Incoming calls not being logged in Pipedrive

​@Tom Barton Welcome to the App Connect community. This sounds odd, but because you can log outgoing calls, but not incoming calls, I think this is a configuration problem. A few questions:

• Do you have “Log calls automatically” turned on?
• Are you able log incoming calls manually? 

Let us know. I am sure we can help. 

I am not sure how would I go about this. I am the owner of the company and do not usually take care of this stuff. My two people are on vacation. Can you and I share a screen and you walk me through this please?

​@Tom Barton Of course! I will message you offline.