Calls are logging with incorrect time in Pipedrive

Forum|Forum|1 year ago
May 1, 2025
6 replies
178 views

I’ve noticed that my calls are being logged with incorrect times on my calendar. Specifically showing longer duration than the actual call length. Could you advise on how to resolve this issue or point me in the right direction for troubleshooting?

Thanks in advance for your help!

ByrneReese

Product Manager

@DanaG I assume you are using Pipedrive?

ByrneReese

Product Manager

@DanaG One thing that would be helpful: can you tell me more about how the time is incorrect? Is the time off by an hour or two (perhaps a timezone issue), or is it off by seconds or minutes?

D

DanaG

Author

The First Step

It is off by hours and minutes. The call will last 20 mins and is logging for hours.

ByrneReese

Product Manager

@DanaG We may have a fix for this in the next release that will address the “off by minutes” issue. The “off by hours” issue is almost certainly related to a timezone issue.

Next question - is the duration calculated correctly? Meaning, even though the recording stop and start times are off, is the server calculating the duration?

D

DanaG

Author

The First Step

The duration is the problem

ByrneReese

Product Manager

@DanaG I will contact you privately to troubleshoot.

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