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September 19, 2025
Question

Clarification on GoHighLevel (GHL) Integration Options with RingCentral

  • September 19, 2025
  • 2 replies
  • 443 views

Hello,

We’ve been working with RingCentral Developer Support regarding GHL integration for our practice. The support team informed us that currently the GoHighLevel integration is only available with a paid integration via App Connect.

They also shared this link for building an adapter or app:

https://appconnect.labs.ringcentral.com/build/

Our main questions are:

  1. Is the paid App Connect integration currently the only option available?

  2. If we choose to develop and publish our own application, what level of support/documentation is available for independent developers?

  3. Would using Professional Services or a trusted third-party vendor be the only way to build a reliable adapter at this point?

  4. Has anyone in the community successfully implemented a custom GHL–RingCentral integration, and if so, what path did you take?

We’re just trying to determine the most cost-effective and reliable way forward for call tracking and CRM integration.

Thanks in advance for any guidance!

    2 replies

    ByrneReese
    Community Manager
    ByrneReese
    Product Manager
    September 21, 2025

    Thank you for your question! Here are the answers you seek:

    • The paid version is currently the only version. It is developed by an App Connect expert and partner, Loyally. I trust them, and trust the products they make. 
    • The platform is completely open and you will receive all the support you require to build your own adapter. 
    • You are welcome to work with a third-party, but I strongly recommend Loyally. I would reach out to them to learn more about pricing. 
    • I will leave the community to answer your last question, but I do not see evidence on the backend of such an integration existing. 

    If you want to learn more about building an adapter, DM me and I can share my calendly link with you. 

    Tara Williams
    Participating Frequently
    September 28, 2026

    A year late, but to answer the last question for anyone who lands here: yes, it can be done without App Connect. We built one as a HighLevel marketplace app instead of an App Connect adapter. It subscribes to RingCentral call events server-side and writes each call into the matching HighLevel contact's conversation as a native call record with the recording, then applies an outcome tag so HighLevel workflows can fire off it.

    Two things that bit us, if you build your own: the call log record settles about 40 seconds after hang-up, so don't write on the first event or answered calls briefly show up as missed. And the webhook endpoint has to echo back the Validation-Token header when you create the subscription.

    It's called Ringline, and full disclosure, it's ours. Happy to answer build questions either way.

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