRMs (such as Clio). This tool allows logging calls and texts directly into the CRM.
However, when logging phone calls—either manually or automatically—the system records the time as the following day if the call is logged after approximately 4 PM. This behavior is problematic because:
- The time should reflect the actual day the call occurred.
- I am unable to easily see future time entries
- Alternatively, there should be an option to adjust this setting.
Even if a call happens after 5 PM, I need it to appear in the time entries for the same day. The current setup makes it difficult to locate, edit, or delete the logged time entry.
Expected Behavior:
Calls logged under the same day they occurred, or provide a configurable setting to control this behavior.
