The First Step

Calls are not auto-logging in Bullhorn and connection issues

Forum|Forum|1 year ago
February 12, 2025
11 replies
280 views

While the calls are made using the RC extension, the cal logs are not automatically added in the BullHorn app.

My team has to manually enter the logs.

RC also automatically disconnects and the recruiter has to reconnect to the RC app.

integrations

dakong

Community Manager

@Nazeeb D

Many users have reported this and we are actively looking into this problem. A attempted patch (v1.3.7) was released several hours ago. Hopefully it’ll resolve the issue.

N

Nazeeb D

Author

The First Step

The issue still exists. Some of the users are still facing issues with “no automatic logs being added after the call is made using the RC app” and “RC is disconnected from BullHorn”.

N

Nazeeb D

Author

The First Step

The version has been updated to 1.3.7, and the issue still exists...

dakong

Community Manager

@Nazeeb D This issue is widely reported by many users and it’s the No.1 priority I’m working on now. I’ll release an attempted patch today. Please give it a try tomorrow.

ByrneReese

Product Manager

FYI - I moved this question/post to the App Connect community.

@Nazeeb D We recently released version 1.3.8, which is showing to help alleviate this problem. I want to assure you though that we are working to resolve this issue, and commit to being transparent with the community on our progress. You can find frequent updates in our community.

I would love to hear from you after you upgrade to 1.3.8 to see if things improve for you.

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Nazeeb D

Author

The First Step

V1.3.8 seems to be working for all my team members.

Thanks, Byrne!

N

Nazeeb D

Author

The First Step

One user reported that his calls are not getting logged in Bullhorn.

(Personal information removed)

dakong

Community Manager

@Nazeeb D Somehow I can’t see the image.

Any pattern for the issue? Does it happen all the time or randomly? Does manual logging work?

Feel free to send me emails directly via da.kong@ringcentral.com.

T

tfloyd6

The First Step

We are experiecing this issue as well. We are not seeing the log form pop up to make a note after a call in Bullhorn.

T

tfloyd6

The First Step

Futhermore, we’re not able to add a manual note as well. We just signed up for Ring Central and this was a feature that was important for us to continue the service. We’ve set up an API User in Bullhorn as well.

dakong

Community Manager

@tfloyd6 It feels like some config issue. What is your timezone? Maybe we want to jump on a call and solve both problems together?

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