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New Participant
May 19, 2025
Solved

How do you automatically log AI notes and transcript?

  • May 19, 2025
  • 1 reply
  • 350 views

We need to have the AI notes for calls automatically transcribed into Netsuite.

Best answer by Embbnux

HI ​@Patti McFadden You can follow here to enable AI Assistant:
https://appconnect.labs.ringcentral.com/users/ai/
Then go to call log details settings (Settings → Call and SMS logging) to enable smart summary:

In Netsuite, there are a known issue about call transcript logging. If transcripts are too big, Netsuite will reject the logging it. You can only enable smart summary, and disable call transcript logging to avoid the issue.

1 reply

Embbnux
Employee
EmbbnuxAnswer
Employee
May 20, 2025

HI ​@Patti McFadden You can follow here to enable AI Assistant:
https://appconnect.labs.ringcentral.com/users/ai/
Then go to call log details settings (Settings → Call and SMS logging) to enable smart summary:

In Netsuite, there are a known issue about call transcript logging. If transcripts are too big, Netsuite will reject the logging it. You can only enable smart summary, and disable call transcript logging to avoid the issue.