RC App Connect Won't Open

Forum|Forum|1 year ago
August 19, 2025
2 replies
112 views

Users have recently started complaining that their extension will not open when clicked on. The specific user who brought this to my attention this morning, I had removed the extension and re-added it to their chrome and this resolved the issue on Friday of last week. Hoping for a solution as this obviously makes the App Connect plugin useless.

Best answer by zach-3

Upon further review, it looks like this was an error on the CSR’s end. I just got a chance to check the issue out for myself, and the window had been shrunk to 0%, so user could not see the window. False alarm

Z

zach-3Author

The First Step

Should have noted, I have noticed on my computer, when I attempt to click on the plugin without a tab of Netsuite open, it doesn’t want to open. User has a Netsuite tab open and is trying to open from that tab

Thanks, Zach

Z

zach-3AuthorAnswer

The First Step

Upon further review, it looks like this was an error on the CSR’s end. I just got a chance to check the issue out for myself, and the window had been shrunk to 0%, so user could not see the window. False alarm

Thanks, Zach

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